POSITION SUMMARY

With self-managed scope requiring very little supervision, leads the business analysis discipline across a portfolio, ensuring consistency and quality of the processes, practices, and deliverables throughout teams of high complexity projects, enhancements and regulatory and compliance initiatives.
Acts as liaison between the business users and IT. Makes recommendations to address specific business needs for information technology-based solutions. Collaborates with multiple cross-functional areas externally and internally in the implementation of system and business processes. Defines system scope and objectives as well as the content of required documentation. Evaluates new software products to determine their applicability to current and future IT environments. Manages vendor relationships including issue notifications and follow-up until resolution, supports break/fix items in production systems.

PREFERRED EXPERIENCE & SKILLS

Depth and breadth in multiple analyst practices as well as multiple ERIE systems and applications, with a specific depth in Business Systems Analysis. Experience leading complex delivery initiatives involving multiple execution teams and collaboration with multiple other IT teams and functions.

CAPABILITIES

• Collaborates
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Nimble Learning
• Optimizes Work Processes (IC)
• Self-Development
• Values Diversity

MINIMUM EDUCATIONAL AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in IT, MIS, Business, or related field, and six years’ related experience; or
• Associate degree in a technical field, and eight years’ related experience; or
• High school diploma and ten years’ related experience required.

ADDITIONAL EXPERIENCE

• Skills: User Acceptance Testing, Agile Methodology, Analytical Skills, Application Development, Change Management, Complex Problem Solving, Cost Benefit Analysis, Detail Oriented, Functional Requirement, Functional Specification, Influencing Skills, JIRA, Management Information Systems, Presentation Skills, Process Improvement, Relationship Building, Scrum (Software Development), Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), System Requirements, Systems Development Life Cycle, Troubleshooting (Problem Solving), Waterfall Methodology, Workflow Management, Writing. Requirement Elicitation, Meeting Facilitation Skills.

PHYSICAL REQUIREMENTS

• Climbing/accessing heights; Rarely
• Driving; Occasional (<20%)
• Lifting/Moving 0-20 lbs; Occasional (<20%)
• Lifting/Moving 20-50 lbs; Rarely
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Pushing/Pulling/moving objects, equipment with wheels; Rarely
• Ability to move over 50 lbs using lifting aide equipment; Rarely
  Nearest Major Market: Eri

WHAT YOU’LL DO

The person in this role will be aligned to support the Product Portfolio with the opportunity to support Personal and Commercial Products, Erie Family Life, and Sales and Marketing initiatives. This opportunity is for a Lead IT Analyst to support IT teams delivering the highest priority initiatives. They will collaborate with IT leadership and project team leads to analyze the team’s as-is processes and current state to help determine areas of focus. This person will also assist in understanding each of the team’s goals and OKRs with the intent of collaborating to create a plan to improve efficiency and execution of the team’s deliverables.

DUTIES AND RESPONSIBILITIES

• Performs complex business analysis activities at the strategic, operational, and organizational level.
• Collaborates with other analysts to ensure consistency of industry best practices, standards, and consistency for a portfolio, develops and documents portfolio standards and procedures to ensure teams are aligned.
• Creates application and product specific onboarding plans for the business analysis discipline within a portfolio. Drives discipline best practices, standards, and consistency for the portfolio.
• Leads the elicitation, analysis, documentation, and validation of the business and technical requirements of stakeholders and end users using techniques such as workshops, interviews, use cases, research etc., and translates into functional and technical requirements for high complexity projects or initiatives.
  The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment