Are you a hospitality professional who loves great service, busy functions and creating memorable guest experiences?

The Maylands Hotel is looking for an experienced Restaurant Manager to join our management team, with a strong focus on functions, events and customer service.

This is a hands-on role for someone who thrives on the floor, understands what excellent service looks like and can bring a team together to deliver it consistently. Working closely with the Venue Manager, Head Chef and broader management team, you will help elevate the execution of our restaurant, functions and events.

ABOUT THE ROLE

As Restaurant Manager, you will own the day-to-day restaurant experience while playing a key role in planning and delivering functions and events.

You will:

• Lead exceptional service – Set the standard on the floor and ensure every guest receives friendly, professional and attentive service.
• Drive functions and events – Work closely with the management and kitchen teams to plan, coordinate and execute functions from preparation through to delivery.
• Responsible for generating and responding to enquiries and keeping the function tracker, inbox, and NowBookIt updated.
• Lead and develop the team – Train, coach and support employees to build confidence, capability and consistency.
• Elevate execution – Work collaboratively with the management team to continually improve service standards, presentation, communication and the overall guest experience.
• Manage restaurant operations – Oversee opening and closing procedures, bookings, reservations, stock, presentation and daily service requirements.
• Be hands-on – Lead from the floor during busy services, functions and peak trading periods.
• Support business performance – Assist with rostering, wage management, stock control, wastage and other operational costs.
• Resolve guest concerns – Handle feedback and complaints professionally, confidently and with a genuine focus on achieving a positive outcome.
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