Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Customer Success Manager
Location: Amsterdam, Netherlands

ABOUT THE ROLE:

Working in partnership with our clients, you’ll collaborate with clients and work with the team driving compelling digital strategies that blend human creativity with AI-powered insights. This role will report into the Client Success Director

WHAT YOU WILL BE DOING:

• Build strong, lasting partnerships with clients, maintaining a positive relationship and ensuring we are always adding value.
• Leading the appropriate face to face meetings with clients.
• Owning Monthly and Quarterly marketing meetings with clients, always looking for ways to improve and grow the partnership.
• Educating the client on best practice and creative excellence across all deliverables, specifically where AI is best suited vs. traditional creative methods.
• Help the team to deliver creative work to a high standard by championing brand identity compliance.
• Support project teams in managing the flow of projects through their various stages.
• Ensure key Service Level Agreements are met by all parties involved.
• Together with the Project Director and project manager, support in the management of client projects providing strategic insight and cost-effective delivery.
• Ensure clients have a positive experience through each project, flagging early when risk/issues arise, to ensure a speedy reaction to all risk/issues.
• Building relationships with key colleagues – creative, studio finance, HR/Training
• Financial management

WHAT YOU NEED TO BE GREAT IN THIS ROLE:

• Can demonstrate excellent client service and stakeholder management experience of 3+ years – internal and external
• You must have had exposure working in a client facing capacity, taking full and conclusive briefs
• Excellent communication and listening skills
• Understand the mechanics of agency/studio life
• You will be ambitious
• You will be highly organised and enjoy working in a fast-paced environment
• You will be great at managing client relationships and team needs
• Good decision making skills under pressure
• Strong leadership skills
• Technology savvy
• Must be team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities; multi-tasking is a must!
• Marketing degree or qualification, ideal but not essential
• Proven track record of playing a pivotal part in the running, growth, and development of an account(s) managed.
• Fluent in English
  Req ID: 12029
  

  LI-JP1 #LI-midsenior #LI-Onsite

Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle