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Customer Service NPWT Resupply at Rotech Healthcare Inc
Roy, Utah, United States - Full Time
Skills Needed
Customer Service, Insurance Verification, Data Entry, Medical Billing, Patient Advocacy, Technical Assistance, Quality Assurance, Communication, Problem Solving, Time Management, Attention To Detail, Confidentiality, Self Motivation, Organizational Skills, Multi Tasking, Mathematical Calculations
Specialization
A high school diploma or GED is required, with preferred experience in the medical field and knowledge of medical billing practices. Strong customer service skills and the ability to communicate effectively are also preferred.
Medical Equipment Customer Service Representative at Rotech Healthcare Inc
Pensacola, Florida, United States - Full Time
Skills Needed
Customer Service, Insurance Verification, Medical Billing, Patient Intake, Communication, Multitasking, Problem Solving, Time Management, Organizational Skills, Technical Proficiency, Medical Terminology, Attention To Detail, Collaboration, Confidentiality, Documentation, Healthcare Administration
Specialization
A high school diploma or GED is required, with preferred experience in home healthcare or medical billing. Strong communication skills and the ability to work independently and collaboratively are essential.
Local Medical Equipment Delivery Driver at Rotech Healthcare Inc
Lenexa, Kansas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Medical Equipment, Home Healthcare, Mathematical Calculations, Confidentiality, Time Management, Problem Solving, Teamwork, Mechanically Inclined, Equipment Troubleshooting, Patient Education, Safety Protocols, Documentation, Driving Skills, Attention To Detail
Specialization
A high school diploma or GED is required, along with a valid driver's license and a clean driving record. Preferred qualifications include experience with medical equipment and basic knowledge of medical terminology.
Kitchen Assistant - Care Home at Barchester Healthcare
WAE3, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hospice Social Worker (MSW) PRN at Solace Healthcare Inc
Idaho Falls, ID 83401, USA - Full Time
Skills Needed
Search, Case Management, Vision Insurance, Health Insurance, Flexible Schedule, Dental Insurance, Life Insurance, It, Reliability, Consideration, Medical History, Referrals, Cultural Diversity, Interventions, Flexible Scheduling, Color
Specialization
Social work from a program accredited by the council on social work
Qualification
Graduate
Assistant Nurse at Medly Home Healthcare
Dubai, , United Arab Emirates - Full Time
Skills Needed
Communication Skills, Compassion, English
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Care Home Administrator at Barchester Healthcare
HWH6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Family Support Worker - Residential Family Assessment Centre at First Blue Healthcare
Stafford, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Kitchen Assistant - Care Home at Barchester Healthcare
Blackpool FY3 9HF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Care Assistant - Bank - Care Home at Barchester Healthcare
WOTK4, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Head of Maintenance - Care Home at Barchester Healthcare
CS6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Veterinary Client Service Representative at Thrive Pet Healthcare
Mill Creek, Washington, United States - Full Time
Skills Needed
Communication Skills, Compassion, Empathy, Teamwork, Customer Service, Multi Tasking, Prioritization, Creativity, Judgment, Emergency Response, Patient Care Standards, Cleanliness, Flexibility
Specialization
The ideal candidate should have strong communication skills, compassion, and at least 1-2 years of experience in a similar role. Exceptional customer service skills and the ability to work well in a team are essential.
Experience Required
Minimum 2 year(s)
Care Co-ordinator at Directions Healthcare
Manchester M9, England, United Kingdom - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Admin Assistant, Social Services (1-Year Contract) at Econ Healthcare Group
Singapore, , Singapore - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Regional Customer Relationship Manager at Barchester Healthcare
Witney OX29 9UB, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Kitchen Assistant - Care Home at Barchester Healthcare
Banbury OX15 6EH, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Receptionist - Bank - Care Home at Barchester Healthcare
Chester CH1 6NE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Care Assistant - Care Home at Barchester Healthcare
Reigate RH2 9JB, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Retail Assistant - Pharmacy (TRAINING PROVIDED) at Kendal Healthcare Ltd
Kendal LA9 4QD, , United Kingdom - Full Time
Skills Needed
Communication Skills, Patient Care
Qualification
Graduate
Merchandiser / Sales Support at Day Night Healthcare
Welshpool WA 6106, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Service NPWT Resupply at Rotech Healthcare Inc
Roy, Utah, United States -
Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Insurance Verification, Data Entry, Medical Billing, Patient Advocacy, Technical Assistance, Quality Assurance, Communication, Problem Solving, Time Management, Attention to Detail, Confidentiality, Self-Motivation, Organizational Skills, Multi-Tasking, Mathematical Calculations

