JOB DESCRIPTION

TITLE: IT Supervisor
STATUS: Full time
LOCATION: Head office and branches

BASIC REQUIREMENTS:

• IT Vendor Managment
• Requires an advanced proficiency in the operation of local and wide-area networks and components.
• Must be proficient with current Microsoft Server and Client operating systems.
• Must be able to perform duties accurately and independently.
• Must be able to prioritize tasks and meet deadlines.
• Must be able to work with members and associates in person or over the phone, in a courteous, pleasant, professional, and efficient manner.
• Discretion, accuracy, and clarity in communication are essential.
• A high degree of professionalism in regard to safeguarding sensitive data is also a requirement.
• Candidate must have a good working knowledge of a Microsoft Network environment.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the associate is regularly required to install, remove, change, and carry desktop computers, monitors, and network equipment around.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Requires a Bachelor’s Degree in Computer Information Systems or related IT specialization.
Requires at least 5 years of similar or related experience.
Certifications such as Microsoft Certified or Cisco Certified would be considered.

PREFERRED QUALIFICATIONS:

• 1-2 years Experience with switches, firewalls, Veeam, windows 2016, vmware, VoIP solutions, Microsoft Office 365
• Background or interest in VoIP technologies VoIP PBX Systems, MS Active Directory, Programming are also helpful assets.
• Desktop troubleshooting experience is essential
• Preference will be given to MCSE/MCP certifications

ABOUT US:

Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.
We are currently experiencing rapid growth and development in Canada as well as expansion into the U.S. and are recruiting a dedicated individual to work full time in our IT department. We offer an excellent opportunity to work in an enjoyable environment, with a competitive salary and benefits. The ideal candidate is someone with 2 years’ experience as a Computer Systems and VoIP Technician , and who believes in providing the best service and results.

• Installs, configures, tests, and maintains network computers and related networking equipment.
• Evaluate and install computer hardware, networking software, operating system software and software applications.
• Installs security updates on desktops, printers, and related networking equipment.
• Configures and maintains Microsoft Active Directory.
• Installs, configures, and maintains Anti-Virus, Anti-Spam, Anti- Malware, etc. for maximum internal network protection.
• Troubleshoots and resolves issues with desktops, printers, and related equipment, for in-house and remote users.
• Logs all computer, terminal, and printer hardware/software problems. Calls appropriate maintenance organizations and arranges for repair. Notifies manager of unusual problems.
• Assists with software upgrades and installations.
• Provides support to operational staff and other FDR associates as needed.
• Performs such other duties as may be required from time to time for the overall management and operation of FDR.
• Answers staff calls and helps resolve their computer/network issues.