WHO ARE WE?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘2024 UK’s Best Workplaces in Tech’ list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

KNOWLEDGE, SKILLS & EXPERIENCE;

• Excellent communication and interpersonal skills are crucial for engaging with customers and understanding their needs.
• Ability to develop a good rapport and close working relationship with members of the sales team.
• Strong organisational skills and attention to detail help in managing multiple calls and campaigns efficiently.
• Familiarity with marketing communications platforms can be beneficial.
• Ability to work in a fast-paced, results-driven environment.
• Experience in B2B telemarketing role or similar speaking to C level contacts.
• Knowledge of CRM systems is important for tracking leads and customer interactions.

ABOUT THE ROLE;

As a Business Development Executive you will be responsible for generating leads, managing inbound, making sales calls, and booking appointments with prospective clients. A critical part of this role with be leveraging communication tooling available to engage with specific customer segments. The successful candidate will contribute to the company’s sales goals by nurturing and handing over sales-ready opportunities to the sales team to present TSG’s products and services.
This position is based full time at our Head Office in Newcastle upon Tyne.

JOB RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO;

• Conduct outbound telemarketing calls to potential clients.
• Manage inbound leads, qualifying them before handing them to the sales team.
• Qualify outbound leads and schedule appointments for the sales team.
• Maintain a high level of product knowledge to effectively communicate TSG’s offerings.
• Track and document calls and sales opportunities in the CRM system.
• Gather target data into the CRM system.
• Provide feedback on campaign effectiveness and suggest improvements