ABOUT US:

The Ontario Provincial Police (OPP) is one of North America’s largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The OPP Values promote always doing the right things for the right reasons, by:

• Serving with PRIDE, PROFESSIONALISM and HONOUR.
• Interacting with RESPECT, COMPASSION and FAIRNESS.
• Leading with INTEGRITY, HONESTY and COURAGE.

MANDATORY REQUIREMENTS

• Ability to pass an OPP background/ security investigation.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of relevant sections of OPP, ministry and divisional headquarters manuals, policies, protocols, procedures practices and relevant legislations to provide administrative and clerical support to the divisional headquarters including providing information to general inquiries from staff and public, filing documents, processing fingerprints and mug shots, etc.
• Knowledge of terminology pertaining to the divisional operations to prepare correspondence, reports, and documents.
• Knowledge of OPP operations and structure to answer routine enquiries and to direct calls to appropriate staff.
• Knowledge of the operation and maintenance of office equipment such as telephone switchboard, photocopier and fax to handle calls quickly, photocopy material, transmit correspondence and documents, and maintain equipment in good working order, arranging for servicing as required.
• Knowledge of records management practices to maintain an organized, up-to-date records system and to locate and correctly file documents. Knowledge of and skill in keyboarding, computer operation and software including Microsoft Word and Excel to produce documents, type correspondence, and produce statistical reports/spreadsheets.
• Knowledge of specific software applications such as the RMS Niche, to retrieve and update information.
• Oral communication and interpersonal skills to clarify the nature of requests from callers, relay messages, and respond to enquiries by providing detailed information, in person and by phone to agencies, companies, police services, and the public. Written communication skills to compose correspondence, proofread a variety of documents, compile reports and summarize information.
• Exercises sensitivity, tact and diplomacy while greeting and responding to requests for information from individuals who are sometimes distraught, overly emotional or irate.

DON’T MEET EVERY QUALIFICATION?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

HOW TO APPLY:

• You must apply online.
• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• Read the job description to make sure you understand this job.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

LANGUAGE REQUIREMENTS AND ASSESSMENT:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.

Please refer the Job description for details