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Patient Accounts Specialist at Backpack Healthcare
London, England, United Kingdom - Full Time
Skills Needed
Customer Support, Insurance Claims, Payment Posting, Patient Billing, Communication Skills, Technical Acumen, Data Entry, Excel, Dashboard Reporting, Google Suite, Microsoft 365, Attention To Detail, Collaboration, Problem Solving, Customer Experience, Results Driven
Specialization
Candidates should have at least 3 years of experience in customer support or a related field, preferably in a technology or health-related industry. Strong communication skills and technical proficiency are essential for success in this role.
Experience Required
Minimum 2 year(s)
Sr Analyst Clinical Report Wri at Cape Cod Healthcare
, , - Full Time
Skills Needed
Mssql Server, Sql Queries, Epic Analytics, Dashboards, Stored Procedures, Epic Cogito Analytics, Caboodle Data Model, Clarity Data Model, Cogito, Slicerdicer, Analytical Skills, Problem Solving Skills, Communication Skills, Project Management Skills, Team Collaboration, Attention To Detail
Specialization
Candidates should have at least 3 years of experience with MSSQL Server and developing SQL queries, as well as experience with Epic Analytics reports. A bachelor's degree or equivalent combination of education and experience is required.
Experience Required
Minimum 5 year(s)
Unit Clerk at Bradford Healthcare
Leicester, North Carolina, United States - Full Time
Skills Needed
Organizational Skills, Communication Skills, Medical Terminology, Healthcare Documentation, Office Software Proficiency, Attention To Detail, Problem Solving Skills
Specialization
A high school diploma or equivalent is required, along with basic knowledge of medical terminology. Previous experience in a healthcare administrative role is preferred but not mandatory.
In-School Clinical Coordinator at Backpack Healthcare
Baltimore, Maryland, United States - Full Time
Skills Needed
Partnership Development, Program Planning, Communication, Support, Data Tracking, Evaluation, Interpersonal Skills, Organizational Skills, Project Management, Mental Health, Wellness Programs, School Systems, Family Systems, Outreach, Workshop Facilitation, Bilingual
Specialization
Candidates must have a Master’s degree in a relevant field and at least 1 year of experience in school-based programming or community outreach. Strong interpersonal and communication skills are essential for building trust-based relationships.
Experience Required
Minimum 2 year(s)
Physical Therapist, Nantucket, VNA of Cape Cod at Cape Cod Healthcare
, , - Full Time
Skills Needed
Physical Therapy, Patient Evaluation, Plan Of Care Development, Interdisciplinary Collaboration, Documentation, Patient Discharge Planning, Community Resource Referral, Home Health Aide Supervision, Communication, Compassion, Accountability, Respect, Excellence, Service
Specialization
Candidates must have a Bachelor of Science or Master's Degree in Physical Therapy and a current PT license in Massachusetts. One year of clinical experience and CPR certification are also required.
Experience Required
Minimum 2 year(s)
Psychiatric Medical Assistant Apprentice at Frontera Healthcare
Fredericksburg, Texas, United States - Full Time
Skills Needed
Communication, Customer Service, Scheduling, Vital Signs, Patient History, Injections, First Aid, Ekg, Phlebotomy, Asepsis, Infection Control, Medical Terminology, Cpr, Vaccination, Inventory Control, Diagnostic Tests
Specialization
Candidates should have knowledge of health promotion and medical terminology, along with the ability to communicate effectively. A current CPR certification is required, and one year of medical training is preferred.
Interventional Radiologic Technologist - Radiology (Per Diem) at Hartford HealthCare
, , - Full Time
Skills Needed
Interventional Radiology, Digital Equipment Operation, Patient Positioning, Contrast Media Preparation, Anatomy Knowledge, Physiology Knowledge, Chemotherapy Agents, Radiation Agents, Cements, Resins, Embolization Agents, Basic Life Support, Radiography Certification, Invasive Procedures, Clinical Skills, Call Requirement
Specialization
Candidates must have a State of Connecticut Radiographer license and ARRT certification in Radiography. A graduate from an accredited Radiography program and at least 1 year of experience as a Radiologic Technologist is required.
