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Capgemini Invent - Contact Center - Management Consultant at Capgemini Portugal
Chicago, Illinois, United States - Full Time
Skills Needed
Management Consulting, Customer Service, Contact Center Transformation, Service Operations, Strategic Thinking, Relationship Management, Team Leadership, Ai Integration, Automation, Change Leadership, Stakeholder Engagement, Performance Management, Technology Enablement, Communication Skills, Business Development, Thought Leadership
Specialization
Candidates should have 8+ years of experience in management consulting or enterprise service strategy roles, with deep expertise in customer service and contact center transformation. A bachelor's degree is required, and an MBA or equivalent graduate degree is preferred.
Experience Required
Minimum 10 year(s)
Install Helper at Service Experts LLC
, , - Full Time
Skills Needed
Hvac, Customer Service, Mechanical Aptitude, Time Management, Organizational Skills, Communication Skills, Safety Compliance, Installation, Duct Installation, Equipment Handling, Problem Solving, Teamwork, Attention To Detail, Physical Stamina, Technical Training, Epa Certification
Specialization
A high school diploma or GED is required, with 0 to 2 years of experience in HVAC preferred. Candidates must possess valid licensing or certification as required by local laws and have EPA and safety certifications.
Financial Planner at Rockefeller Capital Management
Walnut Creek, California, United States - Full Time
Skills Needed
Client Facing Skills, Interpersonal Skills, Organizational Skills, Client Service Skills, Detail Oriented, Workflow Management, Intellectual Curiosity, Microsoft Office, Excel, Powerpoint, Financial Planning, Wealth Planning, Risk Management, Estate Planning, Charitable Planning, Retirement Planning
Specialization
Candidates should have a bachelor's degree in finance or a related field and 1-3 years of wealth planning experience. A CFP designation or a desire to pursue it is preferred, along with experience in financial planning software.
Experience Required
Minimum 2 year(s)
Partnership Project Manager at WAKAM
Paris, Ile-de-France, France - Full Time
Skills Needed
Project Management, Account Management, Digital Transformation, Ai Adoption, Collaboration, Communication, Problem Solving, Stakeholder Management, Process Improvement, Data Analysis, Business Development, Relationship Building, Reporting, Agile Methodologies, Resilience, Adaptability
Specialization
Candidates should have 3 to 5 years of experience in project management within a digital environment, preferably in insurance or financial services. A Master's degree and fluency in English, Italian, and French are required.
Experience Required
Minimum 2 year(s)
Technical Project Manager at JFrog
Bengaluru, karnataka, India - Full Time
Skills Needed
Project Management, Leadership, Communication, Organizational Skills, Time Management, Technical Acumen, Analytical Skills, Problem Solving, Attention To Detail, Collaboration, Customer Engagement, Risk Management, Reporting, Sales Support, Devops Acceleration, Salesforce
Specialization
Candidates should have 5 to 7 years of relevant experience and possess strong leadership and communication skills. Technical acumen and the ability to manage multiple projects in a fast-paced environment are essential.
Experience Required
Minimum 5 year(s)
CTO & Cofounder at Talent Worx
Jaipur, Rajasthan, India - Full Time
Skills Needed
Technology Vision, Team Leadership, Innovation, Product Development, Stakeholder Engagement, Budget Management, Risk Management, Software Development, Data Management, Cloud Computing, Emerging Technologies, Agile Methodologies, Project Management, Strategic Thinking, Problem Solving, Analytical Skills, Communication Skills
Specialization
Candidates should have proven experience in a technology leadership role, with extensive knowledge in software development and emerging technologies. Strong leadership, strategic thinking, and communication skills are essential, along with a relevant degree.
Experience Required
Minimum 10 year(s)
Data Center Project Manager at Black & Veatch Family of Companies
Olathe, Kansas, United States - Full Time
Skills Needed
Project Management, Risk Management, Budget Management, Schedule Management, Quality Management, Client Management, Team Leadership, Engineering Coordination, Procurement Coordination, Construction Management, Startup Management, Contract Negotiation, Data Center Design, Business Development, Mentoring, Communication
Specialization
A bachelor's degree or equivalent experience is required, along with 5+ years of relevant experience in the data center industry. Skills in contract negotiation, team development, and data center design are preferred.
