JOIN US AND BE PART OF THE CHANGE, MAKING A DIFFERENCE IN THOUSANDS OF PEOPLE’S LIVES

Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, we strive to be a fundamental part of maintaining their everyday normality. Our teams are the driving force behind our ongoing development of this ethos, and your voice matters.
We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do. If you’re looking for a role where you can both develop your individual skills and build a bond with those within the community, then this could be the opportunity for you!

ABOUT US

Our goal:
Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and has its headquarters in Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
Our promise:
Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.
Job Types: Full-time, Part-time
Expected hours: 40 per week
Work Location: In person
Reference ID: 14519

ABOUT THE ROLE:

You’ll be joining the very heart of Baywater as part of our dedicated 897 team. In this role, you’ll provide clinical support for the Yorkshire and Humber Home Oxygen Service and surrounding areas, as well as contribute to Baywater Healthcare’s Long-Term Condition services.
Each day will bring something different, so adaptability and flexibility are essential. In return, you’ll be truly valued by your customers, patients, and team.

WHAT YOU WILL BE DOING:

• Provide empathetic and professional support to service patients, families, and clinical leads
• Listen to patients and NHS stakeholders where issues arise and working with the central team to swiftly resolve
• Ensure services meet current organisational and clinical national standards
• Ensure pursuance of the highest quality outcomes of clinical care and patient focus for the delivery of the Services
• Provide support and promotion of a culture of organisational learning and continuous improvement of the reliability of all key processes
• Work closely with our Clinical Manager, Quality Manager and Patient Experience lead to ensure complex or escalated patient issues are resolved satisfactorily
• Support of the Clinical Manager and Marketing Team in the development of educational and service development materials to benefit patients and stakeholders within the Home Oxygen Service