ATS Healthcare is a Canadian company that has been providing transportation services for 30 years. Today, ATS Healthcare is focused on delivering the products Canadians require for improved health and well being. Whether shipping to a hospital, medical facility, pharmacy or residence, our temperature-controlled transpiration solutions ensure your time-definite shipments are delivered into the right hands.
Located in all major metropolitan cities across Canada, the ATS Healthcare family included over 800 employees that each plays a critical role in our vision of building enduring relationships, by delivering integrated solutions with passion and innovation!
Come join us in making a difference for Canadians coast-to-coast! At ATS Healthcare we partner with the top manufacturers, producers and distributors of pharmaceutical products, medical devices, medical surgical products and equipment, OTC, natural health, and consumer health products.
We are a quality-driven organization that focuses on developing value to our clients and our client’s customers. We want our employees to succeed! If you are unsatisfied with the status quo and amazing at two-way communication, come be awesome with us! We are in the people business…
If you are an individual that is passionate, dedicated and thrives in team-oriented atmospheres, apply today!
Position: Customer Service Representative
Location: Ottawa ON
Type of Employment: Full-Time – Monday to Friday 8:30 AM to 5:00 PM

WHAT TO EXPECT

We are looking for a Customer Service Representative to join our ATS team in Ottawa (YOW). The Customer Service Representative is responsible for data entry, customer inquiries as well as on time service reporting. The position will be required to respond to customer inquiries quickly, efficiently and professionally. They are also responsible for ensuring that all loads are picked up and delivered in a timely manner, as well as for ensuring effective communication between drivers and carriers

QUALIFICATIONS:

• Secondary School Diploma or equivalent experience
• 1 to 3 years of transportation-related experience and/or Customer Service
• Good oral and written communication in English and French
• Good problem solving and organizational skills
• Ability to work in a fast-paced environment
• Working knowledge of MS Office: Word, Excel, Outlook and ATS Systems

• Enter pickups received via email and phone calls
• Ensure all calls are dispatched to the appropriate driver
• Respond to customer enquires via email and phone calls within a 20-minute turn-around time
• Check messages left in CS mailbox and return clients calls
• Enter waybills into billing ensuring accuracy with consignee info, piece count, weight, cubes and service level
• Maintain designated customer accounts
• Ensure accessorial, specials and extras are entered accurately
• Perform administrative tasks for the branch
• Creating and entering data for productivity and payroll
• Review and investigate various reports - no scan report , missing scan report, missing proof of deliveries
• Advise customers of delays ie weather delays
• Ensure all priority alerts or specials are on-time
• Trace shipments
• Provide verbal Proof of deliveries
• Coordinate specials or samedays
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• Any additional duties as required