WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Technical inquisitive nature with strong analytical and problem-solving skills.
General IT technical skills
Strong Communication skills and business acumen.
Strategic thinking
Customer centric with clear organizational skills.
Comfortable working under own initiative.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

PURPOSE AND OBJECTIVES

Interested in innovative technology with an exposure to a global customer base? Then this is an opportunity for you. We are seeking individuals who are passionate in ensuring our customers take advantage of the latest technology to gain competitive advantage and drive business innovation.
We support SAP customers in managing the Application Lifecycle through all phases from Requirements through Build, Test and deploy to production.
SAP Customer Success - Intelligent Delivery Group (IDG) offers comprehensive Engineering Services for each aspect of customers’ ALM project implementation including knowledge transfer. The Support engineer adopts the key methodologies of Solution Support through a holistic engagement. This engagement involves the need to understand the core business process, the end-to-end customer solution and system landscape.
This role will be based in the Center of Expertise (CoE) in SAP Hungary an established organization supporting the largest companies running SAP in Europe, Middle East, and Africa (EMEA).

JOB TASKS & RESPONSIBILITIES

Application Lifecycle Management (ALM) : Business Process Management (process documentation), Test Management, Change Management, Deployments, System & Business Process Monitoring, Alerting.
Deliver ALM / BTP Service portfolio to SAP Premium Customers in EMEA.
Understand the latest in DevOps for the SAP world
Understand the latest developments and capabilities SAP Business Technology Platform, Cloud ALM, Cloud Application Programming, DevOps & partner solutions
Understand and deliver CoE Engineering Services for SAP’s key customers.
Embrace the functionality and technical capabilities of SAP product releases
Deliver onsite and remote services for global customers.
Demonstrate flexibility and adaptability for customer travel.
Understand the needs and requirements of Solution Optimization, Process automation and Solution High Availability.
Adopt the methodologies CoE Engineering Services and execute the objectives.
Provide clear recommendations and guidance to promote the added value from a service.
On the job training will be provided to enhance core competencies and to extend responsibilities and ownership for critical customer engagements.