IT Support Technician (Term position)
Where Greatness Grows
The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.
As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.
We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.
Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.
The Digital Services team has an exciting opportunity for a term IT Technician to join our Digital Services team for a four month role. This role will support several key technology initiatives, including Windows 11 upgrades (primary responsibility), laptop replacements, and asset management.
This position is based on site in Edmonton, Calgary, Winnipeg, Toronto,
Vancouver or Edmonton.

What You Will Be Working On

• Assist with the Windows 10 to Windows 11 upgrade process, including device preparation, upgrade execution, and post-deployment validation.
• Support the setup, configuration, and deployment of laptops to end users.
• Maintain accurate hardware inventory by tracking, and updating asset information in relevant systems.
• Provide end-user support for hardware and software issues, escalating when necessary.
• Collaborate with IT team members to support the overall success of equipment rollout and technical upgrades.
• Assist with documentation and contribute to internal knowledge-sharing resources.

What We Are Looking For

• Strong interest in IT systems and enterprise support processes
• Familiarity with Windows 10/11, Microsoft 365, and basic computer hardware.
• Experience with Intune or Autopilot is an asset.
• Excellent attention to detail and organizational skills.
• Strong communication skills with a customer service mindset
• Ability to lift and move equipment (up to 25 lbs). Excellent communication skills – verbal and written, for both technical and non-technical audiences.
• Strong problem-solving, organizational, and prioritization skills.
• Proven ability to work independently and as part of a collaborative team.

We Put Safety First
A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.
We Lead With Honesty
We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.
We Are Stronger Together
Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.
We Are Driven To Do Great Work
We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.
We Create Opportunity
Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.
Bird celebrates diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.
Please note that this is a fixed term contract position

Please refer the Job description for details