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Customer Success Account Manager at Storable
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Customer Success, Account Management, Strategic Partnerships, Hospitality, Saas, Renewals, Revenue Growth, Upselling, Cross Selling, Negotiation Skills, Communication, Presentation, Stakeholder Management, Crm Tools, Product Strategy, Market Insights
Specialization
Candidates should have 4+ years of experience in Customer Success, Account Management, or Strategic Partnerships, preferably in Hospitality or SaaS. A proven record of achieving renewals and revenue growth through upselling or cross-selling is essential.
Experience Required
Minimum 5 year(s)
Front of House - Bartender at Northland Properties
Edmonton, Alberta, Canada - Full Time
Skills Needed
Bartending, Customer Service, Teamwork, Communication, Organization, Leadership, Hospitality, Time Management, Food Pairing, Positive Attitude, Beverage Knowledge, Attention To Detail, Networking, Problem Solving, Creativity, Multitasking
Specialization
Previous serving experience at a competent level is required, along with basic bartending knowledge. Strong communication skills and a positive attitude are essential for this role.
Concessions Attd, PT at Marcus Corporation
Sturtevant, Wisconsin, United States - Full Time
Skills Needed
Interpersonal Skills, Verbal Communication, Written Communication, Customer Service, Food Safety, Teamwork, Sales Skills, Problem Solving, Flexibility, Hospitality, Sanitation Practices, Attention To Detail
Specialization
Candidates should possess strong communication skills and be motivated to learn new tasks. A flexible schedule including evenings, weekends, and holidays is required.
Guest Service Agent at Minor International
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Professional Presentation
Specialization
Candidates should have a background in delivering high-quality service in a hospitality or customer-facing environment. They must demonstrate exceptional communication skills and a proactive approach to guest needs.
Guest Service Agent at Minor International
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Professional Presentation, Proactive Approach
Specialization
Candidates should have a background in delivering high-quality service in hospitality or customer-facing roles. They must demonstrate effective communication skills and a proactive approach to guest needs.
Food & Beverage Attendant at Minor International
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Service, Hospitality, Food Service, Beverage Service, Order Taking, Menu Recommendations, Communication Skills, Reliability, Positive Attitude, Professional Presentation, Fast Paced Environment, Flexibility, Rsa Certification, Rsg Certification
Specialization
Candidates should have previous experience in a hospitality role and hold RSA and RSG certifications. A warm demeanor, strong communication skills, and the ability to work in a fast-paced environment are essential.
Chef de Partie at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
Hospitality, Food, Leadership, Team Player, Stock Control, Training, Customer Service, Cooking Techniques
Specialization
Candidates should be passionate about hospitality and food, with exceptional leadership skills. Availability for varied shifts, including early mornings, late evenings, weekends, and public holidays is required.
Experience Required
Minimum 2 year(s)
Agent de Réservations Raffles Servies F/H at Accor
Paris, Ile-de-France, France - Full Time
Skills Needed
Customer Service, Communication, Diplomacy, Reservation Management, Problem Solving, Collaboration, Attention To Detail, Multilingual Skills, Hospitality, Client Satisfaction, Call Management, Email Communication, International Experience, Software Proficiency, Art Knowledge, Culinary Knowledge
Specialization
Candidates should possess strong listening skills and clarity in communication, along with a sense of diplomacy. A first experience in a high-end international environment or call center is preferred, with English proficiency required.
Front Desk Agent at SHADE HOTEL REDONDO BEACH
Redondo Beach, California, United States - Full Time
Skills Needed
Hospitality, Communication Skills, Customer Service, Problem Solving, Teamwork, Multitasking, Attention To Detail, Bilingual
Specialization
Prior hotel front desk experience is required, with boutique property experience being a plus. Candidates should have exceptional verbal and written communication skills.
Crowne Meetings & Events Concierge - Crowne Plaza Geelong (Pre-Opening Team at IHG Career
, , Australia - Full Time
Skills Needed
Communication, Presentation, Client Relations, Event Coordination, Proposal Preparation, Contract Management, Database Management, Sales, Team Collaboration, Guest Experience, Problem Solving, Attention To Detail, Flexibility, Hospitality, Marketing, Audio Visual Coordination
Specialization
A bachelor's degree or equivalent in events or tourism is required, along with a minimum of one year of experience in hospitality or hotel sales. Proficiency in systems like Delphi and Opera is favorable, and exceptional communication skills are essential.
