January 24, 2025

• Advert ID: 657182
• Job Reference: KH1233531DerSM
• Location: Derby
• Job Type: Permanent

Location: on site in Derby
Schedule: Monday to Friday 8:30am – 5:30pm
We’re cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.

YOU:

We are seeking an experienced Service Manager to join our Cinch Store in Derby. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.

PERSONAL CHARACTERISTICS:

It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking an individual who displaya the following attributes:

• Strong leadership skills with the ability to lead and motivate a large and diverse team
• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
• Strong analytical and problem solving skills, with the ability to foresee potential barriers

WHY CINCH

• Employee discount on cinch cars
• Access to Constellation Hub offering discounts, cash-back and top-up cards
• Opportunities to win tickets to cinch sponsored sport and music events
• Company Pension Scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Training courses and apprenticeships available
• Free flu vaccinations
  If you’re looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!
  We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
  Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven’t heard from us in two weeks please assume you have been unsuccessful.
  on site in Derby
  Schedule: Monday to Friday 8:30am – 5:30pm
  We’re cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
  We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
  For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
  Visitors to our stores can also choose from over 7,000 cars available on our website and app – the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
  Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
  cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
  That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.

YOU:

We are seeking an experienced Service Manager to join our Cinch Store in Derby. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.

PERSONAL CHARACTERISTICS:

It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking an individual who displaya the following attributes:

• Strong leadership skills with the ability to lead and motivate a large and diverse team
• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
• Strong analytical and problem solving skills, with the ability to foresee potential barriers

WHY CINCH

• Employee discount on cinch cars
• Access to Constellation Hub offering discounts, cash-back and top-up cards
• Opportunities to win tickets to cinch sponsored sport and music events
• Company Pension Scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Training courses and apprenticeships available
• Free flu vaccinations
  If you’re looking for a career path that has great teamwork, training, rewards, long-term scope and is going places – apply now!
  We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
  Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven’t heard from us in two weeks please assume you have been unsuccessful

ROLE ACCOUNTABILITIES:

As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a positive performance culture
• Oversee the service division, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction
• Ensure dealership activities are conducted in line with manufacturer and regulatory requirements

ROLE ACCOUNTABILITIES:

As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a positive performance culture
• Oversee the service division, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction
• Ensure dealership activities are conducted in line with manufacturer and regulatory requirements

It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking an individual who displaya the following attributes:

• Strong leadership skills with the ability to lead and motivate a large and diverse team
• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
• Strong analytical and problem solving skills, with the ability to foresee potential barrier

It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking an individual who displaya the following attributes:

• Strong leadership skills with the ability to lead and motivate a large and diverse team
• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
• Strong analytical and problem solving skills, with the ability to foresee potential barrier