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Manager, Care Account Operations at Toast
Bengaluru, karnataka, India - Full Time
Skills Needed
Team Management, Coaching, Performance Monitoring, Customer Operations, Security Operations, Data Privacy, Analytical Skills, Problem Solving, Identity Verification Tools, Salesforce, Zendesk, Authentication Platforms, Communication, Process Improvement, Escalation Management, Compliance
Specialization
Candidates should have a bachelor's degree and 5-7 years of experience in customer or security operations, including 2 years in a management role. Strong analytical skills and familiarity with identity verification tools are essential.
Experience Required
Minimum 5 year(s)
Maintenance Service Worker at Lakeland College
Vermilion, AB T9X 1K5, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Sales Associate at Kelley's Market | Kelley Williamson Company
Madison, Wisconsin, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Interpersonal Skills, Basic Math Skills, Cash Handling, Point Of Sale System, Team Collaboration, Food Safety Guidelines, Shift Paperwork, Store Organization, Timekeeping, Problem Alerting, Flexibility, Lifting Ability, Cleanliness Maintenance, Sales Floor Management
Specialization
Candidates must be at least 21 years old and possess strong communication and interpersonal skills. Experience in a retail environment and the ability to work flexible hours are preferred.
Project Coordinator at ESW Building Services Inc
Vancouver, BC, Canada - Full Time
Skills Needed
Project Coordination, Vendor Management, Stakeholder Engagement, Communication Skills, Construction, English
Qualification
Graduate
Automotive Apprentice Technician (Experienced) – Full-Time at StreetXtreme Auto Gallery
Markham, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Parts Supply Chain Analyst - Temporary position at Stellantis
Windsor, ON N9A 5K3, Canada - Full Time
Skills Needed
Functional Support, Supply Chain, Presentation Skills, Communication Skills
Specialization
Specific to parts management
Qualification
Graduate
Store Manager – Lethbridge & Medicine Hat at Global Auto Body Supplies Ltd
Lethbridge, AB T1J 0G1, Canada - Full Time
Skills Needed
Customer Service, Strategy, Team Leadership, Hiring, Scheduling, Operations, Customer Service Skills, Team Development
Qualification
Graduate
Procesoperator B - 5-ploegen - Energie at Processionals
Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Staff Software Engineer at PlayStation Global
San Diego, California, United States - Full Time
Skills Needed
Ai Middleware, Agent Technology, Python, Typescript, Ml Concepts, Data Pipeline, Cloud Platforms, Containerization, Infrastructure As Code, Workflow Orchestration, Observability, Security, Collaboration, Mentoring, Genai, Microservices
Specialization
Candidates should have over 10 years of software engineering experience, with at least 3 years in ML or LLM systems. Proficiency in Python or TypeScript and practical knowledge of ML concepts are essential.
Experience Required
Minimum 10 year(s)
Logistiek Medewerker Techniek at REX Technical
2742 Waddinxveen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Magento developer at H1 Webdevelopment
3029 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cashier at Pilot Company
Ocala, Florida, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Teamwork, Inventory Management, Cash Register Operation, Cleanliness, Flexible Schedule
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Experience in a similar position and the ability to work a flexible schedule are preferred.
