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Service Desk Analyst (L1) at Auxis
Barranquilla, Atlántico, Colombia - Full Time
Skills Needed
itil, windows, computer science, active directory, english, spanish, it, working experience
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Experienced Supply Chain Professional With Technology Background at Deloitte
Helsinki, Etelä-Suomi, Finland - Full Time
Skills Needed
access, it, management software, collaboration, international environment, supply chain, data analysis, interpersonal skills, value creation, adherence, project management skills, technology solutions, decision making, continuous improvement, large scale projects
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Cabling Resource Manager at Balfour Beatty
Derby, England, United Kingdom - Full Time
Skills Needed
fuel cards, it, instructions, ppe, project managers
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Senior Infrastructure Support Analyst at West Northamptonshire Council
NN1, England, United Kingdom - Full Time
Skills Needed
it, new opportunities, empower
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Security Coordinator at G4 S
Cork, County Cork, Ireland - Full Time
Skills Needed
program building, access control, staff training, cctv, health, manual handling, it, supervisory skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Enseignant(e) En Analyse En Sécurité Informatique (Bilingue)/Instructor Cyb at Institut Trebas Qubec Inc
Montréal, QC, Canada - Full Time
Skills Needed
information technology, teaching, security operations center, lpt, c, python, internet, java, data science, mcsa, network technologies, it, firewalls, encryption, communication skills
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Executive Director Of Ai Research, Trilogy (Remote) $200,000/Year Usd at Crossover
Torino, Piemonte, Italy - Full Time
Skills Needed
it, crystal, artificial intelligence, technical writing, analytical skills
Specialization
N/A
Qualification
LLM
Experience Required
N/A
Quality Engineer Intern at Mammotome
Tijuana, B.C., Mexico - Full Time
Skills Needed
it, minitab, technology
Specialization
Engineering
Qualification
Graduate
Experience Required
N/A
Assistant Store Manager at Tjx Canada
Markham, ON, Canada - Full Time
Skills Needed
english, large groups, it, secondary education, completion
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 1 year(s)
It Support Technician Apprentice at London Vesta College
London E1 5HZ, , United Kingdom - Full Time
Skills Needed
software, analytical skills, it, technology, teamwork
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Metrologist Iii at Ohm Laboratories Inc Usa
Brunswick, NB, Canada - Full Time
Skills Needed
life insurance, addition, eligibility, military, disability insurance, languages, color, safety regulations, uv, instrumentation, flexible spending accounts, it, chemistry, ftir, citizenship, communication skills
Specialization
Chemistry
Qualification
BSc
Experience Required
N/A
Ot Security Consultant at Capgemini
London, England, United Kingdom - Full Time
Skills Needed
technology, operations, platforms, network architecture, security, design, gas, cloud, it, manufacturing, dissemination, aws, microsoft, strategy, connectivity, sc clearance, endpoint protection, inspiration, software
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Medical Records Handler at Collaboras Legal
MS6, , United Kingdom - Full Time
Skills Needed
medical records, software, maintenance, crm software, legal work, communication skills, it
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Spclst, Cmmdty Mgmt&Sourcing at Carrier
Santa Catarina, N. L., Mexico - Full Time
Skills Needed
supply, powerpoint, aluminum, it, copper, outlook, excel, lean culture
Specialization
Management
Qualification
Graduate
Experience Required
N/A
Platform Engineer at Capgemini
London, England, United Kingdom - Full Time
Skills Needed
integration, connectivity, platforms, strategy, sc clearance, operations, software, telemetry, technology, code, programmes, cloud, it, communication skills, design, architects, python
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Integrated Compliance Specialist at Ing Bank Nv
Milano, Lombardia, Italy - Full Time
Skills Needed
addition, subject matter experts, accountability, english, working model, it, smart working, regulatory requirements, constructive feedback, international environment, sustainability
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Accountmanager Small Business (Regio Noord Brabant) at Vodafone Ziggo
Werk van thuis, , Netherlands - Full Time
Skills Needed
it, salesforce
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
(Junior) Security Analyst / Auditor (Gn*) Electronic Identities And Trust S at Tv Trust It Unternehmensgruppe Tv Austria
40213 Düsseldorf, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
encryption, communication skills, english, pki, electronic signatures, security, trust services, iso, physics, information technology, it
Specialization
The following sounds familiar to you: electronic identities electronic signatures time stamping encryption certificates pki signature law and trust services
Qualification
Trade Certificate
Experience Required
N/A
Band 6 Primary Care Liaison Practitioner Salisbury at Avon And Wiltshire Mental Health Partnership Nhs Trust
Salisbury SP2 7FD, England, United Kingdom - Full Time
Skills Needed
referrals, sensitivity, nurses, disabilities, decision making, interpersonal skills, wellbeing, perspectives, health, gps, mental health, psychoeducation, health care professionals, interventions, mental health care, psychologists, confirmation, it
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Hgv Curriculum Developer at Remit Careers
Derby, England, United Kingdom - Full Time
Skills Needed
teams, creativity, mental health, openness, clarity, stigma, it, time management, programmes, wellbeing, programme design, l&d
Specialization
Teacher certificate or l&d equivalent
Qualification
Trade Certificate
Experience Required
N/A
Service Desk Analyst (L1) at Auxis
Barranquilla, Atlántico, Colombia -
Full Time


Start Date

Immediate

Expiry Date

11 May, 25

Salary

0.0

Posted On

12 Feb, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Itil, Windows, Computer Science, Active Directory, English, Spanish, It, Working Experience

Industry

Information Technology/IT

Description

Job Summary:
The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services.

Responsibilities:

  • Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly.
  • Serve as the initial point of contact for customers and provide solutions to their issues.
  • Escalate unresolved queries to the next level of support as needed.
  • Guide customers through troubleshooting process effectively
  • Follow up with customers to ensure high-level satisfaction and issue resolution.
  • Exceed customer expectations by delivering exceptional customer service.
  • Maintain detailed case records, documentation, and ensure cases are closed efficiently.
  • Identify and recommend procedure modifications or improvements.
  • Update or create Knowledge Base Articles to ensure accuracy in Service Desk procedure.
  • Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
  • Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel.

Additional responsibilities include:

  • Comply and adhere to Auxis operational processes and security policies.
  • Use Auxis Service management tools for Incident, Problem, Change, and Configuration management.
  • Use Auxis monitoring and management tools for the devices and infrastructure applications.
  • Attend all operational and project (ad-hoc) related scheduled meetings as required.
  • Adhere to the working hours at the client sites or as determined by the Auxis Workforce.

Skills and Experience:

EXPERIENCE:

  • 2-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library).
  • Proficiency with Active Directory, network-shared printers, and Windows with shared drives experience.
  • Proven experience in efficiently managing tickets and providing exceptional customer support.

EDUCATION:

  • A high school degree is a prerequisite for this position.
  • Pursuing a degree in Computer Science, Engineering, IT or equivalent working experience. (Nice to Have)

LANGUAGE SKILLS:

  • Proficiency in English and Spanish (Oral and writing at 85% or higher), with a minimum of B2+ level proficiency in both languages being a requirement.
Responsibilities

Responsibilities:

  • Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly.
  • Serve as the initial point of contact for customers and provide solutions to their issues.
  • Escalate unresolved queries to the next level of support as needed.
  • Guide customers through troubleshooting process effectively
  • Follow up with customers to ensure high-level satisfaction and issue resolution.
  • Exceed customer expectations by delivering exceptional customer service.
  • Maintain detailed case records, documentation, and ensure cases are closed efficiently.
  • Identify and recommend procedure modifications or improvements.
  • Update or create Knowledge Base Articles to ensure accuracy in Service Desk procedure.
  • Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
  • Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel

Additional responsibilities include:

