CLV Group is a premier Canadian real estate firm specializing in the acquisition, development, and management of high-quality real estate assets. We deliver exceptional returns by aligning strategic acquisitions with expertly executed developments, innovative asset management, and operational excellence. Our consistent performance is no accident - it’s driven entirely by the strength of our people.
What truly differentiates CLV is our belief that real estate can, and should, be a force for good. We’re not just in the business of buildings; we’re in the business of building better communities. From office-to-residential conversions to mixed-use developments, we approach every project through a lens of sustainability, impact, and long-term value.
Our culture is rooted in passion, purpose, and a strong sense of community. We cultivate thriving environments where residents, businesses, and neighbourhoods flourish. Philanthropy and social responsibility are embedded into our DNA, ensuring that as we grow, so do the communities we serve. We want to show the world that a business can scale AND do good at the same time.
CLV is at a pivotal moment of expansion. With aggressive growth projections and a robust pipeline of projects, we are actively scaling across all areas of our business. For investors, that means strong fundamentals and long-term value creation. For top-tier talent, it means meaningful work, career growth, and a chance to be part of something transformative.
If you are a professional looking to build a rewarding career in real estate - CLV Group offers an unparalleled opportunity to grow, contribute, and make a lasting impact.
Find out more about our upcoming projects here: Real Estate Development Ottawa | CLV Group.
We are seeking an experienced and resident-focused Marketing Lead– Resident Engagement & Communications to lead communications and engagement strategies that support our Operations and Property Management teams across Canada. This leader will ensure our valued residents receive clear, timely, and professional communications that foster trust, build community, and strengthen the resident experience.
The Marketing Lead – Resident Engagement & Communications will design and deliver marketing strategies that improve engagement, enhance satisfaction, and support operational excellence at every property touchpoint. Working closely with Operations, Property Management, and regional teams, this role will be instrumental in reinforcing our reputation as a professional, resident-first organization.
In addition to the duties typically expected of a seasoned marketing communications professional, responsibilities will include:

Resident Engagement & Communications

• Develop and execute resident communication strategies that are timely, relevant, and professional.
• Partner with Property Management to ensure important updates, policies, and initiatives are clearly communicated to residents.
• Drive engagement through resident newsletters, campaigns, and community initiatives that foster belonging.
• Monitor resident communication feedback to continuously improve clarity and effectiveness.

Marketing Support for Operations & Property Management

• Provide strategic marketing support for leasing, property announcements, and operational initiatives.
• Develop templates, toolkits, and standardized communication materials to support Property Managers across Canada.
• Ensure communications are consistent, professional, and aligned with company standards.

Strategic Leadership & Planning

• Build and deliver a marketing plan that strengthens the resident experience and supports operational excellence.
• Establish KPIs and reporting to measure communication impact, resident engagement, and satisfaction.
• Partner with Operations leadership to align communications with business priorities and resident needs.

Change Management & Emergency Communications

• Lead communication planning and execution during capital improvement projects to keep residents informed, supported, and engaged throughout the process.
• Ensure consistent, transparent messaging during emergencies (e.g., service disruptions, critical safety events), working closely with Operations to deliver timely and accurate information.
• Build scalable communication frameworks to support property teams in delivering consistent, resident-first messages during periods of change or disruption.

Brand & Market Presence

• Ensure all resident-facing communications reflect the professionalism and quality of the company brand.
• Identify opportunities to highlight our commitment to resident care and community building.
• Champion initiatives that enhance our reputation as a trusted and responsive property management leader.

Most importantly, we are a small yet mighty team. This is a roll up your sleeves, help where you are needed kind of role. We are looking for a new team member who will support our success when and as needed, as our team will do for you when you need it.
This role is based in our offices five days a week, giving you the opportunity to work closely with your colleagues, learn from experienced professionals, and grow in a highly engaged team environment.
Learn more about our working at CLV here: Talent and Culture - CLV Group

QUALIFICATIONS

• 5+ years of progressive experience in marketing or communications.
• Experience in property management, real estate, or service-driven industries preferred.
• Proven ability to design and deliver communications that improve engagement and satisfaction.
• Strong writing, editing, and messaging skills with a resident-first mindset.
• Experience partnering with operations teams to deliver measurable results.
• Exceptional organizational and leadership skills with the ability to manage multiple priorities across regions.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
  We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
  We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to hr@clvgroup.com and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
  Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.
  Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada.
  Only selected candidates will be contacted. No phone calls please.
  We appreciate your interest in exploring an opportunity with CLV Group

Please refer the Job description for details