Who are We?
We’re not just a company; we’re a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands – Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner – unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we’ve built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you’re thriving, you’re unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn’t some distant reality – it’s the world we live in, and we’re ready for it. If you’re ready to push boundaries and be part of something bigger, join #TeamGen.
How We Work?
Our hybrid work style (2-3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work.
Mission and Goals
We are seeking a highly experienced and dynamic professional to join our team. This senior, principal position will play a critical role in guiding our agile transformation and optimizing our web acquisition strategies to enhance our global presence and drive business growth.
Objectives
- Strategic Agile Leadership: Spearhead and mentor cross-functional teams in agile methodologies, fostering a culture of continuous improvement and innovation to drive long-term productivity and quality enhancements.
- Comprehensive Project Oversight: Lead and manage complex, high-impact projects, ensuring timely delivery within scope and milestones. Develop strategic project plans and roadmaps that align with organizational goals and long-term growth objectives.
- Stakeholder Engagement and Conflict Resolution: Cultivate and maintain robust relationships with key stakeholders. Proactively manage expectations and adeptly resolve conflicts to ensure project alignment with strategic business goals. Provides techniques for effectively presenting CRO results and insights to stakeholders, emphasizing the value of data-driven decisions and Agile experimentation.
- Conversion Rate Optimization Strategy: Formulate and execute comprehensive strategies to enhance website conversion rates. Leverage data-driven insights to drive sustained engagement and revenue growth. Collaborate within organization to ensure alignment and value for DTC.
- Expert Guidance on Website Strategy: utilizing software development knowledge to leverage successful website experience. Ensure that digital initiatives support overarching business objectives and contribute to long-term strategic growth.
- Customer-Centric Focus: Promotes the inclusion of insights from UX/UI designers, marketers, and customer feedback loops to identify pain points and opportunities for improvement.
- Frequent Feedback Loops: Encourages regular reviews of CRO experiments during sprint reviews and retrospectives to iterate based on findings.
- Support: Provides strategies for improving workflow and reducing bottlenecks, such as implementing effective sprint planning and retrospectives. Helps the team embrace retrospectives and feedback loops to continuously learn and adapt.
- Addressing obstacles: Helps navigate organizational impediments, such as resistance to change or lack of stakeholder buy-in.
Additional Responsibilities
- Working with Stakeholders: Train and collaborate with stakeholders to understand their needs and align project goals with business objectives.
- Organize Ceremonies and Interrupt Inefficient Processes: Facilitate agile ceremonies (e.g., sprint planning, retrospectives) and identify opportunities to streamline processes.
- Data-Driven Strategy: Utilize data analytics to inform decision-making and strategy development.
- Opportunities for Insights: Identify and leverage insights from data to drive continuous improvement and innovation.
- Drive Forward Experiment culture: Lead the culture of development, execution of A/B tests, customer insights, data deep dives and other experiments to optimize web performance.
- Align with Cross-Functional Teams: Work closely with cross-functional teams to ensure alignment and collaboration across the organization. Collaborate within company to foster agile collaboration leading towards Acquisition KPIs and goals.
- Driving Conceptual Improvements: Champion and drive conceptual improvements to enhance overall business performance and customer satisfaction.
Competencies
- Proven experience in agile coaching and web strategy, with a strong track record of success in senior roles.
- Deep understanding of agile methodologies, project management, and web optimization techniques with recognized international certifications (Princ2, ITYL, Scrum, Kanban).
- Excellent communication, leadership, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a global, remote team environment within multiple timezones.
Benefits
- Unlimited PTO (paid time off), flexible working hours & home office.
- The chance to join a major global tech company listed on the S&P 500.
- Opportunity to learn and work with the best in the Digital Security industry
- Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more).
- Tuition reimbursement for job-related courses
- Learning & Development plan.
- Sustainable home improvement bonus.
- Mac/Windows laptop and more.
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency
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Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government