  • Comply and adhere to Auxis operational processes and security policies.
  • Use Auxis Service management tools for Incident, Problem, Change, and Configuration management.
  • Use Auxis monitoring and management tools for the devices and infrastructure applications.
  • Attend all operational and project (ad-hoc) related scheduled meetings as required.
  • Adhere to the working hours at the client sites or as determined by the Auxis Workforce
Service Desk Analyst (L1) at Auxis
Barranquilla, Atlántico, Colombia - Full Time
Skills Needed
itil, windows, computer science, active directory, english, spanish, it, working experience
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Experienced Supply Chain Professional With Technology Background at Deloitte
Helsinki, Etelä-Suomi, Finland - Full Time
Skills Needed
access, it, management software, collaboration, international environment, supply chain, data analysis, interpersonal skills, value creation, adherence, project management skills, technology solutions, decision making, continuous improvement, large scale projects
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Cabling Resource Manager at Balfour Beatty
Derby, England, United Kingdom - Full Time
Skills Needed
fuel cards, it, instructions, ppe, project managers
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Senior Infrastructure Support Analyst at West Northamptonshire Council
NN1, England, United Kingdom - Full Time
Skills Needed
it, new opportunities, empower
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Security Coordinator at G4 S
Cork, County Cork, Ireland - Full Time
Skills Needed
program building, access control, staff training, cctv, health, manual handling, it, supervisory skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Enseignant(e) En Analyse En Sécurité Informatique (Bilingue)/Instructor Cyb at Institut Trebas Qubec Inc
Montréal, QC, Canada - Full Time
Skills Needed
information technology, teaching, security operations center, lpt, c, python, internet, java, data science, mcsa, network technologies, it, firewalls, encryption, communication skills
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Executive Director Of Ai Research, Trilogy (Remote) $200,000/Year Usd at Crossover
Torino, Piemonte, Italy - Full Time
Skills Needed
it, crystal, artificial intelligence, technical writing, analytical skills
Specialization
N/A
Qualification
LLM
Experience Required
N/A
Quality Engineer Intern at Mammotome
Tijuana, B.C., Mexico - Full Time
Skills Needed
it, minitab, technology
Specialization
Engineering
Qualification
Graduate
Experience Required
N/A
Assistant Store Manager at Tjx Canada
Markham, ON, Canada - Full Time
Skills Needed
english, large groups, it, secondary education, completion
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 1 year(s)
It Support Technician Apprentice at London Vesta College
London E1 5HZ, , United Kingdom - Full Time
Skills Needed
software, analytical skills, it, technology, teamwork
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Metrologist Iii at Ohm Laboratories Inc Usa
Brunswick, NB, Canada - Full Time
Skills Needed
life insurance, addition, eligibility, military, disability insurance, languages, color, safety regulations, uv, instrumentation, flexible spending accounts, it, chemistry, ftir, citizenship, communication skills
Specialization
Chemistry
Qualification
BSc
Experience Required
N/A
Ot Security Consultant at Capgemini
London, England, United Kingdom - Full Time
Skills Needed
technology, operations, platforms, network architecture, security, design, gas, cloud, it, manufacturing, dissemination, aws, microsoft, strategy, connectivity, sc clearance, endpoint protection, inspiration, software
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Medical Records Handler at Collaboras Legal
MS6, , United Kingdom - Full Time
Skills Needed
medical records, software, maintenance, crm software, legal work, communication skills, it
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Spclst, Cmmdty Mgmt&Sourcing at Carrier
Santa Catarina, N. L., Mexico - Full Time
Skills Needed
supply, powerpoint, aluminum, it, copper, outlook, excel, lean culture
Specialization
Management
Qualification
Graduate
Experience Required
N/A
Platform Engineer at Capgemini
London, England, United Kingdom - Full Time
Skills Needed
integration, connectivity, platforms, strategy, sc clearance, operations, software, telemetry, technology, code, programmes, cloud, it, communication skills, design, architects, python
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Integrated Compliance Specialist at Ing Bank Nv
Milano, Lombardia, Italy - Full Time
Skills Needed
addition, subject matter experts, accountability, english, working model, it, smart working, regulatory requirements, constructive feedback, international environment, sustainability
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Accountmanager Small Business (Regio Noord Brabant) at Vodafone Ziggo
Werk van thuis, , Netherlands - Full Time
Skills Needed
it, salesforce
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
(Junior) Security Analyst / Auditor (Gn*) Electronic Identities And Trust S at Tv Trust It Unternehmensgruppe Tv Austria
40213 Düsseldorf, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
encryption, communication skills, english, pki, electronic signatures, security, trust services, iso, physics, information technology, it
Specialization
The following sounds familiar to you: electronic identities electronic signatures time stamping encryption certificates pki signature law and trust services
Qualification
Trade Certificate
Experience Required
N/A
Band 6 Primary Care Liaison Practitioner Salisbury at Avon And Wiltshire Mental Health Partnership Nhs Trust
Salisbury SP2 7FD, England, United Kingdom - Full Time
Skills Needed
referrals, sensitivity, nurses, disabilities, decision making, interpersonal skills, wellbeing, perspectives, health, gps, mental health, psychoeducation, health care professionals, interventions, mental health care, psychologists, confirmation, it
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Hgv Curriculum Developer at Remit Careers
Derby, England, United Kingdom - Full Time
Skills Needed
teams, creativity, mental health, openness, clarity, stigma, it, time management, programmes, wellbeing, programme design, l&d
Specialization
Teacher certificate or l&d equivalent
Qualification
Trade Certificate
Experience Required
N/A
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