Log in with
Don't have an account? Create an account
Need some help?
Talk to us at +91 7670800001
Log in with
Don't have an account? Create an account
Need some help?
Talk to us at +91 7670800001
Please enter the 4 digit OTP has been sent to your registered email
Sign up with
Already have an account? Sign in here
Need some help?
Talk to us at +91 7670800001
Jobs Search
Start Date
Immediate
Expiry Date
11 May, 25
Salary
0.0
Posted On
12 Feb, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Itil, Windows, Computer Science, Active Directory, English, Spanish, It, Working Experience
Industry
Information Technology/IT
Job Summary:
The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services.
Responsibilities:
Additional responsibilities include:
Skills and Experience:
EXPERIENCE:
EDUCATION:
LANGUAGE SKILLS:
Responsibilities:
Additional responsibilities include: