PROCESS IMPROVEMENT ANALYST

*Local to Rocky Mount, NC only please
*This is a hybrid position with 3 days/week onsite

DESCRIPTION:

• The client is embarking on a strategic initiative to streamline and modernize its core business processes.
• We are seeking a Process Improvement Analyst to partner closely with leadership, frontline staff, and IT teams to analyze current workflows identify pain points and design more efficient user-friendly and sustainable ways of delivering the clients services.
• This role is highly collaborative and consultative requiring strong business process analysis skills stakeholder engagement and the ability to recommend actionable solutions that improve both customer and employee experiences.

REQUIRED SKILLS/KNOWLEDGE/EXPERIENCE:

• Business process improvement, process engineering, or operational excellence roles, Required 5 Years
• Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows., Desired 5 Years
• Strong knowledge of Lean, Six Sigma, or other process optimization methodologies., Required 5 Years
• Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives., Required 5 Years
• Strong problem-solving mindset with the ability to propose practical, people-centered solutions., Required 5 Years
• Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus., Desired 3 Years
• Excellent communication and interpersonal skills., Desired 3 Years
• Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building., Desired 3 Years
• Comfortable managing ambiguity and driving clarity from complex situations., Desired 3 Years
• Lean Six Sigma Green Belt or higher certification, Desired
• Bachelor’s degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience)., Required
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Current State Analysis:

• Conduct interviews workshops and on-site observations with staff and leadership to understand how processes currently operate
• Document end-to-end workflows systems handoffs and dependencies
• Identify gaps bottlenecks and redundant steps impacting efficiency and service quality

Process Redesign:

• Develop future-state process maps incorporating best practices and lean methodologies
• Recommend process changes technology enhancements and organizational adjustments to reduce complexity and improve user satisfaction
• Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades

Change Management:

• Facilitate stakeholder buy-in for new processes through presentations workshops and clear documentation
• Support leadership in implementing pilot programs or phased rollouts of redesigned processes
• Track measurable improvements post-implementation and Continuous Improvement Establish KPIs to monitor process performance
• Provide ongoing recommendations for refinement and long-term sustainability.