Front of House - Server Late Night at Northland Properties
Calgary, Alberta, Canada - Full Time
Skills Needed
Team Oriented, Positive Attitude, Communication Skills, Customer Service, Problem Solving, Time Management, Outgoing Personality, Food Knowledge, Hospitality, Collaboration, Attention To Detail, Adaptability, Multitasking, Organizational Skills, Leadership, Interpersonal Skills
Specialization
Candidates should be confident in connecting with people and possess a positive, energetic demeanor. Experience in a serving role at a full-service restaurant is considered an asset.
Waiter/Waitress Soho House Barcelona at Soho House & Co.
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Hospitality, Customer Service, Attention To Detail, Multitasking, Food Knowledge, Drink Knowledge, Organizational Skills, Reliability, Feedback Handling, Beverage Service, Menu Knowledge, Dietary Requirements, Positive Attitude, Teamwork, Fast Paced Environment, Communication
Specialization
The ideal candidate will have up to 2 years of experience in a busy venue and a passion for food, drink, and hospitality. Strong attention to detail, excellent customer service skills, and fluency in English and Spanish are essential.
Sales & Marketing Coordinator at Minor International
, , Maldives - Full Time
Skills Needed
Sales, Marketing, Financial Literacy, Negotiation Skills, Face To Face Selling, Client Relationship Management, Cost Control, Database Management, Upselling, Cross Selling, Hospitality, Communication, Team Collaboration, It Support Tools, Microsoft Office, Product Knowledge
Specialization
Candidates must have a bachelor's degree in business, commerce, economics, or marketing, and at least 18 months of sales and marketing experience in luxury hospitality. Fluency in English is required, and additional language skills are advantageous.
Experience Required
Minimum 2 year(s)
Security Officer at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Good Communication Skills, Confidentiality, Multicultural Environment, Surveillance, Patrolling, Cctv Operations, Customer Service, Conflict Resolution, Intelligence Gathering, Team Collaboration, Flexibility, Hospitality, Monitoring, Safety Awareness, Problem Solving, Observation
Specialization
Candidates should have a secondary school education and a minimum of 2-3 years of experience in a similar role, preferably in a 5-star hotel. Good communication skills and the ability to work in a multicultural environment are essential.
Experience Required
Minimum 2 year(s)
Lounge Attendant at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Interpersonal Skills, Attention To Detail, Multitasking, Team Player, Positive Attitude, Initiative, Food Handling, Rsa Certification, Grooming, Presentation, Ohs Practices, Barista Skills, Tray Service
Specialization
Candidates should have a friendly, customer-focused attitude and previous customer service or hospitality experience. A Responsible Service of Alcohol (RSA) Certification is required, along with the ability to work flexible shifts.
Head Bartender - Albie at Accor
London, England, United Kingdom - Full Time
Skills Needed
Bartending, Wine Knowledge, Cocktail Knowledge, Team Leadership, Customer Service, Creativity, Hospitality, Communication, Service Standards, Event Planning, Menu Development, Trend Awareness, Team Support, Problem Solving, Fun Atmosphere
Specialization
Candidates should have previous bartending experience and a strong knowledge of wine and cocktails. A passion for hospitality and a team-oriented mindset are essential.
Experience Required
Minimum 2 year(s)
Front office Supervisor at HEI Hotels & Resorts
Minneapolis, Minnesota, United States - Full Time
Skills Needed
Customer Service, Supervisory Experience, Hospitality, Communication Skills, Mathematical Skills, Problem Solving, Conflict Resolution, Attention To Detail, Computer Skills, Team Leadership, Time Management, Adaptability, Cash Handling, Guest Relations, Emergency Response, Organizational Skills
Specialization
A minimum of one year supervisory experience in customer service within the hospitality industry is required. Candidates should possess hotel reservation systems knowledge and effective communication skills to handle customer interactions.
Experience Required
Minimum 2 year(s)
Barmitarbeiter (m/w/d) at The Cloud One
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Communication, Customer Service, Teamwork, Flexibility, Creativity, Quality Awareness, Hospitality, Sales
Specialization
We are looking for individuals with a background in hospitality or those interested in a career change. Key qualities include a friendly demeanor, host qualities, and the ability to work well under pressure.
Options/Perspectives Server Assistant at Brookstreet
Kanata, Ontario, Canada - Full Time
Skills Needed
Hospitality, Team Player, Communication Skills, Multitasking, Organization, Attention To Detail, Guest Engagement, Food And Beverage Service
Specialization
Candidates should possess a friendly personality and strong communication skills, with availability for three shifts per week including weekends. A valid Smart Serve Certification and previous food and beverage experience are preferred.
Aushilfe Frühstück (m/w/d) at The Cloud One
Berlin, , Germany - Full Time
Skills Needed
Hospitality, Communication, Teamwork, Flexibility, Creativity, Quality Awareness
Specialization
Personality and hosting qualities are prioritized, along with experience in hospitality or a willingness to transition into the field. Flexibility, creativity, and teamwork are essential attributes.
Customer Success Account Manager at Storable
Gold Coast, Queensland, Australia -
Full Time


Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Account Management, Strategic Partnerships, Hospitality, SaaS, Renewals, Revenue Growth, Upselling, Cross-Selling, Negotiation Skills, Communication, Presentation, Stakeholder Management, CRM Tools, Product Strategy, Market Insights

Industry

Hospitality

Description
Customer Success Account Manager Location: Australia (Remote) Reports to: VP, Growth & Client Experience About Newbook Newbook is a global property management and reservations platform that empowers operators in the accommodation and hospitality industry to grow and streamline their businesses. We’re passionate about helping our customers thrive—building strong, long-lasting partnerships and delivering world-class service that drives measurable results. The Opportunity As a Customer Success Account Manager (CSAM) at Newbook, you’ll manage a portfolio of hospitality customers to ensure their long-term success with our platform. You’ll focus on driving retention, growing recurring revenue, and deepening product adoption, especially across key solutions like Payments and Enterprise. This role is both strategic and commercial and act as a trusted advisor to business leaders, uncover opportunities for growth, negotiate renewals, and make sure every customer sees Newbook as an essential partner in their success. What You’ll Do Account Growth & Renewals Own a portfolio of accounts to ensure high retention and successful renewals. Identify and execute upsell and cross-sell opportunities across Payments, Enterprise, and additional modules. Develop account plans and growth strategies aligned with customer business objectives. Manage the full renewal cycle, including pricing, negotiations, and contract execution. Partnership Building Build and maintain executive-level relationships with key customer stakeholders. Act as the voice of the customer internally, collaborating with Sales, Product, and Support to ensure alignment. Lead regular business reviews to share performance insights, opportunities, and value delivered. Commercial Success Partner with Sales and Finance to drive ARR growth within your portfolio. Proactively mitigate churn through early identification of risk and effective retention strategies. Maintain accurate forecasts and engagement tracking in CRM tools (e.g., Salesforce or HubSpot). Strategic Insight Share customer and market insights to inform product strategy and go-to-market initiatives. Leverage industry knowledge to advise customers on best practices and innovation opportunities. How Success is Measured Portfolio retention rate and churn reduction. ARR growth through upsell and cross-sell. Payments and feature adoption across the customer base. Strength of executive relationships and customer advocacy. What You’ll Bring 4+ years’ experience in Customer Success, Account Management, or Strategic Partnerships (Hospitality or SaaS preferred). Proven record of achieving renewals and revenue growth through upselling or cross-selling. Strong commercial acumen and negotiation skills with a focus on value-based selling. Excellent communication, presentation, and stakeholder management abilities. Experience with hospitality, property management, or SaaS platforms is highly desirable. Proficiency with CRM tools (Salesforce, HubSpot, or Gainsight). Why You’ll Love Working at Newbook A remote-first culture with flexible work arrangements across Australia. Opportunity to partner with hospitality leaders transforming their businesses. Collaborative, values-driven team passionate about customer success and innovation. Competitive compensation, growth opportunities, and a supportive culture built around long-term impact. Benefits and Perks: Competitive salary + Super 4 weeks of leave, accrued throughout the year Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. 8 hours of Rest, Relax, Recharge time to care for your mental health. Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. Caregiver Leave: four weeks of fully paid time away from work to care of aging dependents or family members, if needed. Fertility care support options to help in your journey towards parenthood. Access to financial experts to help you make informed decisions and achieve your financial goals.
Responsibilities
Manage a portfolio of hospitality customers to ensure their long-term success with the Newbook platform. Focus on driving retention, growing recurring revenue, and deepening product adoption.
Customer Success Account Manager at Storable
Gold Coast, Queensland, Australia - Full Time
Skills Needed
Customer Success, Account Management, Strategic Partnerships, Hospitality, Saas, Renewals, Revenue Growth, Upselling, Cross Selling, Negotiation Skills, Communication, Presentation, Stakeholder Management, Crm Tools, Product Strategy, Market Insights
Specialization
Candidates should have 4+ years of experience in Customer Success, Account Management, or Strategic Partnerships, preferably in Hospitality or SaaS. A proven record of achieving renewals and revenue growth through upselling or cross-selling is essential.
Experience Required
Minimum 5 year(s)
Front of House - Bartender at Northland Properties
Edmonton, Alberta, Canada - Full Time
Skills Needed
Bartending, Customer Service, Teamwork, Communication, Organization, Leadership, Hospitality, Time Management, Food Pairing, Positive Attitude, Beverage Knowledge, Attention To Detail, Networking, Problem Solving, Creativity, Multitasking
Specialization
Previous serving experience at a competent level is required, along with basic bartending knowledge. Strong communication skills and a positive attitude are essential for this role.
Concessions Attd, PT at Marcus Corporation
Sturtevant, Wisconsin, United States - Full Time
Skills Needed
Interpersonal Skills, Verbal Communication, Written Communication, Customer Service, Food Safety, Teamwork, Sales Skills, Problem Solving, Flexibility, Hospitality, Sanitation Practices, Attention To Detail
Specialization
Candidates should possess strong communication skills and be motivated to learn new tasks. A flexible schedule including evenings, weekends, and holidays is required.
Guest Service Agent at Minor International
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Time Management, Professional Presentation
Specialization
Candidates should have a background in delivering high-quality service in a hospitality or customer-facing environment. They must demonstrate exceptional communication skills and a proactive approach to guest needs.
Guest Service Agent at Minor International
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Service, Communication, Problem Resolution, Attention To Detail, Hospitality, Teamwork, Professional Presentation, Proactive Approach
Specialization
Candidates should have a background in delivering high-quality service in hospitality or customer-facing roles. They must demonstrate effective communication skills and a proactive approach to guest needs.
Food & Beverage Attendant at Minor International
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Service, Hospitality, Food Service, Beverage Service, Order Taking, Menu Recommendations, Communication Skills, Reliability, Positive Attitude, Professional Presentation, Fast Paced Environment, Flexibility, Rsa Certification, Rsg Certification
Specialization
Candidates should have previous experience in a hospitality role and hold RSA and RSG certifications. A warm demeanor, strong communication skills, and the ability to work in a fast-paced environment are essential.
Chef de Partie at Accor
Melbourne, Victoria, Australia - Full Time
Skills Needed
Hospitality, Food, Leadership, Team Player, Stock Control, Training, Customer Service, Cooking Techniques
Specialization
Candidates should be passionate about hospitality and food, with exceptional leadership skills. Availability for varied shifts, including early mornings, late evenings, weekends, and public holidays is required.
Experience Required
Minimum 2 year(s)
Agent de Réservations Raffles Servies F/H at Accor
Paris, Ile-de-France, France - Full Time
Skills Needed
Customer Service, Communication, Diplomacy, Reservation Management, Problem Solving, Collaboration, Attention To Detail, Multilingual Skills, Hospitality, Client Satisfaction, Call Management, Email Communication, International Experience, Software Proficiency, Art Knowledge, Culinary Knowledge
Specialization
Candidates should possess strong listening skills and clarity in communication, along with a sense of diplomacy. A first experience in a high-end international environment or call center is preferred, with English proficiency required.
Front Desk Agent at SHADE HOTEL REDONDO BEACH
Redondo Beach, California, United States - Full Time
Skills Needed
Hospitality, Communication Skills, Customer Service, Problem Solving, Teamwork, Multitasking, Attention To Detail, Bilingual
Specialization
Prior hotel front desk experience is required, with boutique property experience being a plus. Candidates should have exceptional verbal and written communication skills.
Crowne Meetings & Events Concierge - Crowne Plaza Geelong (Pre-Opening Team at IHG Career
, , Australia - Full Time
Skills Needed
Communication, Presentation, Client Relations, Event Coordination, Proposal Preparation, Contract Management, Database Management, Sales, Team Collaboration, Guest Experience, Problem Solving, Attention To Detail, Flexibility, Hospitality, Marketing, Audio Visual Coordination
Specialization
A bachelor's degree or equivalent in events or tourism is required, along with a minimum of one year of experience in hospitality or hotel sales. Proficiency in systems like Delphi and Opera is favorable, and exceptional communication skills are essential.
Front of House - Server Late Night at Northland Properties
Calgary, Alberta, Canada - Full Time
Skills Needed
Team Oriented, Positive Attitude, Communication Skills, Customer Service, Problem Solving, Time Management, Outgoing Personality, Food Knowledge, Hospitality, Collaboration, Attention To Detail, Adaptability, Multitasking, Organizational Skills, Leadership, Interpersonal Skills
Specialization
Candidates should be confident in connecting with people and possess a positive, energetic demeanor. Experience in a serving role at a full-service restaurant is considered an asset.
Waiter/Waitress Soho House Barcelona at Soho House & Co.
