OVERVIEW

We are seeking a dedicated and skilled Collection Agent to join our team. The ideal candidate will have experience in medical collections and a strong understanding of financial concepts. This role requires excellent phone etiquette, customer service skills, and the ability to negotiate effectively with clients regarding outstanding debts. The Collection Agent will play a crucial role in managing accounts receivable, ensuring timely payments, and maintaining positive relationships with customers.

EXPERIENCE

• Previous experience in medical billing or collections is highly desirable.
• Familiarity with financial software and accounting software is essential for effective account management.
• Strong understanding of financial concepts, including accounts payable, accounts receivable, and revenue cycle management.
• Proficient in math skills necessary for accurate calculations related to account analysis and reconciliation.
• Ability to work independently while also being a collaborative team player in a fast-paced environment. Join our team as a Collection Agent where your skills will directly contribute to our success in managing client accounts efficiently while providing exceptional service!
  Job Type: Full-time
  Pay: $22.55 - $27.16 per hour

Benefits:

• Work from home

Work Location: Remot

• Manage and collect outstanding debts from clients, primarily focusing on medical collections.
• Utilize financial software to track accounts payable and receivable, ensuring accurate account reconciliation.
• Conduct account analysis to identify delinquent accounts and develop strategies for collection.
• Communicate effectively with clients via phone, demonstrating strong phone etiquette and customer service skills.
• Negotiate payment plans with clients while adhering to company policies and regulations.
• Maintain knowledge of medical terminology, CPT coding, and ICD-10 to facilitate effective communication regarding medical bills.
• Assist in telemarketing efforts as needed to promote services and support collection activities.
• Apply accounting principles to manage debits & credits accurately throughout the revenue cycle management process.