Deputy Manager.Financial Planning & Analysis.Aster DM Healthcare Limited - at Aster DM Healthcare
Bangalore, karnataka, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant experience in financial planning and analysis, along with strong analytical skills. A background in healthcare finance is preferred but not mandatory.
Experience Required
Minimum 2 year(s)
General Duty Medical Officer.Critical Care.MIMS Hospital Kottakkal at Aster DM Healthcare
Kottakkal, kerala, India - Full Time
Skills Needed
Critical Care, Medical Officer, Patient Care, Emergency Response, Clinical Skills
Specialization
Candidates should have relevant medical qualifications and experience in critical care. Strong communication and clinical skills are essential.
Specialist.Anaesthesiology & Critical Care.Aster Medcity Kochi at Aster DM Healthcare
Kochi, kerala, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant qualifications and experience in anaesthesiology and critical care. Additional certifications may be preferred.
Experience Required
Minimum 5 year(s)
Manager.Financial Planning & Analysis.Aster DM Healthcare Limited - India C at Aster DM Healthcare
Bangalore, karnataka, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have a strong background in financial analysis and planning, along with relevant experience in the healthcare sector. A degree in finance or a related field is preferred.
Experience Required
Minimum 5 year(s)
Specialist.Obstetrics & Gynecology.Aster Hospital - Sohar at Aster DM Healthcare
Sohar, Al Batinah North Governorate, Oman - Full Time
Skills Needed
N/A
Specialization
Candidates should possess relevant medical qualifications and experience in obstetrics and gynecology. Strong communication and interpersonal skills are essential for patient care.
Resident.Clinical Services.Aster CMI Hospital Bangalore at Aster DM Healthcare
, karnataka, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant medical qualifications and a willingness to learn. Experience in a clinical setting is preferred but not mandatory.
Resident.Clinical Services.Aster CMI Hospital Bangalore at Aster DM Healthcare
, karnataka, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant medical qualifications and a commitment to patient care. Experience in a clinical setting is preferred.
Speech Language Pathologist at Consonus Healthcare
Klamath Falls, Oregon, United States - Full Time
Skills Needed
Speech Language Pathology, Patient Care, Therapy Goals, Clinical Data, Personalized Care Plans, Evidence Based Programs, Program Development, Organizational Skills, Community Representation, New Grad Support
Specialization
Candidates must be graduates of an accredited Speech Language Pathology program and hold current state licensure or be in the process of obtaining it. CPR certification and a National Provider Identifier are also required.
Nursing Assistant Will-Train/Trainee, Med Surg at Cape Cod Healthcare
Hyannis, Massachusetts, United States - Full Time
Skills Needed
Patient Care, Data Collection, Nursing Process, Communication, Bls Certification, Confidentiality, Service Excellence, Team Participation, Safety Procedures, Learning Development, Plan Implementation, Community Representation, Regulatory Knowledge, On The Job Training, Classroom Curriculum, Competency Exam
Specialization
Candidates must be able to read, write, and communicate in English. They are required to obtain BLS Certification and complete the Nursing Assistant Registered Apprenticeship Program or the Cape Cod Hospital Nursing Assistant training program.
Technician. Engineering & Maintenance. Aster Aadhar Kolhapur at Aster DM Healthcare
Kolhapur, maharashtra, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant technical skills and experience in engineering and maintenance. A background in a related field is preferred.
Speech Language Pathologist at Consonus Healthcare
Vacaville, California, United States - Full Time
Skills Needed
Speech Language Pathology, Patient Care, Clinical Data Analysis, Personalized Care Plans, Evidence Based Programs, Therapy Goals, Organizational Skills, Community Representation, Team Collaboration, Function Maximization, Emotional Support, Cognitive Support, Social Support, Professional Development, Career Growth, Licensure
Specialization
Candidates must be graduates of an accredited Speech Language Pathology program and hold current state licensure or be in the process of obtaining it. CPR certification and a National Provider Identifier are also required.
Business Development Representative at Bradford Healthcare
Jacksonville, Florida, United States - Full Time
Skills Needed
Business Development, Sales, Client Relationship Management, Healthcare Services, Behavioral Health, Communication Skills, Interpersonal Skills, Crm Software, Microsoft Office Suite, Market Research, Lead Generation, Networking, Presentations, Collaboration, Data Analysis, Healthcare Regulations
Specialization
Candidates must have a bachelor's degree in a relevant field and at least 2 years of experience in business development or sales, preferably in healthcare. Strong communication skills and proficiency in CRM software are essential.
Experience Required
Minimum 2 year(s)
Nursing Assistant Will-Train/Trainee, Med Surg at Cape Cod Healthcare
, , - Full Time
Skills Needed
Patient Care, Data Collection, Nursing Process, Communication, Safety Procedures, Confidentiality, Service Excellence, Learning Development, Team Participation, Bls Certification, Nursing Assistant Training, On The Job Training, Assessment, Plan Implementation, Regulatory Knowledge, Community Representation
Specialization
Candidates must be able to read, write, and communicate in English. They are required to obtain BLS Certification and complete the Nursing Assistant Registered Apprenticeship Program or the Cape Cod Hospital Nursing Assistant training program.
Patient Accounts Specialist at Backpack Healthcare
London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

20.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Insurance Claims, Payment Posting, Patient Billing, Communication Skills, Technical Acumen, Data Entry, Excel, Dashboard Reporting, Google Suite, Microsoft 365, Attention to Detail, Collaboration, Problem Solving, Customer Experience, Results Driven

Industry

Mental Health Care

Description
📍 Location: Remote 🎓Education Requirements: High School Diploma or GED Equivalent 💰 Compensation: $20/hour ⏰ Schedule: Full-Time- 3-month contract, Temp to Perm employment opportunity Who We Are: Backpack Healthcare We all walk around with an invisible backpack. It carries our emotional experiences, traumas, and unresolved feelings. Similar to a physical backpack, it can become heavy and burdensome when filled with too many items - We created Backpack Healthcare to help lighten the load. At Backpack Healthcare, we’re re-imagining mental health care for children, teens, and young adults. As a clinician-led, minority-owned company, our mission is simple: when clinicians thrive, kids thrive. At Backpack Healthcare, we’re not just offering a job—we’re offering purpose, flexibility, and the chance to change lives every day. If you’re ready to be part of a collaborative, empowering, and innovative mental health movement, join our team and make a real impact by breaking barriers and healing young minds. Position Summary: The Patient Accounts Specialist is responsible for managing patient accounts with outstanding balances, ensuring accurate balances and timely collection of payments while maintaining a professional and compassionate approach. This role requires a strong understanding of insurance claims, payment posting, and patient billing processes to effectively resolve balances and reduce accounts receivable. As a Patient Accounts Specialist, you are expected to follow the Standard Operating Procedure (SOP) outlined for patient accounts specialists, as follows: Essential Job Functions: Scope of Responsibilities: Obtaining Missing Insurance Information: Proactively communicate with patients via phone, email, or text to gather necessary insurance information that is incomplete or missing. Verification of Benefits: Accurately verify patient benefits and eligibility using Waystar, Availity, or through insurance provider portal. This includes confirming network participation, mental health coverage, and any prior authorization requirements. Addressing Patient Balance Inquiries: Respond professionally to incoming patient calls using the prescribed greeting. Assist patients by providing information on: Balance totals Dates of services related to outstanding balances Explanation of balance (copay, coinsurance, deductible) Technical issues related to Healow Pay Processing payments via phone and providing copies of previous statements and receipts. Billing Disputes: Identify disputes that cannot be resolved at your level and successfully transfer these to the designated third-party billing vendor or manager. Assigned Departmental Projects: Participate in departmental projects as assigned, which may include: Implementation of new billing software or updated processes to