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StS Tier 1 Support Associate Specialist with German at Merck Sharp & Dohme Corp. /Netherlands
Capital City of Prague, Prague, Czechia - Full Time
Skills Needed
German Language, Sap Ecc, Ariba, Servicenow, Customer Service, Problem Solving, Analytical Skills, Continuous Improvement Mindset, Interpersonal Skills, Organizational Skills, Communication Skills, Microsoft Office, Diligence, Results Driven, Initiative
Specialization
A bachelor's degree in accounting, finance, business administration, or a related field is preferred, along with business-level fluency in English and German. Experience with SAP ECC, Ariba, and case management tools like ServiceNow is beneficial.
Mine Engineer Intern at Peabody Energy, Inc. - United States
Wright, Wyoming, United States - Full Time
Skills Needed
Communication, Technical Skills, Presentation Skills, Analytical Skills, Problem Solving Skills, Initiative, Innovation, Organizational Skills, Decision Making Skills, Microsoft Office Proficiency
Specialization
Candidates must be pursuing a degree in Mining/Civil Engineering or a related area and be legally authorized to work in the US. Strong analytical, problem-solving, and communication skills are essential, along with proficiency in Microsoft Office products.
Substation Journeyman (Deer Valley Substation Maintenance) at APS
Phoenix, Arizona, United States - Full Time
Skills Needed
Journeyman Electrician, High Voltage Substation Duties, Commercial Driver's License, Switching Orders, Microsoft Word, Microsoft Excel, Microsoft Outlook, Work Safety
Specialization
Candidates must have a high school diploma or GED, complete a registered apprenticeship program, and possess a Class A CDL. Additionally, they should have at least one year of experience as a Journeyman Electrician.
Experience Required
Minimum 2 year(s)
Substation Journeyman (Four Corners Power Plant) at APS
Kirtland, New Mexico, United States - Full Time
Skills Needed
Journeyman Electrician, High Voltage Substation Duties, Switching Orders, Microsoft Word, Microsoft Excel, Microsoft Outlook, Communication, Teamwork, Work Safety, Aerial Equipment Operation, Commercial Driver's License, Registered Apprenticeship, Problem Solving, Self Motivation, Positive Attitude, Customer Satisfaction
Specialization
Candidates must have a high school diploma or GED, complete a registered apprenticeship program, and possess a Class A CDL. Preferred qualifications include considerable experience in high voltage substation duties and basic computer skills.
Experience Required
Minimum 2 year(s)
Chemical Packaging Operator 2 - 3rd shift at Millipore S.A.S.
Milwaukee, Wisconsin, United States - Full Time
Skills Needed
Chemical Packaging, Safety Equipment, Good Documentation Practices, Precision Equipment, Basic Math Skills, Communication Skills, Problem Solving Skills
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of experience weighing hazardous and non-hazardous chemicals. Preferred qualifications include basic math skills and experience with safety and semi-automated equipment.
Operational Quality Assurance Technician at Millipore S.A.S.
St. Louis, Missouri, United States - Full Time
Skills Needed
Quality Assurance, Compliance Standards, Regulatory Requirements, Communication Skills, Customer Service Skills, Computer Skills, Safety Regulations, Team Collaboration
Specialization
A High School Diploma or GED with 1+ years of experience in a life science or physical science role is required. Preferred qualifications include experience with safety and quality regulations and good computer skills.
Customer Service Representative at Albertsons Companies
South Portland, Maine, United States - Full Time
Skills Needed
Customer Focused, Leadership, Communication, Supervisory Experience, Pos Systems, Team Management, Training Staff, Customer Service, Problem Solving, Time Management, Attention To Detail, Motivation, Community Engagement, Adaptability, Positive Attitude, Multitasking
Specialization
Candidates should have supervisory experience in retail and strong leadership and communication skills. Proficiency with POS systems is also required.
Experience Required
Minimum 2 year(s)
In-Store Shopper- Southeast Talent Hub at Albertsons Companies
Chandler, Arizona, United States - Full Time
Skills Needed
Pride In Work, Team Based Environment, Customer Service, Flexibility, Community Engagement, Eagerness To Learn
Specialization
You should take pride in your work and enjoy a fast-paced, team-oriented environment. A willingness to learn and help customers is essential.
Stagiaire acces au marche f/h at Merck Serono SA
Lyon, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Rigor, Autonomy, Organization, Initiative, Analytical Skills, Synthesis, Writing Skills, Communication Skills, English Proficiency, Pharmaceutical Industry Experience, Market Access Knowledge, Health Economics Knowledge
Specialization
Candidates should possess rigor, autonomy, and strong analytical skills, along with good communication abilities. Previous experience in the pharmaceutical industry related to market access or health economics is a plus.
Wsparcie Pracy Sklepu Biedronka | Kokawa Wsparcie Pracy Sklepu Biedronk at Jerónimo Martins
Kinokawa, Wakayama Prefecture, Japan - Full Time
Skills Needed
Customer Service, Teamwork, Physical Work, Engagement
Specialization
Candidates must be at least 18 years old and enjoy working with people in a team environment. A readiness for physical work and a collaborative attitude are also essential.
Senior ITSM Consultant (Governence ) at Alnafitha IT
, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
It Governance, Process Management, It Service Management, Itil, Cobit, Iso Standards, Data Analysis, Reporting, Stakeholder Management, Dashboard Development, Sql, Power Bi, Servicenow, Automation, Policy Development, Kpi Tracking
Specialization
Candidates should have a bachelor's degree in Information Technology or Computer Science, along with relevant certifications such as ITIL or COBIT. A minimum of 7-10 years of experience in IT governance and process management is required.
Experience Required
Minimum 10 year(s)
Christmas Customer Assistant - Fashion Home & Beauty - Vangarde Monks Cross at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Adaptability, Product Knowledge, Sales Target Monitoring, Engagement, Inclusivity, Flexibility, Responsibility, Efficiency, Hard Work, Remarkable Service, Feedback Reception
Specialization
Candidates should have high levels of customer service and be committed to delivering excellent work with attention to detail. Flexibility and adaptability to changing situations are crucial for this role.
Christmas Customer Assistant - Fashion, Home & Beauty - Vangarde Monks Cros at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback, Workload Management, Communication, Adaptability, Relationship Building, Digital Capability
Specialization
Candidates should be committed to delivering excellent work with great attention to detail and be open to feedback. Strong communication skills and adaptability to changing situations are essential.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Flexibility, Communication Skills, Attention To Detail, Adaptability, Product Knowledge, Relationship Building
Specialization
Candidates should be committed to excellent customer service and open to feedback. They must also be adaptable and capable of managing their workload efficiently.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback Reception, Workload Management, Communication Skills, Adaptability, Relationship Building, Digital Capability
Specialization
Candidates should be digitally confident and adaptable to changing retail demands. Teamwork and a commitment to creating an inclusive environment are essential.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Flexibility, Attention To Detail, Communication Skills, Adaptability, Product Knowledge, Relationship Building
Specialization
Candidates should have high levels of customer service and be committed to delivering excellent work. They should also be adaptable and open to feedback.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Flexibility, Communication Skills, Attention To Detail, Adaptability, Product Knowledge, Relationship Building
Specialization
Candidates should be passionate about M&S Food products and ready to work flexibly across various areas of the store. Strong communication skills and a commitment to customer service are essential.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Adaptability, Communication Skills, Attention To Detail, Product Knowledge, Relationship Building
Specialization
Candidates should be committed to delivering excellent work with great attention to detail and be open to feedback. Strong communication skills and the ability to adapt to changing situations are essential.
Christmas Customer Assistant - Fashion, Home & Beauty - Vangarde Monks Cros at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Adaptability, Product Knowledge, Sales Target Monitoring, Engagement, Flexibility
Specialization
Candidates should be committed to delivering excellent work with attention to detail and be open to feedback. Strong communication skills and the ability to adapt to changing situations are essential.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Flexibility, Communication Skills, Attention To Detail, Product Knowledge, Adaptability, Relationship Building
Specialization
Candidates should be committed to high levels of customer service and be adaptable to changing situations. Strong communication skills and a good level of digital capability are essential.
StS Tier 1 Support Associate Specialist with German at Merck Sharp & Dohme Corp. /Netherlands
Capital City of Prague, Prague, Czechia -
Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

German Language, SAP ECC, Ariba, ServiceNow, Customer Service, Problem Solving, Analytical Skills, Continuous Improvement Mindset, Interpersonal Skills, Organizational Skills, Communication Skills, Microsoft Office, Diligence, Results Driven, Initiative

Industry

Pharmaceutical Manufacturing

Description
Job Description Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization ensures that employee purchase orders, supplier invoices, and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery. Reporting to the STS Service and Relationship Delivery (SRD) Support Manager, the STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers. The role involves actively managing cases and responding to customers via phone. The position is part of a team of STS SRD Tier 1 Specialists located our Business Services Centers (BSC) in the Czech Republic, Costa Rica, and Malaysia. The team will deliver and execute STS SRD Tier 1 processes by applying the "Follow the Sun Model" wherever possible. The STS SRD Tier 1 activities will be performed in accordance with compliance requirements, Service Level Agreements (SLAs) and our global process design. The primary objective of the team is to ensure that all cases and issues raised to the STS Support Tier 1 team are addressed correctly, completely and in a timely manner. The team will focus heavily on first-time resolution of cases and eliminating handoffs. The team should ensure issues are resolved at the root cause to avoid recurring cases and provide the highest levels of customer service to ensure a positive customer service. Position Responsibilities. Primary responsibilities for this position include, but are not limited to: Being part of a team of STS professionals executing STS SRD Tier 1 processes globally, applying the “Follow the Sun Model’’ (wherever there is no language dependency). Ensuring tickets are taken care of with utmost quality and in a timely manner (based on the defined SLAs) Providing first-in-class customer support through the case management tool (ServiceNow) and telephony system Understanding their role in the end-to-end design Delivering high-quality service to employees and suppliers to increase customer satisfaction Collaborating effectively with SRD Tier 2 analysts as well as all other STS subgroups to ensure a globally consistent approach Adhering to the global process design, policies, and compliance requirements Raising opportunities and pain points to help inform strategy for continuous improvement opportunities Identifying common trends and themes in the support group to identify long-term solutions and reduce the number of cases created Working closely with SRD Tier 2 and the Global Governance team on frequent flyers and other areas of opportunity Driving adoption and effective use of the ServiceNow platform for documenting and tracking service requests and issues Using available ServiceNow dashboards to drive productivity as well as consistency Supporting other team members by providing cover when required Requirements: Education: Bachelor’s degree in accounting, finance, business administration, or related field preferred; 1 year of relevant experience in General Accounting/Finance Shared Services, customer service, or Source-to-Settle preferred but not mandatory. Language: Business-level fluency in English required (oral and written); Additional language is required - German Technical systems: Experience with SAP ECC and Ariba desired. Productivity tools: Proficiency in Microsoft Office applications (Excel, Word, PowerPoint at minimum) required. Case management & service tools: Experience with case management tools such as ServiceNow is beneficial. Core skills & mindset: Strong diligence, problem-solving, analytical skills, continuous improvement mindset, customer-focused and results-driven with a sense of urgency and initiative. Interpersonal & organizational abilities: Excellent communication and interpersonal skills across cultures, organizational skills, ability to work independently and in teams (sharing knowledge and feedback), high integrity and engaging disposition. What we offer: Exciting work in a great team, global projects, international environment Opportunity to learn and grow professionally within the company globally Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases) Pension and health insurance contributions Internal reward system plus referral program 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card Vodafone, Raiffeisen Bank, Foodora, discount programs Competitive salary, incentive pay, and many more We are actively seeking candidates who speak additional languages; please visit our website to view current multilingual openings and apply for roles that match your language skills. Required Skills: Ariba, Financial Operations, German Language, SAP Services, ServiceNow Platform Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 10/19/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R369047

How To Apply:

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Responsibilities
The STS Tier 1 Associate Specialist supports STS related queries for internal and external customers, managing cases and responding via phone. The role focuses on delivering high-quality service and ensuring timely resolution of issues while adhering to compliance requirements and SLAs.
