We are seeking a highly skilled IT Support Technician to join our dynamic team! As an IT Support Technician, you will play a crucial role in providing first-level technical support, ensuring the smooth operation of our IT systems and delivering exceptional service to our users. This role is ideal for someone passionate about technology, eager to grow their skills, and thrive in a collaborative environment.

REQUIREMENTS:

• Previous experience in IT support or helpdesk roles (Level 1 support or equivalent).
• Basic knowledge of network concepts (VPNs, switches, routers, Wi-Fi).
• Proficiency with Windows and MacOS operating systems.
• Familiarity with imaging and deployment tools (preferably VMware or similar).
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills for providing effective user support.
• Team-oriented with the ability to collaborate with colleagues across different levels.
• German C1 Level
  Job Types: Full-time, Contract
  Contract length: 12 months
  Pay: 3.200,00€ per month

Language:

• German (Required)

• Provide first-level support by responding to IT service tickets and user requests.
• Offer troubleshooting and technical assistance for hardware and software issues on Windows and MacOS systems.
• Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
• Assist with basic network support, including VPNs, switches, routers, and Wi-Fi connectivity.
• Perform imaging and provisioning of devices using tools such as VMware or similar platforms.
• Support user account management and permissions within IT systems.
• Log all support activities and resolutions in the ticketing system with clear and accurate documentation.
• Collaborate with L2/L3 support teams for escalation and resolution of complex issues.
• Contribute to the maintenance and creation of internal documentation and knowledge base articles.