REQUIRED SKILLS, QUALIFICATIONS AND EXPERIENCE

• Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.
• Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.
• Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.
• Ability to identify simple ways to improve current processes and a willingness to suggest improvements.
• Strong attention to detail with a growing ability to analyse and solve technical issues.
• Comfortable learning new systems, applications, and tools that may not have been used in previous roles.
  The Job Description and duties included within it are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

ABOUT THE ROLE

We have an opportunity for an Operations Centre Analyst to join our Service Management team based on-site at Havant. This is a fantastic opportunity for someone starting their career in IT and service management. You will be helping monitor and support the performance of critical systems and networks, ensuring smooth operations and resolving issues when they arise.
If you are excited about IT, enjoy problem-solving, and want to be part of a team delivering excellent service, this could be the role for you!

Key Responsibilities:

• Work closely with team members to support daily operations and tasks.
• Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.
• Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.
• Monitor servers and systems to spot and respond to any issues, using our event management tools.
• Assist specialist teams with resolving technical problems.
• Follow set processes and guidelines to fix incidents and problems.
• Provide updates on ongoing incidents, keeping everyone informed.
• Contribute to updating knowledge articles, helping improve the service desk’s efficiency.
• Help generate reports using data from our service management system.
• Support software rebuilds or deployments following system failures.
• Help with software configuration and deployment tasks.
• Occasionally support shift work and be flexible with shift coverage when needed.
• Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.
• Work on improving service quality by reviewing incidents and making suggestions for improvements.
• Be proactive in learning new technical skills and knowledge from colleagues.
• Able to demonstrate reliability, a strong commitment to the role and maintain excellent timekeeping.

This is a great opportunity for someone eager to learn and grow in IT service management.
Working Hours: The working hours for this role are from 7 am to 3 pm, Monday to Friday, with occasional shift coverage as needed.
The role will not be authorized to provide services to or by Lockheed Martin UK, which are directly related to business development, acquisition, or sales efforts for a Lockheed Martin UK customer or potential customer. Any exception to this rule can only be granted, in advance, by the Lockheed Martin UK Ltd, Integrated Systems, Havant representative.
Contractor/Agency to be responsible for maintaining adequate liability insurance, certifications, accreditations, and training required to perform their tasks.