Technical Escalations Manager at EVERLAB

Washington, District of Columbia, United States - Full Time

Skills Needed
Technical Support, Escalation Management, Incident Response, Troubleshooting, Zendesk, Salesforce, Ediscovery, Customer Success, Root Cause Analysis, Apis, Cloud Based Environments, Sql, Automation Tools, Communication Skills, Process Improvement, Knowledge Management

Specialization
Candidates should have 8+ years of experience in Technical Support or Escalation Management within a SaaS or eDiscovery environment. Strong troubleshooting skills and experience with support ticketing platforms are essential.

Experience Required
Minimum 10 year(s)

Sr Machine Learning Engineer at PayPal

Bengaluru, karnataka, India - Full Time

Skills Needed
Machine Learning, Data Analysis, Model Deployment, Tensorflow, Pytorch, Scikit Learn, Cloud Platforms, Aws, Azure, Gcp, Data Processing

Specialization
Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. Experience with ML frameworks like TensorFlow, PyTorch, or scikit-learn is required.

Experience Required
Minimum 5 year(s)

Sales Associate (Seasonal) at J.Crew

Marstons Mills, Massachusetts, United States - Full Time

Skills Needed
Customer Service, Sales, Teamwork, Flexibility, Problem Solving, Fashion Trends, Collaboration, Inclusivity

Specialization
Candidates must be at least 18 years old and should have a passion for the brand and customers. Flexibility in scheduling, including nights, weekends, and holidays, is required.

Field Marketer at Great Day Improvements

Burnsville, Minnesota, United States - Full Time

Skills Needed
Field Marketing, Lead Generation, Customer Engagement, Sales, Communication, Training, Mentoring, Professionalism, Problem Solving, Teamwork, Customer Service, Time Management, Script Memorization, Objection Handling, Transportation, Reliability

Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license with a clean driving record. Previous field marketing experience is a plus, and candidates should be able to lift up to 50 pounds.

Speech Language Pathologist- Part Time/PRN, After School Hours at Tender Touch Therapy, LLC

Oak Creek, Wisconsin, United States - Full Time

Skills Needed
Speech Language Pathology, Clinical Competence, Wisconsin State Licensure, Creative Approaches, Fast Paced Environment, Productivity Targets, Child Therapy, Communication Skills

Specialization
Candidates must have a Certificate of Clinical Competence in Speech-Language Pathology and Wisconsin State Licensure. Clinical Fellows are welcome to apply and should thrive in a fast-paced environment.

Senior Advanced AI Engineer (Remote - Latam) at Jobgether

, , Argentina - Full Time

Skills Needed
Python Software Engineering, Async Programming, Fastapi, Microservices, Distributed Systems, Ai Solutions, Generative Ai, Cloud Environments, Llm Frameworks, Prompt Engineering, Rag, Multi Agent Systems, Ai Security, Docker, Kubernetes, Ci/Cd Pipelines

Specialization
Bachelor's degree in Computer Science, Engineering, or related field is required. Candidates should have 6+ years of experience in Python and 4+ years in scalable microservices and distributed systems.

Experience Required
Minimum 5 year(s)

KYC Operations Team Lead - Total Service at Wise

Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time

Skills Needed
Kyc, Aml, Risk Assessment, Team Leadership, People Management, Operational Management, Performance Management, Quality Assurance, Communication, Coaching, Process Improvement, Stakeholder Management, Analytical Skills, Customer Focus, Time Management, Problem Solving

Specialization
Candidates should have a minimum of 2+ years of experience in Operations, preferably in CDD/EDD/AML or Risk Assessment. Strong communication skills and the ability to manage and develop a team are essential, along with a good understanding of the regulatory framework surrounding KYC/AML.

Experience Required
Minimum 2 year(s)

Sales Representative at Great Day Improvements

Burnsville, Minnesota, United States - Full Time

Skills Needed
Sales, Communication, Negotiation, Customer Service, Presentation Skills, Self Starter, Teamwork, Closing Skills, High Ticket Sales, B2c Sales, Home Remodeling Sales, Outside Sales, Results Oriented, Money Motivated, Reliability, Transportation

Specialization
Looking for motivated closers with strong sales instincts and reliable transportation. A minimum of one year of sales experience is preferred, but training is available for the right candidate.

Systems Engineer III at KSA Integration

, Virginia, United States - Full Time

Skills Needed
Data Analytics, Veterans Support, Business Process Improvement, Problem Solving, Communication, Interpersonal Skills, Organizational Skills, Time Management, Analytical Skills, Leadership, Teamwork, Technical Reviews, Systems Engineering, Troubleshooting, Root Cause Analysis, Experimental Design

Specialization
A Bachelor’s Degree in Engineering and a minimum of 10 years of related experience are required. Combat system experience and proficiency in Microsoft Office Suite are also necessary.

Experience Required
Minimum 10 year(s)

On-Call Residence Program Specialist at ADAPT Community Network

New York, New York, United States - Full Time

Skills Needed
Communication Skills, Interpersonal Skills, Problem Analysis, Crisis Intervention, Behavior Management, Personal Care, Meal Preparation, Housekeeping, Transportation Assistance, Report Writing, Team Collaboration, Safety Awareness, Skill Building, Training, Support Services, Confidentiality

Specialization
Candidates must have a High School Diploma or GED and possess good communication and interpersonal skills. Six months of related experience is preferred but not required.

Machine Operator - Nights 7pm-7am at Tangent Technologies, LLC

Montgomery, Illinois, United States - Full Time

Skills Needed
Extrusion, Quality Control, Attention To Detail, Critical Thinking, Mathematics, Colorblindness Test, Tape Measure, Steel Toed Boots, Heat Resistance

Specialization
A high school diploma or GED is required along with at least three years of continuous employment in a manufacturing environment. Candidates must also be able to pass a colorblindness test and work in extreme heat conditions.

Experience Required
Minimum 2 year(s)

CNC Machine Operator - Swing Shift at SendCutSend Inc

Arlington, Texas, United States - Full Time

Skills Needed
Cnc Operation, Mechanical Aptitude, Attention To Detail, Quality Checks, Hand Tools, Power Tools, Inspection Equipment, Collaboration, Adaptability, Fast Paced Environment, Forklift Experience

Specialization
Candidates should have a strong mechanical mindset and be willing to be cross-trained across multiple processes. A high attention to detail and the ability to lift up to 50 lbs are essential for this role.

RN Registered Nurse Behavioral Health Geriatric Unit at AdventHealth Greater Orlando

Bolingbrook, Illinois, United States - Full Time

Skills Needed
Nursing Care, Patient Assessment, Care Plans, Medication Administration, Patient Education, Supervision, Therapeutic Measures, Communication, Team Collaboration, Behavioral Health, Geriatric Care, Safety Precautions, Code Situations, Documentation, Training, Evaluation

Specialization
Bachelor's degree is preferred, with RN experience in behavioral health geriatric population being advantageous. Candidates must possess basic computer skills and be fluent in English.

Experience Required
Minimum 2 year(s)

Soft Count Clerk at Native Lights Casino

Newkirk, Oklahoma, United States - Full Time

Skills Needed
Math Skills, Good Judgment, Professional Attitude, Communication, Teamwork, Attention To Detail, Compliance, Equipment Maintenance

Specialization
A high school diploma or equivalent is required, along with good math skills and the ability to operate a 10 key. Previous experience in soft count is preferred.

Machine Operator at Land O'Lakes

Carlisle, Pennsylvania, United States - Full Time

Skills Needed
Manufacturing Experience, Basic Computer Skills, Math Skills, English Comprehension, Problem Solving, Collaboration, Communication, Respectfulness

Specialization
Candidates must be 18 years or older with at least 6 months of manufacturing experience. Basic computer and math skills are required, along with the ability to follow instructions in English and a willingness to learn.

Pediatric Speech-Language Pathologist - SLP at Leaps & Bounds Pediatric Therapy Inc

Norco, California, United States - Full Time

Skills Needed
Speech Language Pathologist License, Pediatric Experience, Assessment Skills, Treatment Planning, Patient Care, Documentation, Infection Control, Team Collaboration, Communication Skills, Flexibility, Professional Development, Iep Participation, Therapeutic Strategies, Confidentiality, Patient Advocacy, Family Centered Care

Specialization
Candidates must possess a valid Speech Language Pathologist license and have pediatric experience as a plus. Additional requirements include a Clear Livescan, TB Test, CPR Healthcare Provider Card, and the ability to work in a fast-paced environment.

