WHAT WE DO MATTERS

TransImpact is an industry leader in the development and application of end-to-end technology-based solutions that optimize shipping operations, create dramatic supply chain efficiencies, and transform the business performance of customers. We are an exciting entrepreneurial-minded company that continues to grow nationwide. Our clients include many well-known names, and we excel in growing our client base through referrals from our satisfied customers. TransImpact has been honored to have achieved multiple awards and acknowledges our employees for them.

QUALIFICATIONS AND SKILLS REQUIRED

• Bachelor’s degree preferred but not required.
• Proven experience in client management or a related role.
• Exceptional communication and interpersonal skills
• Strong problem-solving and negotiation abilities.
• Knowledge of Transportation, parcel and/or freight, industry dynamics is valued.
• SaaS experience is valued.
• Proficiency in Microsoft applications, particularly Power BI, HubSpot, Jira, Confluence, or related software.
• Excellent written and verbal communication skills.
• Detail-oriented, self-starter, with a strong work ethic.

WHAT YOU WILL LOVE ABOUT US

Here at TransImpact, we know there’s a direct link between happy employees and happy customers, which together generate success for all of us. We believe that a supportive atmosphere, an emphasis on giving and humanity, and approachable leaders and managers help our employees reach their greatest potential.
We are very proud of our corporate culture and commitment to giving back to the community. Our employees are encouraged to commit to charity work and volunteering and are allotted 20 hours of PTO time to support our communities.

• Own your book of business and maintain strong relationships with parcel division clients for all post-sales activity.
• Engage with clients via phone, email, video conference, and face-to-face meetings to help them maximize their product usage and value and drive successful business outcomes.
• Perform business reviews, on-site if applicable, for all clients based on the specified cadence, ensuring client needs are met and identifying areas for improvement.
• Implement strategic measures to address identified risks promptly, ensuring a proactive and practical approach to risk mitigation that enhances the overall client experience.
• Review, track, and manage all open client support requests, ensuring progress towards resolution within SLAs (service level agreements) and client satisfaction.
• Analyze and review client data weekly to drive the value of SaaS products and parcel services and secure client renewal and referrals.
• Escalate any organically identified growth opportunities and hand off to sales for follow up.
• Utilize established protocols to escalate client concerns to higher management, ensuring a coordinated effort to deliver exceptional service and support to clients.
• Foster interdepartmental communication, advocate for your clients for process improvements, and drive product enhancements.
• Perform other duties needed to help drive our vision, fulfill our mission, and support our organization’s values as assigned and needed.
• Job responsibilities and any other duties needed to help drive our vision, fulfill our mission, and support our organization’s values.