enhance efficiency. Training sessions for new hires or ongoing training for current employees. Collaborative initiatives to improve patient billing communication or decrease outstanding patient balances. Quality assurance audits of billing procedures and patient interactions. Actively collect and analyze customer feedback continuously to enhance tools and processes. Collaborate with other teams to improve the overall customer experience. Proactively identify opportunities to enhance the customer experience through support and mitigate churn risks. Performance Metrics: Response Time: Maintain a response time of less than 24 hours for obtaining missing insurance information. Hold Time During Call: Should not be more than 3 minutes without providing an update to the patient. Accuracy Rate: Achieve an accuracy rate of 98% or higher in verifying patient benefits. Patient Satisfaction: Facilitate a positive patient experience with a satisfaction score of at least 90% based on feedback surveys. Volume of Inquiries: Handle 100% of patient phone inquiries during business hours while ensuring quality responses. Project Participation: Actively contribute to at least one departmental project per quarter if applicable, providing updates on progress and outcomes. Escalation Rate: Maintain an escalation rate below 5% of total tickets. Preferred Qualifications: Soft Skills: Strong technical acumen with the ability to quickly learn and master new software Excellent communication skills, capable of handling complex customer inquiries and providing clear, effective solutions, using email, phone, and text Demonstrated ability to work collaboratively with cross-functional teams Deeply cares about customer interactions, the voice of the customer and understands how customers can elevate the brand Results and data-driven mentality, with a bias for speed and action Thrives in the ever-changing world of a fast-growing company Hard Skills: 3+ years experience in Customer Support, Customer Success, Account Management, Relationship Management, preferably in a technology or health-related industry Google Suite and Microsoft 365 proficiency Excel and Dashboard Reporting NiceIncontact, eClinicalworks, Waystar, Availity experience preferred Strong attention to detail Data Entry Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and wellbeing of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team. Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and wellbeing of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.
Responsibilities
The Patient Accounts Specialist manages patient accounts with outstanding balances, ensuring accurate balances and timely collection of payments. This role involves verifying patient benefits, addressing inquiries, and processing payments while maintaining a professional approach.
Patient Accounts Specialist at Backpack Healthcare
London, England, United Kingdom - Full Time
Skills Needed
Customer Support, Insurance Claims, Payment Posting, Patient Billing, Communication Skills, Technical Acumen, Data Entry, Excel, Dashboard Reporting, Google Suite, Microsoft 365, Attention To Detail, Collaboration, Problem Solving, Customer Experience, Results Driven
Specialization
Candidates should have at least 3 years of experience in customer support or a related field, preferably in a technology or health-related industry. Strong communication skills and technical proficiency are essential for success in this role.
Experience Required
Minimum 2 year(s)
Sr Analyst Clinical Report Wri at Cape Cod Healthcare
, , - Full Time
Skills Needed
Mssql Server, Sql Queries, Epic Analytics, Dashboards, Stored Procedures, Epic Cogito Analytics, Caboodle Data Model, Clarity Data Model, Cogito, Slicerdicer, Analytical Skills, Problem Solving Skills, Communication Skills, Project Management Skills, Team Collaboration, Attention To Detail
Specialization
Candidates should have at least 3 years of experience with MSSQL Server and developing SQL queries, as well as experience with Epic Analytics reports. A bachelor's degree or equivalent combination of education and experience is required.
Experience Required
Minimum 5 year(s)
Unit Clerk at Bradford Healthcare
Leicester, North Carolina, United States - Full Time
Skills Needed
Organizational Skills, Communication Skills, Medical Terminology, Healthcare Documentation, Office Software Proficiency, Attention To Detail, Problem Solving Skills
Specialization
A high school diploma or equivalent is required, along with basic knowledge of medical terminology. Previous experience in a healthcare administrative role is preferred but not mandatory.
