Company Description
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way. That’s why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle, and move what the world needs.
Job Description
Job Position : Business Development Representative (BDR)
Address : Burlington, Ontario, L7L 6A4

REQUIRED EXPERIENCE:

• One(1)+ year/s of business development or sales experience preferred.
• Experience with CRM tools is a plus.
• Must have excellent written and verbal communication skills and PC skills.

OTHER EXPERIENCE:

• Must be coachable with a willingness to learn. Must have a desire to be successful and grow in a world class organization with a commitment to excellence, superior relationship building and collaborative capabilities. Must be willing to develop Konecranes sales ethics and values.
• Proficiency in French is a plus.

EDUCATION:

• Bachelor’s degree in Business or other related studies required. I have read and reviewed the above and understand this position’s responsibilities.
  Additional Information

Konecranes, a world leading group of Lifting Businesses™, is looking for ambitious, confident, and motivated individuals for our Business Development Team. As an important point of contact with our current customers, our Business Review Specialists (BRS) execute a critical part of our customer consultation process, the Business Review. The BRS will perform an in-depth review of the service relationship looking at progress, feedback and documented value. Upon completion of the Business Review, the BRS will focus on renewing the customer’s current service agreement with Konecranes. BRS’ will evaluate crane usage from remote monitoring statistics, operating environment, duty classification, manufacturer’s recommendations, and local regulations while discussing recommendations and planning jointly with the customer. BRS’ play a key role in our business success strategy. BRS’ will focus on delivering a world class customer service experience, being fully committed to retaining our customers, and ensuring they have the necessary information to make the right decisions for their unique needs. Our Canadian BRS Team will be key component of the pipeline and revenue growth for Konecranes.

• A BRS supports our local service branches by renewing service agreements.
• Conducts Business Reviews online using our customer portal.
• Proposes appropriate service agreement to meet usage, operating environment, duty classification, manufacturer’s recommendations, and local regulations and secures retention of customer.
• Collaborates with local branch to ensure a successful customer experience and proper delivery of the service agreement.
• Delivers all pertinent customer intelligence from the renewal process to the local service branch.
• Maintains daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process.
• Works closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency.

Qualifications