The Project Manager is responsible and accountable the effective management of new business development and for improving and enhancing current business in specific areas assigned by the supervisor. This position will work closely with both customers and SMS to ensure business is conducted in an efficient manner while delivering a positive customer experience.
Project assignments will vary and may include supervising, managing or coordinating activities in any of the following areas: supporting new equipment sales, equipment assembly and start-up, supporting branch functions during absences or vacancies or trouble shooting various functions within a Branch or field operations.
Due to the possible range of assignments, the position has a broad knowledge of the branch’s daily business operations; including safety, parts and service sales, equipment maintenance, and customer support.

1. Primarily responsibilities include:

• Mentoring Branch employees and management to develop good customer service, explore internal operational efficiencies, assist with implementation of new plans or programs.
• Work closely with the Mining Sales department developing sales proposals as an operational expert.
• Evaluate used mining equipment as potential trade ins and purchasing used equipment.
• Ensure that the voice of the customer is heard loud and clear by SMS and Komatsu
• Leads / delegates or monitors customer JoiFUL Meetings and other strategic meetings and ensure appropriate follow up.
• Special assignments as required and assigned by the Supervisor.

1. Within the context of the specific assignment, the Project Manager is a leader and must have the knowledge and ability to:

• Plan, organize and direct all Branch operational activities.
• Implement and lead programs to build Branch capabilities.
• Mentor to a high level of operational performance in areas related profitability, environmental compliance, cost reduction, workflow, productivity, best practices, human resources and safety.
• Understand and manage the SMS contractual obligations, procedures and controls.
• Maintain a constant and unwavering focus to achieve a high level of customer satisfaction through operational efficiency, effective communication, and safety performance.
• Assist customer increasing fleet availability by identifying opportunities.
• Support effective delivery of service to customers.
• Resolve problems by asking questions and clarifying the customer’s concerns, determining the cause of the problem, explaining the best solution, making the correction or adjustment, and following up to ensure resolution to the customers expectation.
• Liaise between Customer / SMS / Factory; attend customer meetings as required.
• Work with other SMS departments to resolve issues and action business growth opportunities.
• Relay / escalate product or down time issues to senior leadership.

QUALIFICATIONS

The ideal candidate will have related post secondary education in the trades supplemented with management, financial and commercial business training and courses along with a minimum of 8 – 10 years’ experience within the mining/ industrial industry with a strong operations orientation is required.
The work requires a sound understanding of the underlying theoretical principles and concepts associated with the subject area and an understanding of the relation of these to the responsibilities of the position. The ability to manage in a diverse environment with focus on client and customer services is essential to success in this role.
Position generally on call 24/7 for customer and operations support.

Key Competencies:

• Ability to set objectives which are realistic but aggressive.
• Participates as a champion of the organization’s values resulting in the development of excellent internal and external customer relations.
• Demonstrates strength and competence in impacting and influencing for resources and outcomes (i.e. budgets, people, and technology) and finding “win-win” solutions.
• Stewards revenues and/ or expenses in accordance with budgets; estimates future possibilities, manages revenue/ expense controls, and provides informed analyses.
• Effectively utilizes the skills of subordinates to accomplish work objectives; provides a degree of supervision, support and accessibility that is tailored to the subordinates’ level of maturity and ability.
• Evaluates alternatives and assesses advantages/ risks in making decisions which are timely, decisive and effective; tailors decisions to unusual or ambiguous situations; having the courage and conviction to make important decisions in the face of conflicting or incomplete information.
• Identifies and evaluates unique opportunities for improving the Branch operations (i.e. sales, products, cost reductions, use of resources, policies/ procedures); generating new ideas, approaches or techniques having useful application.
• Must be highly motivated and able to influence and motivate others; maintains motivation even in the face of inevitable delays, setbacks, policy shifts and disappointment.
• Acquires and retains knowledge/ understanding through study, instruction or experience.

• Mentoring Branch employees and management to develop good customer service, explore internal operational efficiencies, assist with implementation of new plans or programs.
• Work closely with the Mining Sales department developing sales proposals as an operational expert.
• Evaluate used mining equipment as potential trade ins and purchasing used equipment.
• Ensure that the voice of the customer is heard loud and clear by SMS and Komatsu
• Leads / delegates or monitors customer JoiFUL Meetings and other strategic meetings and ensure appropriate follow up.
• Special assignments as required and assigned by the Supervisor