StS Tier 1 Support Associate Specialist with German at Merck Sharp & Dohme Corp. /Netherlands
Capital City of Prague, Prague, Czechia - Full Time
Skills Needed
German Language, Sap Ecc, Ariba, Servicenow, Customer Service, Problem Solving, Analytical Skills, Continuous Improvement Mindset, Interpersonal Skills, Organizational Skills, Communication Skills, Microsoft Office, Diligence, Results Driven, Initiative
Specialization
A bachelor's degree in accounting, finance, business administration, or a related field is preferred, along with business-level fluency in English and German. Experience with SAP ECC, Ariba, and case management tools like ServiceNow is beneficial.
Mine Engineer Intern at Peabody Energy, Inc. - United States
Wright, Wyoming, United States - Full Time
Skills Needed
Communication, Technical Skills, Presentation Skills, Analytical Skills, Problem Solving Skills, Initiative, Innovation, Organizational Skills, Decision Making Skills, Microsoft Office Proficiency
Specialization
Candidates must be pursuing a degree in Mining/Civil Engineering or a related area and be legally authorized to work in the US. Strong analytical, problem-solving, and communication skills are essential, along with proficiency in Microsoft Office products.
Substation Journeyman (Deer Valley Substation Maintenance) at APS
Phoenix, Arizona, United States - Full Time
Skills Needed
Journeyman Electrician, High Voltage Substation Duties, Commercial Driver's License, Switching Orders, Microsoft Word, Microsoft Excel, Microsoft Outlook, Work Safety
Specialization
Candidates must have a high school diploma or GED, complete a registered apprenticeship program, and possess a Class A CDL. Additionally, they should have at least one year of experience as a Journeyman Electrician.
Experience Required
Minimum 2 year(s)
Substation Journeyman (Four Corners Power Plant) at APS
Kirtland, New Mexico, United States - Full Time
Skills Needed
Journeyman Electrician, High Voltage Substation Duties, Switching Orders, Microsoft Word, Microsoft Excel, Microsoft Outlook, Communication, Teamwork, Work Safety, Aerial Equipment Operation, Commercial Driver's License, Registered Apprenticeship, Problem Solving, Self Motivation, Positive Attitude, Customer Satisfaction
Specialization
Candidates must have a high school diploma or GED, complete a registered apprenticeship program, and possess a Class A CDL. Preferred qualifications include considerable experience in high voltage substation duties and basic computer skills.
Experience Required
Minimum 2 year(s)
Chemical Packaging Operator 2 - 3rd shift at Millipore S.A.S.
Milwaukee, Wisconsin, United States - Full Time
Skills Needed
Chemical Packaging, Safety Equipment, Good Documentation Practices, Precision Equipment, Basic Math Skills, Communication Skills, Problem Solving Skills
Specialization
Candidates must have a High School Diploma or GED and at least 6 months of experience weighing hazardous and non-hazardous chemicals. Preferred qualifications include basic math skills and experience with safety and semi-automated equipment.
Operational Quality Assurance Technician at Millipore S.A.S.
St. Louis, Missouri, United States - Full Time
Skills Needed
Quality Assurance, Compliance Standards, Regulatory Requirements, Communication Skills, Customer Service Skills, Computer Skills, Safety Regulations, Team Collaboration
Specialization
A High School Diploma or GED with 1+ years of experience in a life science or physical science role is required. Preferred qualifications include experience with safety and quality regulations and good computer skills.
Customer Service Representative at Albertsons Companies
South Portland, Maine, United States - Full Time
Skills Needed
Customer Focused, Leadership, Communication, Supervisory Experience, Pos Systems, Team Management, Training Staff, Customer Service, Problem Solving, Time Management, Attention To Detail, Motivation, Community Engagement, Adaptability, Positive Attitude, Multitasking
Specialization
Candidates should have supervisory experience in retail and strong leadership and communication skills. Proficiency with POS systems is also required.
Experience Required
Minimum 2 year(s)
In-Store Shopper- Southeast Talent Hub at Albertsons Companies
Chandler, Arizona, United States - Full Time
Skills Needed
Pride In Work, Team Based Environment, Customer Service, Flexibility, Community Engagement, Eagerness To Learn
Specialization
You should take pride in your work and enjoy a fast-paced, team-oriented environment. A willingness to learn and help customers is essential.
Stagiaire acces au marche f/h at Merck Serono SA
Lyon, Auvergne-Rhône-Alpes, France - Full Time
Skills Needed
Rigor, Autonomy, Organization, Initiative, Analytical Skills, Synthesis, Writing Skills, Communication Skills, English Proficiency, Pharmaceutical Industry Experience, Market Access Knowledge, Health Economics Knowledge
Specialization
Candidates should possess rigor, autonomy, and strong analytical skills, along with good communication abilities. Previous experience in the pharmaceutical industry related to market access or health economics is a plus.
Wsparcie Pracy Sklepu Biedronka | Kokawa Wsparcie Pracy Sklepu Biedronk at Jerónimo Martins
Kinokawa, Wakayama Prefecture, Japan - Full Time
Skills Needed
Customer Service, Teamwork, Physical Work, Engagement
Specialization
Candidates must be at least 18 years old and enjoy working with people in a team environment. A readiness for physical work and a collaborative attitude are also essential.
Senior ITSM Consultant (Governence ) at Alnafitha IT
, Riyadh Region, Saudi Arabia - Full Time
Skills Needed
It Governance, Process Management, It Service Management, Itil, Cobit, Iso Standards, Data Analysis, Reporting, Stakeholder Management, Dashboard Development, Sql, Power Bi, Servicenow, Automation, Policy Development, Kpi Tracking
Specialization
Candidates should have a bachelor's degree in Information Technology or Computer Science, along with relevant certifications such as ITIL or COBIT. A minimum of 7-10 years of experience in IT governance and process management is required.
Experience Required
Minimum 10 year(s)
Christmas Customer Assistant - Fashion Home & Beauty - Vangarde Monks Cross at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Adaptability, Product Knowledge, Sales Target Monitoring, Engagement, Inclusivity, Flexibility, Responsibility, Efficiency, Hard Work, Remarkable Service, Feedback Reception
Specialization
Candidates should have high levels of customer service and be committed to delivering excellent work with attention to detail. Flexibility and adaptability to changing situations are crucial for this role.
Christmas Customer Assistant - Fashion, Home & Beauty - Vangarde Monks Cros at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback, Workload Management, Communication, Adaptability, Relationship Building, Digital Capability
Specialization
Candidates should be committed to delivering excellent work with great attention to detail and be open to feedback. Strong communication skills and adaptability to changing situations are essential.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Flexibility, Communication Skills, Attention To Detail, Adaptability, Product Knowledge, Relationship Building
Specialization
Candidates should be committed to excellent customer service and open to feedback. They must also be adaptable and capable of managing their workload efficiently.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Feedback Reception, Workload Management, Communication Skills, Adaptability, Relationship Building, Digital Capability
Specialization
Candidates should be digitally confident and adaptable to changing retail demands. Teamwork and a commitment to creating an inclusive environment are essential.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Flexibility, Attention To Detail, Communication Skills, Adaptability, Product Knowledge, Relationship Building
Specialization
Candidates should have high levels of customer service and be committed to delivering excellent work. They should also be adaptable and open to feedback.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Flexibility, Communication Skills, Attention To Detail, Adaptability, Product Knowledge, Relationship Building
Specialization
Candidates should be passionate about M&S Food products and ready to work flexibly across various areas of the store. Strong communication skills and a commitment to customer service are essential.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Adaptability, Communication Skills, Attention To Detail, Product Knowledge, Relationship Building
Specialization
Candidates should be committed to delivering excellent work with great attention to detail and be open to feedback. Strong communication skills and the ability to adapt to changing situations are essential.
Christmas Customer Assistant - Fashion, Home & Beauty - Vangarde Monks Cros at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Attention To Detail, Communication, Team Player, Digital Capability, Adaptability, Product Knowledge, Sales Target Monitoring, Engagement, Flexibility
Specialization
Candidates should be committed to delivering excellent work with attention to detail and be open to feedback. Strong communication skills and the ability to adapt to changing situations are essential.
Christmas Customer Assistant - Food - Liverpool One at MS
, , United Kingdom - Full Time
Skills Needed
Customer Service, Team Player, Digital Confidence, Flexibility, Communication Skills, Attention To Detail, Product Knowledge, Adaptability, Relationship Building
Specialization
Candidates should be committed to high levels of customer service and be adaptable to changing situations. Strong communication skills and a good level of digital capability are essential.