Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

WHAT YOU’LL DO:

• Lead the Product Management of the Customer Intent Engine across digital platforms, including websites, mobile apps, virtual agents, agent facing tools and third-party integrations.
• Drive the development of the CIE platform to support multiple Product Squads in a Hub & Spoke model.
• Lead opportunity gathering sessions with cross-functional teams using various methodologies, both in-person and virtual settings.
• Create a Strategic roadmap for maturing personalization from propensity models & segmentations to 1:1 personalization in real-time.
• Drive the ideation, design, delivery, and continuous improvement of personalization features.
• Work alongside Data Scientists & Machine Learning Engineers in a collaborative environment to plan and launch features, measure performance, and iterate to meet key performance indicators (KPIs).
• Define the strategy and roadmap for the Customer Intent Engine to improve customer experience and business outcomes.
• Collaborate with cross-functional teams to ensure alignment with portfolio strategy and product roadmaps.
• Integrate the predictive customer intent model into the overall digital customer experience ecosystem.
• Identify, evaluate, and manage digital business development opportunities to integrate projects into digital platforms.
• Oversee daily digital operations of the Customer Intent Engine, including issue investigation and resolution.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Digital & Program Management
Requisition ID: 319240
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Technology