Industry

Hospitals and Health Care

Description
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicated Negative Pressure Wound Therapy Resupply Customer Service Representative to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Builds relationships with locations, field management, patients and referral sources Certain functions require outbound calling and data entry Collects co-pays and deductible amounts Conducts insurance verification and eligibility for services/products Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company Maintains accuracy and quality control throughout patient contact and data input Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork Obtains authorization and qualification documentation Prepares complete and accurate files for Billing Department Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction Processes work orders to field locations and coordinates timely fulfillment of products and services ordered Provides education to referral sources, patients and employees on qualifications for service and third party billing Provides product/service information by answering questions, offering assistance Provides technical assistance to customers as required Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies Works extensively with eIntake proprietary system Performs other duties as assigned Qualifications Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience in medical field and administrative record management, preferred Experience with medical billing practices and of billing reimbursement, preferred Knowledge of insurance policies and requirements, preferred Medical terminology, preferred One year of related work experience, preferred Strong customer service background, preferred Skills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Sense of urgency and responsiveness to physicians, location employees and patients Work independently and as part of a team Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening; extensive hours sitting at a desk Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer Rotech Information Benefits Generous paid time Off and paid holidays Overtime pay for non-exempt hourly positions based on business needs Commission for Account Executives Fixed and variable rate car reimbursement for Area Managers and Account Executives Employee discount program Employee recognition program Bonus and incentive opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) EAP 401k, HSA and FSA/Dependent Care FSA Medical, Prescription, Dental and Vision Life Insurance, Disability, Accidental death, Identity protection and Legal services Meru Health Mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings solutions programs HEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Responsibilities
The Customer Service NPWT Resupply Representative will provide support to customers by performing tasks related to patient care and third-party reimbursement. This includes managing new order intake, conducting insurance verification, and ensuring patient satisfaction.
Customer Service NPWT Resupply at Rotech Healthcare Inc
Roy, Utah, United States - Full Time
Skills Needed
Customer Service, Insurance Verification, Data Entry, Medical Billing, Patient Advocacy, Technical Assistance, Quality Assurance, Communication, Problem Solving, Time Management, Attention To Detail, Confidentiality, Self Motivation, Organizational Skills, Multi Tasking, Mathematical Calculations
Specialization
A high school diploma or GED is required, with preferred experience in the medical field and knowledge of medical billing practices. Strong customer service skills and the ability to communicate effectively are also preferred.
Medical Equipment Customer Service Representative at Rotech Healthcare Inc
Pensacola, Florida, United States - Full Time
Skills Needed
Customer Service, Insurance Verification, Medical Billing, Patient Intake, Communication, Multitasking, Problem Solving, Time Management, Organizational Skills, Technical Proficiency, Medical Terminology, Attention To Detail, Collaboration, Confidentiality, Documentation, Healthcare Administration
Specialization
A high school diploma or GED is required, with preferred experience in home healthcare or medical billing. Strong communication skills and the ability to work independently and collaboratively are essential.
Local Medical Equipment Delivery Driver at Rotech Healthcare Inc
Lenexa, Kansas, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Medical Equipment, Home Healthcare, Mathematical Calculations, Confidentiality, Time Management, Problem Solving, Teamwork, Mechanically Inclined, Equipment Troubleshooting, Patient Education, Safety Protocols, Documentation, Driving Skills, Attention To Detail
Specialization
A high school diploma or GED is required, along with a valid driver's license and a clean driving record. Preferred qualifications include experience with medical equipment and basic knowledge of medical terminology.
Kitchen Assistant - Care Home at Barchester Healthcare
WAE3, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Hospice Social Worker (MSW) PRN at Solace Healthcare Inc
Idaho Falls, ID 83401, USA - Full Time
Skills Needed
Search, Case Management, Vision Insurance, Health Insurance, Flexible Schedule, Dental Insurance, Life Insurance, It, Reliability, Consideration, Medical History, Referrals, Cultural Diversity, Interventions, Flexible Scheduling, Color
Specialization
Social work from a program accredited by the council on social work
Qualification
Graduate
Assistant Nurse at Medly Home Healthcare
Dubai, , United Arab Emirates - Full Time
Skills Needed
Communication Skills, Compassion, English
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Care Home Administrator at Barchester Healthcare
HWH6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Family Support Worker - Residential Family Assessment Centre at First Blue Healthcare
Stafford, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Kitchen Assistant - Care Home at Barchester Healthcare
Blackpool FY3 9HF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Care Assistant - Bank - Care Home at Barchester Healthcare
WOTK4, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Head of Maintenance - Care Home at Barchester Healthcare
CS6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Veterinary Client Service Representative at Thrive Pet Healthcare
Mill Creek, Washington, United States - Full Time
Skills Needed
Communication Skills, Compassion, Empathy, Teamwork, Customer Service, Multi Tasking, Prioritization, Creativity, Judgment, Emergency Response, Patient Care Standards, Cleanliness, Flexibility
Specialization
The ideal candidate should have strong communication skills, compassion, and at least 1-2 years of experience in a similar role. Exceptional customer service skills and the ability to work well in a team are essential.
Experience Required
Minimum 2 year(s)
Care Co-ordinator at Directions Healthcare
Manchester M9, England, United Kingdom - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Admin Assistant, Social Services (1-Year Contract) at Econ Healthcare Group
Singapore, , Singapore - Full Time
Skills Needed
Communication Skills
Qualification
Graduate
Regional Customer Relationship Manager at Barchester Healthcare
Witney OX29 9UB, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Kitchen Assistant - Care Home at Barchester Healthcare
Banbury OX15 6EH, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Receptionist - Bank - Care Home at Barchester Healthcare
Chester CH1 6NE, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Care Assistant - Care Home at Barchester Healthcare
Reigate RH2 9JB, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Retail Assistant - Pharmacy (TRAINING PROVIDED) at Kendal Healthcare Ltd
Kendal LA9 4QD, , United Kingdom - Full Time
Skills Needed
Communication Skills, Patient Care
Qualification
Graduate
Merchandiser / Sales Support at Day Night Healthcare
Welshpool WA 6106, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate