WHO ARE WE?

Welltel is a privately owned, rapidly growing telehealth company operating in New York. We have a profound dedication to nurturing our patients, embodying a commitment to compassionate healthcare. We offer a double dose of care, delivering virtual healthcare services with a personalized touch.

WHAT ARE WE LOOKING FOR?

We are looking for a qualified, professional, and dependable Bilingual Receptionist (Spanish) to help oversee our day-to-day front desk operations, manage incoming and outgoing calls and provide exceptional customer service to our internal and external customers.
This is a Full time, Remote, Bilingual position with a M- F (9:30 AM to 5 PM) schedule. The pay range for this position is $5-$6/hour.

REQUIREMENTS AND QUALIFICATIONS

• High school diploma or equivalent certification required.
• Minimum of three (3) years’ experience as a receptionist required.
• Bilingual in English and Spanish required.
• EMR experience preferred.

· Ability to work in a confidential environment, dealing with sensitive information, and maintain high level of confidentiality.

• Exceptional customer service skills.
• Positive and energetic personality/ excellent interpersonal skills.
• Ability to plan, schedule and coordinate.
• Excellent written and verbal communication.
• Flexibility in a rapidly growing and changing work environment.
• Strong attention to detail.
• Basic computer skills, including some familiarity with Microsoft Office products (e.g. Word, Excel, PowerPoint) with an ability to multitask.
• Ability to work from home, with a reliable internet connection and dedicated workspace at home with no or minimum distraction.

Job Type: Full-time
Pay: BsF323.23 - BsF387.88 per hour
Expected hours: 40 per week

Experience:

• Healthcare Reception: 1 year (Required)
• Customer Service: 1 year (Required)

· Receive inbound calls from patients, and our referral sources with friendliness and warmth; Answer incoming calls to take messages or redirect calls to appropriate team members.

• Make outbound calls to patients for scheduling appointments.
• Actively seek to optimize the patients’ and guests’ experience.
• Input information into the electronic medical record.
• Monitor when translation is needed or not needed.
• Successful candidate should be very professional, punctual, reliable and accountable for quality of their work; be warm, kind and friendly yet efficient and comfortable working as part of a team in a fast-paced environment.