Experience Required
Minimum 5 year(s)
Toy Sorter at The Salvation Army USA Central Territory
Omaha, Nebraska, United States - Full Time
Skills Needed
Sorting, Inventory Management, Communication, Organization, Teamwork, Attention To Detail
Specialization
A high school diploma or GED is preferred, along with the ability to follow instructions and perform basic math. Candidates must be responsible, reliable, and able to lift up to 50 pounds.
Area Representative at Fellowship of Christian Athletes
College Park, Maryland, United States - Full Time
Skills Needed
Discipleship, Leadership, Recruiting, Training, Volunteer Development, Financial Management, Community Engagement, Spiritual Guidance, Event Planning, Team Building, Communication, Organizational Skills, Budgeting, Networking, Coaching, Prayer
Specialization
The position requires flexibility, self-motivation, and strong organizational skills to work effectively in a competitive collegiate sports environment. The representative will focus on helping college coaches and athletes grow in their relationship with Christ.
Experience Required
Minimum 2 year(s)
Customer Service Representative at Tax Relief Helpers
Los Angeles, California, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Attention To Detail, Professionalism, Adaptability, Coaching, Fast Paced Environment, Complaint Handling, Record Keeping, Bilingual, Teamwork, Client Satisfaction, Time Management, Sales Skills, Interpersonal Skills
Specialization
A high school diploma or equivalent is required, along with a driven and hardworking attitude. Previous call center experience and bilingual skills are preferred.
Customer Service Representative at U-Haul
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Equipment Inspection, Inventory Management, Rental Management, Propane Filling, Forklift Operation, Hitch Installation, Technology Use, Teamwork, Communication, Problem Solving, Safety Precautions, Physical Exertion, Continuous Education, Customer Assistance, Sales
Specialization
A valid driver's license and a high school diploma or equivalent are required. The role involves physical exertion and adherence to safety precautions.
Customer Service Representative at U-Haul
Moab, Utah, United States - Full Time
Skills Needed
Customer Service, Equipment Inspection, Inventory Management, Rental Management, Propane Filling, Hitch Installation, Forklift Operation, Technology Use, Teamwork, Communication, Problem Solving, Safety Precautions, Physical Exertion, Education, Customer Assistance, Sales
Specialization
A valid driver's license and a high school diploma or equivalent are required. The role involves physical exertion and adherence to safety precautions.
Shop Technician at Integrated 3D
Redmond, Oregon, United States - Full Time
Skills Needed
Machine Set Up, Operation, Maintenance, Post Processing, Additive Manufacturing, Metal Fabrication, Welding, Hand Tools, Attention To Detail, Problem Solving, Communication, Teamwork, Technical Knowledge, Precision Measuring Instruments, Compliance, Flexibility
Specialization
Candidates should be able to perform tasks independently and follow instructions accurately. They must also be able to lift parts weighing up to 50 pounds and wear personal protective gear as required.
Customer Service Representative at Carolina Health Centers, Inc.
Greenwood, South Carolina, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Hipaa Compliance, Communication, Computer Proficiency, Loss Prevention, Detail Orientation, Teamwork, Patient Interaction, Record Keeping, Stress Management, Time Management, Problem Solving, Professionalism, Confidentiality, Sales Transactions
Specialization
Candidates should have a high school diploma or GED and preferably experience as a retail cashier. Strong communication skills and the ability to maintain confidentiality are essential.
Customer Service Representative at Circle K
North Myrtle Beach, South Carolina, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. A motivation to advance in your career and a willingness to learn and have fun are essential.
Customer Service Representative at Circle K
Kannapolis, North Carolina, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. A motivation to advance in your career and a willingness to learn are also important.
Customer Service Representative at Circle K
Dublin, Ohio, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. Motivation to advance in your career and a willingness to learn are essential.
Customer Service Representative at Circle K
San Antonio, Texas, United States - Full Time
Skills Needed
Selling Products, Customer Care, Communication, Teamwork, Problem Solving, Quick Thinking
Specialization
Retail and customer service experience is preferred. A high school diploma or equivalent is also beneficial.
Customer Service Representative at Circle K
Meredith, New Hampshire, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. A motivation to advance in your career and a willingness to learn are essential.
Customer Service Representative at Circle K
Bartow, Florida, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. A motivation to advance in your career and a willingness to learn are essential.
Capgemini Invent - Contact Center - Management Consultant at Capgemini Portugal
Chicago, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Management Consulting, Customer Service, Contact Center Transformation, Service Operations, Strategic Thinking, Relationship Management, Team Leadership, AI Integration, Automation, Change Leadership, Stakeholder Engagement, Performance Management, Technology Enablement, Communication Skills, Business Development, Thought Leadership

Industry

IT Services and IT Consulting

Description
ROLE TITLE: Managing Consultant – Contact Center (NYC, ATL, CHI, SFO) About the Enterprise Transformation team At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Managing Consultant in the Enterprise Transformation team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage the full lifecycle of client engagements, from framing transformation strategies to overseeing successful delivery. This role requires a blend of strategic thinking, relationship management, team leadership, and subject matter depth in customer service and service operations. In this role you will play a key role in: · Serve as a trusted advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement transformation. · Lead multi-disciplinary teams to deliver high-impact transformation programs, ensuring alignment with client objectives, timelines, and success metrics. · Define and implement target state operating models, spanning channel strategy, interaction design, workforce transformation, performance management, and technology enablement. · Drive the development of routing and deflection strategies, integrating AI, automation, and self-service to optimize experience and efficiency. · Oversee the delivery of transformation initiatives from opportunity assessment through execution, including stakeholder engagement, change leadership, and capability development. · Manage project economics and delivery excellence while mentoring junior consultants and contributing to team growth. · Contribute to Capgemini Invent thought leadership, go-to-market development, and business development in the service transformation space. YOUR PROFILE We would love to see a candidate with: 8+ years of experience in management consulting, transformation delivery, or enterprise service strategy roles. · Deep expertise in customer service, contact center transformation, and/or service operations, with proven impact across strategic and executional dimensions. · Track record of leading complex programs with cross-functional teams and managing senior client relationships. · Strategic understanding of industry trends such as omnichannel engagement, AI-enabled service, workforce evolution, and digital customer experience. · Familiarity with leading platforms (e.g., Genesys, NICE, Amazon Connect, Salesforce, Verint) and how they support strategic transformation. · Excellent communication, leadership, and stakeholder management skills. · Bachelor’s degree required; MBA or equivalent graduate degree preferred. WHAT YOU’LL LOVE ABOUT WORKING HERE? Empowerment: At Capgemini Invent, we: · Lead the change and take initiative · Find the work-life balance that suites us · Craft or own path through learning and career development programs Energy: At Capgemini Invent, we: · Connect as a global community of 13,000+ colleagues worldwide · Celebrate our diverse perspectives and draw from strength from our differences · Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes Experiences: At Capgemini Invent, we: · Work internally and with clients to make a difference · Push boundaries to reimagine what’s possible · Work to build a more sustainable and inclusive future NEED TO KNOW Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Responsibilities
As a Managing Consultant, you will lead strategic initiatives to reshape customer service and contact center experiences. You will manage client engagements from strategy framing to successful delivery, ensuring alignment with client objectives and success metrics.
Capgemini Invent - Contact Center - Management Consultant at Capgemini Portugal
Chicago, Illinois, United States - Full Time
Skills Needed
Management Consulting, Customer Service, Contact Center Transformation, Service Operations, Strategic Thinking, Relationship Management, Team Leadership, Ai Integration, Automation, Change Leadership, Stakeholder Engagement, Performance Management, Technology Enablement, Communication Skills, Business Development, Thought Leadership
Specialization
Candidates should have 8+ years of experience in management consulting or enterprise service strategy roles, with deep expertise in customer service and contact center transformation. A bachelor's degree is required, and an MBA or equivalent graduate degree is preferred.
Experience Required
Minimum 10 year(s)
Install Helper at Service Experts LLC
, , - Full Time
Skills Needed
Hvac, Customer Service, Mechanical Aptitude, Time Management, Organizational Skills, Communication Skills, Safety Compliance, Installation, Duct Installation, Equipment Handling, Problem Solving, Teamwork, Attention To Detail, Physical Stamina, Technical Training, Epa Certification
Specialization
A high school diploma or GED is required, with 0 to 2 years of experience in HVAC preferred. Candidates must possess valid licensing or certification as required by local laws and have EPA and safety certifications.
Financial Planner at Rockefeller Capital Management
Walnut Creek, California, United States - Full Time
Skills Needed
Client Facing Skills, Interpersonal Skills, Organizational Skills, Client Service Skills, Detail Oriented, Workflow Management, Intellectual Curiosity, Microsoft Office, Excel, Powerpoint, Financial Planning, Wealth Planning, Risk Management, Estate Planning, Charitable Planning, Retirement Planning
Specialization
Candidates should have a bachelor's degree in finance or a related field and 1-3 years of wealth planning experience. A CFP designation or a desire to pursue it is preferred, along with experience in financial planning software.
Experience Required
Minimum 2 year(s)
Partnership Project Manager at WAKAM
Paris, Ile-de-France, France - Full Time
Skills Needed
Project Management, Account Management, Digital Transformation, Ai Adoption, Collaboration, Communication, Problem Solving, Stakeholder Management, Process Improvement, Data Analysis, Business Development, Relationship Building, Reporting, Agile Methodologies, Resilience, Adaptability
Specialization
Candidates should have 3 to 5 years of experience in project management within a digital environment, preferably in insurance or financial services. A Master's degree and fluency in English, Italian, and French are required.
Experience Required
Minimum 2 year(s)
Technical Project Manager at JFrog
Bengaluru, karnataka, India - Full Time
Skills Needed
Project Management, Leadership, Communication, Organizational Skills, Time Management, Technical Acumen, Analytical Skills, Problem Solving, Attention To Detail, Collaboration, Customer Engagement, Risk Management, Reporting, Sales Support, Devops Acceleration, Salesforce
Specialization
Candidates should have 5 to 7 years of relevant experience and possess strong leadership and communication skills. Technical acumen and the ability to manage multiple projects in a fast-paced environment are essential.
Experience Required
Minimum 5 year(s)
CTO & Cofounder at Talent Worx
Jaipur, Rajasthan, India - Full Time
Skills Needed
Technology Vision, Team Leadership, Innovation, Product Development, Stakeholder Engagement, Budget Management, Risk Management, Software Development, Data Management, Cloud Computing, Emerging Technologies, Agile Methodologies, Project Management, Strategic Thinking, Problem Solving, Analytical Skills, Communication Skills
Specialization
Candidates should have proven experience in a technology leadership role, with extensive knowledge in software development and emerging technologies. Strong leadership, strategic thinking, and communication skills are essential, along with a relevant degree.
Experience Required
Minimum 10 year(s)
Data Center Project Manager at Black & Veatch Family of Companies
Olathe, Kansas, United States - Full Time
Skills Needed
Project Management, Risk Management, Budget Management, Schedule Management, Quality Management, Client Management, Team Leadership, Engineering Coordination, Procurement Coordination, Construction Management, Startup Management, Contract Negotiation, Data Center Design, Business Development, Mentoring, Communication
Specialization
A bachelor's degree or equivalent experience is required, along with 5+ years of relevant experience in the data center industry. Skills in contract negotiation, team development, and data center design are preferred.
Experience Required
Minimum 5 year(s)
Toy Sorter at The Salvation Army USA Central Territory
Omaha, Nebraska, United States - Full Time
Skills Needed
Sorting, Inventory Management, Communication, Organization, Teamwork, Attention To Detail
Specialization
A high school diploma or GED is preferred, along with the ability to follow instructions and perform basic math. Candidates must be responsible, reliable, and able to lift up to 50 pounds.
Area Representative at Fellowship of Christian Athletes
College Park, Maryland, United States - Full Time
Skills Needed
Discipleship, Leadership, Recruiting, Training, Volunteer Development, Financial Management, Community Engagement, Spiritual Guidance, Event Planning, Team Building, Communication, Organizational Skills, Budgeting, Networking, Coaching, Prayer
Specialization
The position requires flexibility, self-motivation, and strong organizational skills to work effectively in a competitive collegiate sports environment. The representative will focus on helping college coaches and athletes grow in their relationship with Christ.
Experience Required
Minimum 2 year(s)
Customer Service Representative at Tax Relief Helpers
Los Angeles, California, United States - Full Time
Skills Needed
Customer Service, Communication, Problem Solving, Attention To Detail, Professionalism, Adaptability, Coaching, Fast Paced Environment, Complaint Handling, Record Keeping, Bilingual, Teamwork, Client Satisfaction, Time Management, Sales Skills, Interpersonal Skills
Specialization
A high school diploma or equivalent is required, along with a driven and hardworking attitude. Previous call center experience and bilingual skills are preferred.
Customer Service Representative at U-Haul
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Equipment Inspection, Inventory Management, Rental Management, Propane Filling, Forklift Operation, Hitch Installation, Technology Use, Teamwork, Communication, Problem Solving, Safety Precautions, Physical Exertion, Continuous Education, Customer Assistance, Sales
Specialization
A valid driver's license and a high school diploma or equivalent are required. The role involves physical exertion and adherence to safety precautions.
Customer Service Representative at U-Haul
Moab, Utah, United States - Full Time
Skills Needed
Customer Service, Equipment Inspection, Inventory Management, Rental Management, Propane Filling, Hitch Installation, Forklift Operation, Technology Use, Teamwork, Communication, Problem Solving, Safety Precautions, Physical Exertion, Education, Customer Assistance, Sales
Specialization
A valid driver's license and a high school diploma or equivalent are required. The role involves physical exertion and adherence to safety precautions.
Shop Technician at Integrated 3D
Redmond, Oregon, United States - Full Time
Skills Needed
Machine Set Up, Operation, Maintenance, Post Processing, Additive Manufacturing, Metal Fabrication, Welding, Hand Tools, Attention To Detail, Problem Solving, Communication, Teamwork, Technical Knowledge, Precision Measuring Instruments, Compliance, Flexibility
Specialization
Candidates should be able to perform tasks independently and follow instructions accurately. They must also be able to lift parts weighing up to 50 pounds and wear personal protective gear as required.
Customer Service Representative at Carolina Health Centers, Inc.
Greenwood, South Carolina, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Hipaa Compliance, Communication, Computer Proficiency, Loss Prevention, Detail Orientation, Teamwork, Patient Interaction, Record Keeping, Stress Management, Time Management, Problem Solving, Professionalism, Confidentiality, Sales Transactions
Specialization
Candidates should have a high school diploma or GED and preferably experience as a retail cashier. Strong communication skills and the ability to maintain confidentiality are essential.
Customer Service Representative at Circle K
North Myrtle Beach, South Carolina, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. A motivation to advance in your career and a willingness to learn and have fun are essential.
Customer Service Representative at Circle K
Kannapolis, North Carolina, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. A motivation to advance in your career and a willingness to learn are also important.
Customer Service Representative at Circle K
Dublin, Ohio, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. Motivation to advance in your career and a willingness to learn are essential.
Customer Service Representative at Circle K
San Antonio, Texas, United States - Full Time
Skills Needed
Selling Products, Customer Care, Communication, Teamwork, Problem Solving, Quick Thinking
Specialization
Retail and customer service experience is preferred. A high school diploma or equivalent is also beneficial.
Customer Service Representative at Circle K
Meredith, New Hampshire, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. A motivation to advance in your career and a willingness to learn are essential.
Customer Service Representative at Circle K
Bartow, Florida, United States - Full Time
Skills Needed
Customer Care, Communication, Teamwork, Problem Solving, Sales, Cashiering, Fast Paced Work, Friendly Conversation
Specialization
Retail and customer service experience is preferred, along with a high school diploma or equivalent. A motivation to advance in your career and a willingness to learn are essential.