• Prepare proposals and quotations to customers
• Implement and manage overall system integrations project
• Maintain server availability and performance
• Manage day-to-day operational aspects of a project and scope
• Work closely with customers and resolve issues escalated by Helpdesk team.
• Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues.
• Escalate hardware repairs to third party providers as needed.
• Lead and manage all IT projects for the organisation.
• Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
• Ensure security of data, network access and backup systems

PEOPLE SKILLS

• Manage IT Staff by recruiting, training and coaching employees, communicating job descriptions and appraising their performance.
• Lead employees through performance management and individual development process. Create, communicate and track goals and objectives. Provide ongoing feedback to team to encourage personal and professional development.
• Create and build an environment which fosters continuous improvement, best practices and ownership for business results.
• Foster a spirit of teamwork that supports diversity, cohesiveness and support.

Please refer the Job description for details