In-School Clinical Coordinator at Backpack Healthcare
Baltimore, Maryland, United States - Full Time
Skills Needed
Partnership Development, Program Planning, Communication, Support, Data Tracking, Evaluation, Interpersonal Skills, Organizational Skills, Project Management, Mental Health, Wellness Programs, School Systems, Family Systems, Outreach, Workshop Facilitation, Bilingual
Specialization
Candidates must have a Master’s degree in a relevant field and at least 1 year of experience in school-based programming or community outreach. Strong interpersonal and communication skills are essential for building trust-based relationships.
Experience Required
Minimum 2 year(s)
Physical Therapist, Nantucket, VNA of Cape Cod at Cape Cod Healthcare
, , - Full Time
Skills Needed
Physical Therapy, Patient Evaluation, Plan Of Care Development, Interdisciplinary Collaboration, Documentation, Patient Discharge Planning, Community Resource Referral, Home Health Aide Supervision, Communication, Compassion, Accountability, Respect, Excellence, Service
Specialization
Candidates must have a Bachelor of Science or Master's Degree in Physical Therapy and a current PT license in Massachusetts. One year of clinical experience and CPR certification are also required.
Experience Required
Minimum 2 year(s)
Psychiatric Medical Assistant Apprentice at Frontera Healthcare
Fredericksburg, Texas, United States - Full Time
Skills Needed
Communication, Customer Service, Scheduling, Vital Signs, Patient History, Injections, First Aid, Ekg, Phlebotomy, Asepsis, Infection Control, Medical Terminology, Cpr, Vaccination, Inventory Control, Diagnostic Tests
Specialization
Candidates should have knowledge of health promotion and medical terminology, along with the ability to communicate effectively. A current CPR certification is required, and one year of medical training is preferred.
Interventional Radiologic Technologist - Radiology (Per Diem) at Hartford HealthCare
, , - Full Time
Skills Needed
Interventional Radiology, Digital Equipment Operation, Patient Positioning, Contrast Media Preparation, Anatomy Knowledge, Physiology Knowledge, Chemotherapy Agents, Radiation Agents, Cements, Resins, Embolization Agents, Basic Life Support, Radiography Certification, Invasive Procedures, Clinical Skills, Call Requirement
Specialization
Candidates must have a State of Connecticut Radiographer license and ARRT certification in Radiography. A graduate from an accredited Radiography program and at least 1 year of experience as a Radiologic Technologist is required.
Deputy Manager.Financial Planning & Analysis.Aster DM Healthcare Limited - at Aster DM Healthcare
Bangalore, karnataka, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant experience in financial planning and analysis, along with strong analytical skills. A background in healthcare finance is preferred but not mandatory.
Experience Required
Minimum 2 year(s)
General Duty Medical Officer.Critical Care.MIMS Hospital Kottakkal at Aster DM Healthcare
Kottakkal, kerala, India - Full Time
Skills Needed
Critical Care, Medical Officer, Patient Care, Emergency Response, Clinical Skills
Specialization
Candidates should have relevant medical qualifications and experience in critical care. Strong communication and clinical skills are essential.
Specialist.Anaesthesiology & Critical Care.Aster Medcity Kochi at Aster DM Healthcare
Kochi, kerala, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant qualifications and experience in anaesthesiology and critical care. Additional certifications may be preferred.
Experience Required
Minimum 5 year(s)
Manager.Financial Planning & Analysis.Aster DM Healthcare Limited - India C at Aster DM Healthcare
Bangalore, karnataka, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have a strong background in financial analysis and planning, along with relevant experience in the healthcare sector. A degree in finance or a related field is preferred.
