WHAT DO I NEED?

Our ideal candidate is a confident communicator and can navigate numerous systems to support our customers. We are keen to connect with customer service super stars, who are looking to start their career in Banking and grow with us. More specifically, we are looking for:

• 5 years of customer service experience
• Strong customer focus and ability to delight customers
• Ability to effectively coach people at all levels of the organisation
• Ability to manage performance independently and deliver results as part of a team
• WBC skill and strong policy and procedure knowledge of virtual banking business is desirable
• Happy to commute and work onsite at our Bedford Park office

Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need. We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals.

As an Indigenous Call Centre Support, you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion.

• Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
• Provide banking solutions to our existing bank clients and new direct clients.
• You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
• Manage relationships with referral partners and stakeholders across the business.
• Comply and remain up to date with industry compliance, policy and legislative standards.