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Hospitality, Customer Service, Attention To Detail, Multitasking, Food Knowledge, Drink Knowledge, Organizational Skills, Reliability, Feedback Handling, Beverage Service, Menu Knowledge, Dietary Requirements, Positive Attitude, Teamwork, Fast Paced Environment, Communication
Specialization
The ideal candidate will have up to 2 years of experience in a busy venue and a passion for food, drink, and hospitality. Strong attention to detail, excellent customer service skills, and fluency in English and Spanish are essential.
Sales & Marketing Coordinator at Minor International
, , Maldives - Full Time
Skills Needed
Sales, Marketing, Financial Literacy, Negotiation Skills, Face To Face Selling, Client Relationship Management, Cost Control, Database Management, Upselling, Cross Selling, Hospitality, Communication, Team Collaboration, It Support Tools, Microsoft Office, Product Knowledge
Specialization
Candidates must have a bachelor's degree in business, commerce, economics, or marketing, and at least 18 months of sales and marketing experience in luxury hospitality. Fluency in English is required, and additional language skills are advantageous.
Experience Required
Minimum 2 year(s)
Security Officer at Accor
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Good Communication Skills, Confidentiality, Multicultural Environment, Surveillance, Patrolling, Cctv Operations, Customer Service, Conflict Resolution, Intelligence Gathering, Team Collaboration, Flexibility, Hospitality, Monitoring, Safety Awareness, Problem Solving, Observation
Specialization
Candidates should have a secondary school education and a minimum of 2-3 years of experience in a similar role, preferably in a 5-star hotel. Good communication skills and the ability to work in a multicultural environment are essential.
Experience Required
Minimum 2 year(s)
Lounge Attendant at Accor
Sydney, New South Wales, Australia - Full Time
Skills Needed
Customer Service, Hospitality, Communication, Interpersonal Skills, Attention To Detail, Multitasking, Team Player, Positive Attitude, Initiative, Food Handling, Rsa Certification, Grooming, Presentation, Ohs Practices, Barista Skills, Tray Service
Specialization
Candidates should have a friendly, customer-focused attitude and previous customer service or hospitality experience. A Responsible Service of Alcohol (RSA) Certification is required, along with the ability to work flexible shifts.
Head Bartender - Albie at Accor
London, England, United Kingdom - Full Time
Skills Needed
Bartending, Wine Knowledge, Cocktail Knowledge, Team Leadership, Customer Service, Creativity, Hospitality, Communication, Service Standards, Event Planning, Menu Development, Trend Awareness, Team Support, Problem Solving, Fun Atmosphere
Specialization
Candidates should have previous bartending experience and a strong knowledge of wine and cocktails. A passion for hospitality and a team-oriented mindset are essential.
Experience Required
Minimum 2 year(s)
Front office Supervisor at HEI Hotels & Resorts
Minneapolis, Minnesota, United States - Full Time
Skills Needed
Customer Service, Supervisory Experience, Hospitality, Communication Skills, Mathematical Skills, Problem Solving, Conflict Resolution, Attention To Detail, Computer Skills, Team Leadership, Time Management, Adaptability, Cash Handling, Guest Relations, Emergency Response, Organizational Skills
Specialization
A minimum of one year supervisory experience in customer service within the hospitality industry is required. Candidates should possess hotel reservation systems knowledge and effective communication skills to handle customer interactions.
Experience Required
Minimum 2 year(s)
Barmitarbeiter (m/w/d) at The Cloud One
Frankfurt, Hesse, Germany - Full Time
Skills Needed
Communication, Customer Service, Teamwork, Flexibility, Creativity, Quality Awareness, Hospitality, Sales
Specialization
We are looking for individuals with a background in hospitality or those interested in a career change. Key qualities include a friendly demeanor, host qualities, and the ability to work well under pressure.
Options/Perspectives Server Assistant at Brookstreet
Kanata, Ontario, Canada - Full Time
Skills Needed
Hospitality, Team Player, Communication Skills, Multitasking, Organization, Attention To Detail, Guest Engagement, Food And Beverage Service
Specialization
Candidates should possess a friendly personality and strong communication skills, with availability for three shifts per week including weekends. A valid Smart Serve Certification and previous food and beverage experience are preferred.
Aushilfe Frühstück (m/w/d) at The Cloud One
Berlin, , Germany - Full Time
Skills Needed
Hospitality, Communication, Teamwork, Flexibility, Creativity, Quality Awareness
Specialization
Personality and hosting qualities are prioritized, along with experience in hospitality or a willingness to transition into the field. Flexibility, creativity, and teamwork are essential attributes.
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