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Jobs Search
Start Date
Immediate
Expiry Date
20 May, 25
Salary
23934.0
Posted On
20 Feb, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Communication Skills, English, It
Industry
Outsourcing/Offshoring
YOUR NEW JOB DESCRIPTION:
Become part of our Liberata Customer Services team, where we deliver first contact resolution for the customers of Welwyn Hatfield Council.
You will support customers face to face, providing guidance relating to Council Tax, Benefits and Non-Domestic Rates.
You will regularly support vulnerable customers, reviewing and offering ways to support them, dependant on their situation. This means you will need to possess an empathetic can-do attitude and the ability to remain calm under pressure.
Whilst supporting our customers you will ensure you are regulatorily compliant whilst delivering an exceptional service, balancing empathy with knowledge, signposting the Council’s online services where appropriate.
ESSENTIAL SKILLS AND ATTRIBUTES:
YOUR KEY TASKS: