Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.
As we continue to grow, we are looking for a Support Technician L2 – Service Desk to join our team.

ABOUT THE ROLE

As a Support Technician L2 – Service Desk, you will be responsible for providing technical support to end-users, diagnosing and resolving Windows OS issues, repairing or replacing Lenovo hardware components, and supporting Zebra printer setup, troubleshooting, and repairs. This role requires strong technical knowledge, problem-solving abilities, and excellent communication skills to deliver superior IT support.
Location: 8270 Mayrand Street, Montreal, QC
Schedule: Monday to Friday, 40 hours per week, 8:30 a.m. – 5:00 p.m.
Work Mode: Hybrid

WHAT YOU WILL DO

• Provide first-line and second-line support for Windows operating systems, including troubleshooting common issues (e.g., software conflicts, system crashes, slow performance, etc.).
• Assist users with configuring, installing, and upgrading Windows OS and software applications.
• Perform system diagnostics and resolve technical issues related to Windows, network connectivity, and hardware/software interactions.
• Support for Microsoft Office Suite, email configurations (Outlook), and other commonly used software applications.
• Perform troubleshooting, diagnostics, and repairs for Lenovo desktops, laptops, and workstations.
• Identify and replace faulty components, such as hard drives, RAM, motherboards, power supplies, and display panels.
• Use Lenovo diagnostic tools and utilities to perform hardware-level diagnostics.
• Re-image and set up new Lenovo systems according to organizational standards.
• Document hardware repairs and ensure proper inventory control of parts and components.
• Provide support for Zebra printers, including installation, setup, configuration, and troubleshooting of hardware and software components.
• Resolve printing issues, including print quality problems, connectivity issues, and label jams.
• Perform maintenance tasks such as replacing printer ribbons, printheads, and cleaning.
• Troubleshoot issues related to Zebra printer drivers, firmware, and network configurations.
• Assist users with configuring Zebra printers for network access and label printing.
• Provide support via phone, email, or remote desktop for both technical and non-technical users.
• Escalate complex issues to senior technicians or specialized teams when necessary.
• Ensure timely response to user requests and maintain user satisfaction through effective communication.
• Manage and track service requests in the ticketing system, ensuring proper documentation of troubleshooting steps and resolutions.
• Ensure that all systems are up to date with the latest Windows patches, security updates, and software versions.
• Perform routine hardware maintenance and upgrades as necessary, including installing additional memory, storage, or peripherals.
• Ensure data backup and disaster recovery procedures are followed during hardware replacements or system re-imaging.