Experience Required
Minimum 5 year(s)
Specialist.Obstetrics & Gynecology.Aster Hospital - Sohar at Aster DM Healthcare
Sohar, Al Batinah North Governorate, Oman - Full Time
Skills Needed
N/A
Specialization
Candidates should possess relevant medical qualifications and experience in obstetrics and gynecology. Strong communication and interpersonal skills are essential for patient care.
Resident.Clinical Services.Aster CMI Hospital Bangalore at Aster DM Healthcare
, karnataka, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant medical qualifications and a willingness to learn. Experience in a clinical setting is preferred but not mandatory.
Resident.Clinical Services.Aster CMI Hospital Bangalore at Aster DM Healthcare
, karnataka, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant medical qualifications and a commitment to patient care. Experience in a clinical setting is preferred.
Speech Language Pathologist at Consonus Healthcare
Klamath Falls, Oregon, United States - Full Time
Skills Needed
Speech Language Pathology, Patient Care, Therapy Goals, Clinical Data, Personalized Care Plans, Evidence Based Programs, Program Development, Organizational Skills, Community Representation, New Grad Support
Specialization
Candidates must be graduates of an accredited Speech Language Pathology program and hold current state licensure or be in the process of obtaining it. CPR certification and a National Provider Identifier are also required.
Nursing Assistant Will-Train/Trainee, Med Surg at Cape Cod Healthcare
Hyannis, Massachusetts, United States - Full Time
Skills Needed
Patient Care, Data Collection, Nursing Process, Communication, Bls Certification, Confidentiality, Service Excellence, Team Participation, Safety Procedures, Learning Development, Plan Implementation, Community Representation, Regulatory Knowledge, On The Job Training, Classroom Curriculum, Competency Exam
Specialization
Candidates must be able to read, write, and communicate in English. They are required to obtain BLS Certification and complete the Nursing Assistant Registered Apprenticeship Program or the Cape Cod Hospital Nursing Assistant training program.
Technician. Engineering & Maintenance. Aster Aadhar Kolhapur at Aster DM Healthcare
Kolhapur, maharashtra, India - Full Time
Skills Needed
N/A
Specialization
Candidates should have relevant technical skills and experience in engineering and maintenance. A background in a related field is preferred.
Speech Language Pathologist at Consonus Healthcare
Vacaville, California, United States - Full Time
Skills Needed
Speech Language Pathology, Patient Care, Clinical Data Analysis, Personalized Care Plans, Evidence Based Programs, Therapy Goals, Organizational Skills, Community Representation, Team Collaboration, Function Maximization, Emotional Support, Cognitive Support, Social Support, Professional Development, Career Growth, Licensure
Specialization
Candidates must be graduates of an accredited Speech Language Pathology program and hold current state licensure or be in the process of obtaining it. CPR certification and a National Provider Identifier are also required.
Business Development Representative at Bradford Healthcare
Jacksonville, Florida, United States - Full Time
Skills Needed
Business Development, Sales, Client Relationship Management, Healthcare Services, Behavioral Health, Communication Skills, Interpersonal Skills, Crm Software, Microsoft Office Suite, Market Research, Lead Generation, Networking, Presentations, Collaboration, Data Analysis, Healthcare Regulations
Specialization
Candidates must have a bachelor's degree in a relevant field and at least 2 years of experience in business development or sales, preferably in healthcare. Strong communication skills and proficiency in CRM software are essential.
Experience Required
Minimum 2 year(s)
Nursing Assistant Will-Train/Trainee, Med Surg at Cape Cod Healthcare
, , - Full Time
Skills Needed
Patient Care, Data Collection, Nursing Process, Communication, Safety Procedures, Confidentiality, Service Excellence, Learning Development, Team Participation, Bls Certification, Nursing Assistant Training, On The Job Training, Assessment, Plan Implementation, Regulatory Knowledge, Community Representation
Specialization
Candidates must be able to read, write, and communicate in English. They are required to obtain BLS Certification and complete the Nursing Assistant Registered Apprenticeship Program or the Cape Cod Hospital Nursing Assistant training program.
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