Job Title: ServiceNow Architect
Location: Costa Rica (Remote)
Department: Global Networking
Reports to: Director of IT Operations

POSITION OVERVIEW:

We are seeking a highly skilled ServiceNow Architect to join our team. The ServiceNow Architect will be responsible for designing, implementing, and maintaining the architecture of our ServiceNow platform. This role involves collaborating with stakeholders to understand business requirements, providing strategic recommendations, and ensuring the successful deployment of ServiceNow solutions. The ideal candidate will have extensive experience in ServiceNow implementations, a deep understanding of ITIL processes, and a strong background in enterprise environments with multiple integration points.

QUALIFICATIONS:

Experience: 10+ years of experience in progressive technical roles, with a strong background in ServiceNow architecture and implementation.
Certifications: Preferred certifications include ServiceNow Certified System Administrator (CSA), ITIL Foundation, ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), and ServiceNow Certified Application Developer (CAD).
Technical Skills: Deep knowledge of ServiceNow solutions, ITIL processes, and experience in architecting and deploying large-scale ServiceNow implementations.
Analytical Skills: Excellent analytical skills with the ability to analyze performance data and implement strategic upgrades.
Communication Skills: Strong communication skills with experience collaborating across diverse teams.
Enterprise Experience: Experience in an enterprise environment with multiple integration points.
Tools and Technologies: Proficiency in tools such as performance analytics, and various scripting languages for automation and integration to include JavaScript, HTML, CSS, REST/SOAP API, ServiceNow Glide APIs, ServiceNow ITSM, CMDB & CSDM, Business Rules, Service Catalog, Mobile Development

PREFERRED QUALIFICATIONS:

· Leadership: Proven ability to lead architectural discussions and encourage adherence to global standards and best practices.
· Problem-Solving: Advanced troubleshooting skills and the ability to provide root cause analysis.
· Innovation: Research and identify new technologies to improve system performance and availability.
Job Type: Full-time

Application Question(s):

• Salary expectation? (dollars)

Language:

• English (Required)

Application Deadline: 09/05/202

• Design and Architecture: Develop and maintain the overall architecture of the ServiceNow platform, ensuring alignment with business goals and best practices.
• Solution Development: Create technical solutions, including workflows, integrations, and custom applications, to meet business requirements.
• Strategic Recommendations: Provide strategic recommendations on technical best practices and industry trends to stakeholders.
• Requirement Gathering: Participate in requirement gathering meetings and provide inputs to developers based on the requirements.
• Documentation: Develop system documentation, including process flows, design documents, and implementation guides.
• Collaboration: Collaborate with stakeholders and team members to ensure successful deployment and adoption of ServiceNow solutions.
• Performance Optimization: Utilize analytics and performance optimization techniques to improve system efficiency and decision-making.
• Training and Support: Deliver targeted training to increase platform adoption and enhance team capabilities in incident handling, report creation, and workflow automation.
• Upgrade Management: Manage upgrade cycles and implement new release functionalities to help business users.
• Integration: Propose and implement integrations with other tools whenever possible.
• Mentorship: Guide junior members of the team and provide technical leadership.