Cybersecurity Project Engineer at ZUYDERMARKT
Heerlen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
E&I Engineer at Tecforce
9936 Farmsum, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Production Technician at Alcon
Mulgrave, NS, Canada - Full Time
Skills Needed
Documentation, Reporting, Hand Tools, Manual Dexterity, Soft Skills, Automation, Micro Optics, Excel
Specialization
Science or technology subjects
Qualification
Diploma
Warehouse Receiver at Andrew Sheret Limited
Port Coquitlam, BC V3C 5W9, Canada - Full Time
Skills Needed
Customer Service
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Housekeeping Medewerker | 5 tot 30 uur per week at Care Dienstengroep BV
1981 Velsen-Zuid, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shipper/Receiver at Stilmas Americas
Burlington, ON L7N 3W9, Canada - Full Time
Skills Needed
Professional Manner, Vision Care, Disability Insurance, Iso, Shipping Systems, Sds, Dental Care, Word Processing, Fedex, Machinery, Basic, Life Insurance, Excel, Material Handling
Qualification
Graduate
Junior Bouwkosten Adviseur at evoke
Breda, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Warehouse Operative at CG Fixings Ltd
Newton Aycliffe, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Manager, Care Account Operations at Toast
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Management, Coaching, Performance Monitoring, Customer Operations, Security Operations, Data Privacy, Analytical Skills, Problem Solving, Identity Verification Tools, Salesforce, Zendesk, Authentication Platforms, Communication, Process Improvement, Escalation Management, Compliance

Industry

Software Development

Description
Toast is driven by building the restaurant platform that assists restaurants in adapting, gaining control, and returning to what they do best: building the businesses they love. As a Manager for Toast’s Account Recovery team, your role is pivotal in supporting the productivity, compliance, and overall success of this specialized Care function. This team is responsible for securely helping customers regain access to their accounts, including MFA resets, MFA disables, and email address changes, while upholding strict security protocols and delivering a seamless customer experience. About this roll* (Responsibilities) Manage, coach, and performance-monitor a team of Account Recovery Agents, ensuring accuracy, compliance, and SLA adherence. Train and develop team members on verification protocols, security tools, and evolving account recovery processes. Maintain open communication with agents, addressing concerns and ideas, and sharing insights with leadership as appropriate. Assist agents with challenging verification cases and oversee escalations requiring judgment in ambiguous or sensitive situations. Handle escalated customer issues directly from senior leadership and cross-functional stakeholders. Drive operational excellence by monitoring key metrics, analyzing trends, and implementing process and workflow improvements. Ensure compliance with data privacy, security, and regulatory requirements across all account recovery activities. Manage the use of Salesforce, Zendesk, authentication platforms (e.g., Okta, Duo, Authy), and related applications to ensure accurate case management and reporting. Do you have the right ingredients?* (Requirements) Bachelor’s degree or higher from a recognized institution. 5–7 years of experience in customer operations, security operations, or BPO/shared services, with at least 2 years in a people management role. Proven ability to address complex customer issues and manage sensitive escalations. Success operating independently and navigating competing priorities in a fast-paced, evolving environment. Genuine commitment to nurturing the professional growth and development of team members. Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements. Familiarity with identity verification tools, CRMs (e.g., Salesforce, Zendesk), and authentication platforms (e.g., Okta, Duo, Authy). Flexibility to work in rotating shifts, including evenings, weekends, and holidays, aligned with U.S. business hours. Your Secret Sauce* (Competencies) Lead, coach, and develop a high-performing team Build and maintain SOPs and secure workflows Make sound decisions under pressure Balance security with excellent customer experience Use data to drive process improvements Collaborate effectively and adapt to change Handle sensitive data with integrity Comfortable with CRMs and authentication tools Toast’s Recipe for Success* (Shift Details) This role follows a rotational shift schedule (including evenings, weekends, and holidays). Training and onboarding will be onsite. At Toast, we work in a hybrid model with a minimum of 2 days in office. For the first 12 months after go-live, we’ll ask you to be onsite at least 3 days a week to ensure strong collaboration and support. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Responsibilities
Manage and coach a team of Account Recovery Agents to ensure compliance and performance. Drive operational excellence by monitoring key metrics and implementing process improvements.
Manager, Care Account Operations at Toast
Bengaluru, karnataka, India - Full Time
Skills Needed
Team Management, Coaching, Performance Monitoring, Customer Operations, Security Operations, Data Privacy, Analytical Skills, Problem Solving, Identity Verification Tools, Salesforce, Zendesk, Authentication Platforms, Communication, Process Improvement, Escalation Management, Compliance
Specialization
Candidates should have a bachelor's degree and 5-7 years of experience in customer or security operations, including 2 years in a management role. Strong analytical skills and familiarity with identity verification tools are essential.
Experience Required
Minimum 5 year(s)
Maintenance Service Worker at Lakeland College
Vermilion, AB T9X 1K5, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Diploma
Sales Associate at Kelley's Market | Kelley Williamson Company
Madison, Wisconsin, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Interpersonal Skills, Basic Math Skills, Cash Handling, Point Of Sale System, Team Collaboration, Food Safety Guidelines, Shift Paperwork, Store Organization, Timekeeping, Problem Alerting, Flexibility, Lifting Ability, Cleanliness Maintenance, Sales Floor Management
Specialization
Candidates must be at least 21 years old and possess strong communication and interpersonal skills. Experience in a retail environment and the ability to work flexible hours are preferred.
Project Coordinator at ESW Building Services Inc
Vancouver, BC, Canada - Full Time
Skills Needed
Project Coordination, Vendor Management, Stakeholder Engagement, Communication Skills, Construction, English
Qualification
Graduate
Automotive Apprentice Technician (Experienced) – Full-Time at StreetXtreme Auto Gallery
Markham, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Parts Supply Chain Analyst - Temporary position at Stellantis
Windsor, ON N9A 5K3, Canada - Full Time
Skills Needed
Functional Support, Supply Chain, Presentation Skills, Communication Skills
Specialization
Specific to parts management
Qualification
Graduate
Store Manager – Lethbridge & Medicine Hat at Global Auto Body Supplies Ltd
Lethbridge, AB T1J 0G1, Canada - Full Time
Skills Needed
Customer Service, Strategy, Team Leadership, Hiring, Scheduling, Operations, Customer Service Skills, Team Development
Qualification
Graduate
Procesoperator B - 5-ploegen - Energie at Processionals
Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Staff Software Engineer at PlayStation Global
San Diego, California, United States - Full Time
Skills Needed
Ai Middleware, Agent Technology, Python, Typescript, Ml Concepts, Data Pipeline, Cloud Platforms, Containerization, Infrastructure As Code, Workflow Orchestration, Observability, Security, Collaboration, Mentoring, Genai, Microservices
Specialization
Candidates should have over 10 years of software engineering experience, with at least 3 years in ML or LLM systems. Proficiency in Python or TypeScript and practical knowledge of ML concepts are essential.
Experience Required
Minimum 10 year(s)
Logistiek Medewerker Techniek at REX Technical
2742 Waddinxveen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Magento developer at H1 Webdevelopment
3029 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Cashier at Pilot Company
Ocala, Florida, United States - Full Time
Skills Needed
Guest Service Skills, Sales Transactions, Teamwork, Inventory Management, Cash Register Operation, Cleanliness, Flexible Schedule
Specialization
Incredible guest service skills and the ability to maintain a guest-focused culture are required. Experience in a similar position and the ability to work a flexible schedule are preferred.
Cybersecurity Project Engineer at ZUYDERMARKT
Heerlen, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
E&I Engineer at Tecforce
9936 Farmsum, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Production Technician at Alcon
Mulgrave, NS, Canada - Full Time
Skills Needed
Documentation, Reporting, Hand Tools, Manual Dexterity, Soft Skills, Automation, Micro Optics, Excel
Specialization
Science or technology subjects
Qualification
Diploma
Warehouse Receiver at Andrew Sheret Limited
Port Coquitlam, BC V3C 5W9, Canada - Full Time
Skills Needed
Customer Service
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Housekeeping Medewerker | 5 tot 30 uur per week at Care Dienstengroep BV
1981 Velsen-Zuid, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Shipper/Receiver at Stilmas Americas
Burlington, ON L7N 3W9, Canada - Full Time
Skills Needed
Professional Manner, Vision Care, Disability Insurance, Iso, Shipping Systems, Sds, Dental Care, Word Processing, Fedex, Machinery, Basic, Life Insurance, Excel, Material Handling
Qualification
Graduate
Junior Bouwkosten Adviseur at evoke
Breda, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Warehouse Operative at CG Fixings Ltd
Newton Aycliffe, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate