ABOUT US

We are a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We are not content with being good enough. And we never rest on our laurels.
We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies – and ultimately grow and confidently embrace the future.
We are shaping a better future for the world too. Empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.

KNOWLEDGE, SKILLS & QUALIFICATIONS

• Educated to at least Level 2; to include Maths and English qualifications (Essential)
• Excellent telephone manner with exceptional verbal and written communication skills
• IT literate, strong keyboard skills and comfortable in using a wide range of commercial software packages, for example Microsoft Office
• The position is subject to an enhanced CRB Check and further vetting processes as appropriate to fill our contractual and safeguarding procedures
• Experience of providing technical support and guidance.
• Understanding of confidentiality in relation to safeguarding situations and Data Protection Act.

THE ROLE

An exciting opportunity to work on a national helpline providing specialist advice and support to schools in administering the Standards & Testing Agency; Reception Baseline Assessment and Multiplication Tables Checking.
You will support the inbound phone line service, outbound chase activity and respond to email inquiries from the school relating to the initial end-to-end. To ensure that all service users receive the excellent provision that they are accustomed to from the Department for Education, a strong passion for going the extra mile and driving excellence is needed.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Work within defined quality guidelines and maintain good practices at all times
• Access and research information sought by callers quickly and accurately
• Accurately collate and record caller information for use in management information reports
• Develop and maintain an interest in related topical issues and those likely to affect contacts
• Deliver specialist subject material as appropriate
• Assess caller needs either directly or as a referral and either meet these needs or refer to another agency or to a specialist
• Undertake administrative and other tasks as required relevant to working environment

STILL LIKE WHAT YOU SEE? IF WANT A ROLE WHERE YOU’RE ENCOURAGED TO BE 100% YOU EVERY DAY AND YOU’RE HAPPY WITH THE FOLLOWING FINAL POINTS, GET IN TOUCH AND APPLY TODAY!

• You will be required to provide specific documentation in a timely manner to satisfy UK Right to Work checks
• You must be based in the UK
• You will need a quiet and comfortable ergonomic workstation when working from home