bout the job

Ascendant is a global payments technology company that helps businesses send, receive, and manage money worldwide through integrated, international payment solutions. Its platforms connect seamlessly with major accounting software, enabling streamlined financial operations for diverse organizations. In 2025, Ascendant acquired Financial Transmission Network, Inc. (FTNI), a leader in receivables automation, expanding its capabilities across the full payments ecosystem. By combining global payments and FX infrastructure with advanced receivables management, Ascendant delivers a comprehensive suite of solutions for both payables and receivables. The company is headquartered in Toronto, Canada, with additional offices in San Francisco, CA, Omaha, NE, and Victoria, Canada.

We are seeking an experienced and technically hands-on Manager, Technology Operations to lead and oversee the organization's technology operations, infrastructure, security, and service delivery functions. Reporting to the Chief Information Officer, this role is responsible for ensuring secure, reliable, compliant, and scalable IT services while managing people, processes, vendors, and operational initiatives.

The successful candidate combines strong leadership capabilities with deep technical expertise and a disciplined approach to governance, risk management, compliance, and technology operations. This position requires the ability to balance strategic planning with hands-on execution in a regulated and security-conscious environment. 

This role is full-time and requires in-office attendance four days per week in our downtown Toronto office. 

Annual Salary: $115,000 – $130,000 CAD

Job Duties and Responsibilities (including but are not limited to):

• Technology Operations & Infrastructure:Oversee the day-to-day operation, availability, performance, and reliability of technology infrastructure and services.
• Manage server, network, endpoint, and cloud environments, including monitoring, patching, capacity planning, and performance optimization.
• Coordinate infrastructure upgrades, maintenance activities, and technology lifecycle planning.
• Plan, execute, monitor, and test backup and recovery processes to ensure business continuity.
• Maintain operational readiness through disaster recovery planning, testing, monitoring, and documentation.
• Develop and maintain network architecture documentation and performance standards.

• Governance, Risk & Compliance:Ensure technology operations align with established governance, risk, and compliance requirements.
• Conduct regular technology and security risk assessments and support remediation initiatives.
• Oversee vulnerability management programs, security monitoring, and response activities.
• Support internal and external audits and maintain comp

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