Cinnamon Park, Longmont-FT QMAP 7am to 3pm Tue-Sat at SENIOR HOUSING OPTIONS INC.

Longmont, Colorado, United States - Full Time

Skills Needed
Personal Care, Medication Assistance, Caregiving, Housekeeping, Laundry Services, Meal Service

Specialization
Candidates should have caregiving experience, with QMAP certification preferred. The position requires full-time availability, working five days a week.

Allied and Dental Recruiting Consultant (Remote) at M3USA

Dallas, Texas, United States - Full Time

Skills Needed
Recruitment, Client Relationships, Business Development, Presentation Skills, Communication Skills, Problem Solving, Marketing Strategies, Negotiation, Team Collaboration, Account Management, Healthcare Providers, C Suite Engagement, Strategic Planning, Candidate Screening, Consultation, Sales

Specialization
A bachelor's degree is required, with 2-3 years of recruitment experience, particularly in healthcare. Proven ability to work with C-suite and HR departments is essential.

Experience Required
Minimum 2 year(s)

Grounds/Janitorial at TM ASSOCIATES MANAGEMENT INC

Prince Frederick, Maryland, United States - Full Time

Skills Needed
Housekeeping, Cleaning, Landscaping, Communication, Maintenance, Teamwork, Reliability, Attention To Detail

Specialization
Candidates must be able to lift at least 50 pounds and communicate effectively in English. A reliable vehicle for errands is also required.

IT Systems Administrator at North40 Outfitters

Great Falls, Montana, United States - Full Time

Skills Needed
Network Administration, Server Administration, Phone Infrastructure, Microsoft Certifications, Azure Certifications, Aws Certifications, Vmware Certifications, Network Certifications, Itil Certifications, Active Directory, Microsoft 365 Administration, Network Troubleshooting, Scripting, Virtual Environments, Voip Knowledge, Customer Service

Specialization
Candidates should have a Bachelor's degree in a computer-related field or five plus years of related IT experience. Specialized expertise in maintaining established standards of quality and accuracy is essential.

Experience Required
Minimum 5 year(s)

Technical Escalations Manager at EVERLAB

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

67.79

Posted On

18 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Escalation Management, Incident Response, Troubleshooting, Zendesk, Salesforce, eDiscovery, Customer Success, Root Cause Analysis, APIs, Cloud-Based Environments, SQL, Automation Tools, Communication Skills, Process Improvement, Knowledge Management

Industry

Software Development

Description

As a Technical Escalations Manager, you will be the key escalation point for complex technical issues, ensuring seamless resolution for high-priority customer tickets. You will act as a bridge between frontline support, customer success, and product teams, advocating for customer needs while driving continuous improvements in support efficiency and product functionality. Your technical expertise, analytical mindset, and customer-centric approach will contribute to optimizing support processes and enhancing overall customer satisfaction. This is an individual contributor role that requires hands-on troubleshooting, strong cross-functional collaboration, and a strategic approach to problem-solving within the eDiscovery and SaaS space. This role will require a post-offer criminal background check and agency suitability clearance, as you may work with clients in the public sector or other regulated environments. Getting started We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1. Key Responsibilities In Your Role You’ll Achieve product certification by completing comprehensive Everlaw training modules Deliver exceptional customer support by starting on the support queue Collaborate effectively with team members, using open communication, to resolve complex client issues and enhance customer experience Actively participate in performance and development meetings with your manager to establish development goals and strategies Develop expertise in specific product areas and continuously expand your overall platform knowledge Build strong relationships with Product and Engineering teams to contribute to product enhancements and internal process improvements Technical & Escalation Support Act as the primary escalation point for complex technical issues that require deeper troubleshooting beyond frontline support Own escalated customer tickets from start to resolution, ensuring prompt communication and a seamless support experience Work closely with engineering, product, and QA teams to escalate, diagnose, and resolve technical challenges efficiently Conduct root cause analysis (RCA) to prevent recurring issues and recommend process improvements Provide hands-on technical guidance for customers navigating advanced product features, integrations, and system configurations Investigate and resolve tickets using support ticketing platforms such as Zendesk, Salesforce, and Jira/Podio Customer Advocacy & Success Alignment Act as a trusted technical advisor for key accounts, ensuring escalated issues do not hinder adoption or retention Work closely with Customer Success Managers (CSMs) to proactively mitigate risks for high-touch accounts Engage with public sector clients to provide tailored technical guidance, particularly for regulated industries where compliance, security, and service continuity are critical Demonstrate an understanding of the unique requirements, constraints, and expectations of public sector organizations Identify opportunities for proactive customer engagement to reduce future escalations and enhance satisfaction Product & Process Improvement Partner with Support leadership and Product teams to provide insights on customer pain points and advocate for feature enhancements Contribute to the refinement of support processes, automation, and self-service documentation to enhance operational efficiency Monitor and analyze customer support KPIs (e.g., resolution time, escalation trends, CSAT) to drive continuous improvement Collaborate with Product and User Education teams to develop knowledge base articles, training materials, and internal documentation What We’re Looking For 8+ years of experience in Technical Support, Escalation Management, or Incident Response within a SaaS or eDiscovery environment Strong troubleshooting skills with a track record of diagnosing and resolving complex technical issues Experience handling escalations and working cross-functionally with Engineering, Product, and Customer Success teams Hands-on experience with Zendesk, Salesforce, and eDiscovery platforms (e.g., Everlaw, RelOne, Disco, Nuix) Data-driven mindset with experience tracking and improving support KPIs Excellent communication skills, with the ability to translate technical concepts into customer-friendly language Familiarity with cloud-based SaaS environments, APIs, and integrations This role is contingent on clearing a criminal background check and agency suitability clearance Nice-to-Have Skills Experience working with public sector or regulated industry clients Knowledge of SQL, API troubleshooting, or automation tools Certifications in eDiscovery, Incident Response, or Cloud Security Experience in process improvement, documentation, or knowledge management Why Join Us? Play a critical role in enhancing customer experience and product advocacy Work in a fast-paced, innovative environment with a highly collaborative team Competitive salary and comprehensive benefits package (health, dental, vision) Flexible work arrangements, including remote options Career development opportunities, including training and certification programs Be part of a team that values innovation, problem-solving, and customer success Make a meaningful impact by supporting mission-driven public sector organizations and helping them achieve success through reliable and secure technical solutions. Benefits The expected hourly rate range for this role is between $58.18 and $67.79 per hour. The final offered hourly rate will be dependent upon many factors including the candidate’s experience and skills. The base pay range is subject to change in the future. Equity program. 401(k) retirement plan with company matching. Health, dental, and vision. Flexible Spending Accounts for health and dependent care expenses. Paid parental leave and approximately 10 days (80 hours) per year of sick leave. Seventeen paid vacation days plus 11 federal holidays. Membership to Modern Health to help employees prioritize mental health and wellness. Annual allocation for Learning & Development opportunities and applicable professional membership dues. Company-sponsored life and disability insurance. Find out more about our Benefits and Perks. Perks Work in our downtown Washington D.C office on Mondays, Wednesdays and Thursdays. Flexible work-from-home days on Tuesdays and Fridays. Monthly home internet reimbursement. Select your preference of hardware (Mac or PC) and customize your desk setup Enjoy a wide variety of snacks and beverages in the office. Bond over company-wide out-of-the-box events and fun activities with your team. Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice. Take advantage of learning and career development opportunities. Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good” #LI-Hybrid Pursue Truth While Finding Yours At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you’re empowered to pursue your passions, it is reflected in the work. That’s why we’re committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you! About Everlaw We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today. Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection. When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here's the link to our full policy, and please reach out with any questions! We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.

Responsibilities

Act as the primary escalation point for complex technical issues and ensure prompt communication for a seamless support experience. Collaborate with engineering, product, and QA teams to diagnose and resolve technical challenges efficiently.

Technical Escalations Manager at EVERLAB

Washington, District of Columbia, United States - Full Time

Experience Required
Minimum 10 year(s)

Sr Machine Learning Engineer at PayPal

Bengaluru, karnataka, India - Full Time

Skills Needed
Machine Learning, Data Analysis, Model Deployment, Tensorflow, Pytorch, Scikit Learn, Cloud Platforms, Aws, Azure, Gcp, Data Processing

Specialization
Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. Experience with ML frameworks like TensorFlow, PyTorch, or scikit-learn is required.

Experience Required
Minimum 5 year(s)

Sales Associate (Seasonal) at J.Crew

Marstons Mills, Massachusetts, United States - Full Time

Skills Needed
Customer Service, Sales, Teamwork, Flexibility, Problem Solving, Fashion Trends, Collaboration, Inclusivity

Specialization
Candidates must be at least 18 years old and should have a passion for the brand and customers. Flexibility in scheduling, including nights, weekends, and holidays, is required.

Field Marketer at Great Day Improvements

Burnsville, Minnesota, United States - Full Time

Speech Language Pathologist- Part Time/PRN, After School Hours at Tender Touch Therapy, LLC

Oak Creek, Wisconsin, United States - Full Time

Skills Needed
Speech Language Pathology, Clinical Competence, Wisconsin State Licensure, Creative Approaches, Fast Paced Environment, Productivity Targets, Child Therapy, Communication Skills

Senior Advanced AI Engineer (Remote - Latam) at Jobgether

, , Argentina - Full Time

Experience Required
Minimum 5 year(s)

KYC Operations Team Lead - Total Service at Wise

Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time

Experience Required
Minimum 2 year(s)

Sales Representative at Great Day Improvements

Burnsville, Minnesota, United States - Full Time

Systems Engineer III at KSA Integration

, Virginia, United States - Full Time

Experience Required
Minimum 10 year(s)

On-Call Residence Program Specialist at ADAPT Community Network

New York, New York, United States - Full Time

Specialization
Candidates must have a High School Diploma or GED and possess good communication and interpersonal skills. Six months of related experience is preferred but not required.

Machine Operator - Nights 7pm-7am at Tangent Technologies, LLC

Montgomery, Illinois, United States - Full Time

Skills Needed
Extrusion, Quality Control, Attention To Detail, Critical Thinking, Mathematics, Colorblindness Test, Tape Measure, Steel Toed Boots, Heat Resistance

Experience Required
Minimum 2 year(s)

CNC Machine Operator - Swing Shift at SendCutSend Inc

Arlington, Texas, United States - Full Time

RN Registered Nurse Behavioral Health Geriatric Unit at AdventHealth Greater Orlando

Bolingbrook, Illinois, United States - Full Time

Specialization
Bachelor's degree is preferred, with RN experience in behavioral health geriatric population being advantageous. Candidates must possess basic computer skills and be fluent in English.

Experience Required
Minimum 2 year(s)

Soft Count Clerk at Native Lights Casino

Newkirk, Oklahoma, United States - Full Time

Skills Needed
Math Skills, Good Judgment, Professional Attitude, Communication, Teamwork, Attention To Detail, Compliance, Equipment Maintenance

Specialization
A high school diploma or equivalent is required, along with good math skills and the ability to operate a 10 key. Previous experience in soft count is preferred.

Machine Operator at Land O'Lakes

Carlisle, Pennsylvania, United States - Full Time

Skills Needed
Manufacturing Experience, Basic Computer Skills, Math Skills, English Comprehension, Problem Solving, Collaboration, Communication, Respectfulness

Pediatric Speech-Language Pathologist - SLP at Leaps & Bounds Pediatric Therapy Inc

Norco, California, United States - Full Time

Cinnamon Park, Longmont-FT QMAP 7am to 3pm Tue-Sat at SENIOR HOUSING OPTIONS INC.

Longmont, Colorado, United States - Full Time

Skills Needed
Personal Care, Medication Assistance, Caregiving, Housekeeping, Laundry Services, Meal Service

Specialization
Candidates should have caregiving experience, with QMAP certification preferred. The position requires full-time availability, working five days a week.

Allied and Dental Recruiting Consultant (Remote) at M3USA

Dallas, Texas, United States - Full Time

Specialization
A bachelor's degree is required, with 2-3 years of recruitment experience, particularly in healthcare. Proven ability to work with C-suite and HR departments is essential.

Experience Required
Minimum 2 year(s)

Grounds/Janitorial at TM ASSOCIATES MANAGEMENT INC

Prince Frederick, Maryland, United States - Full Time

Skills Needed
Housekeeping, Cleaning, Landscaping, Communication, Maintenance, Teamwork, Reliability, Attention To Detail

Specialization
Candidates must be able to lift at least 50 pounds and communicate effectively in English. A reliable vehicle for errands is also required.

IT Systems Administrator at North40 Outfitters

Great Falls, Montana, United States - Full Time

Experience Required
Minimum 5 year(s)

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