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Cx & Renewals Specialist at Enghouse
Toronto, ON, Canada - Full Time
Skills Needed
crm, customer service, communication skills, software industry
Specialization
Business marketing or a related field
Qualification
Graduate
Experience Required
N/A
Clerk Deli Reg. Ptu at Safeway
Lethbridge, AB T1K 6Z3, Canada - Full Time
Skills Needed
exhaust, meat
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Senior Process Mechanical Engineer at Ghd
Waterloo, ON, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Sales Representative at The Chefs Warehouse
Edmonton, AB, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Territory Manager Golden Horseshoe (Oakville Niagara) Full Book at Southern Glazers Wine And Spirits
Toronto, ON M8Z 4H4, Canada - Full Time
Skills Needed
ged, presentations, computer skills, email, powerpoint, metrics, analytical skills, excel
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Electronic Lab Calibration Technician at Pylon Electronics Ottawa
Ottawa, ON, Canada - Full Time
Skills Needed
test equipment, training, communication skills, electronics, iso, iec, french, labview
Specialization
Electrical
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Manager Business Development at National Bank Of Canada
Toronto, ON M5X 1J9, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Ceo at Altamiraai
Saskatchewan, Saskatchewan, Canada - Full Time
Skills Needed
economics, collaborative style, financial results
Specialization
Math computer sciences economics marketing or relevant areas
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Field Sales Representative at Firefly Solar Inc
Edmonton, AB T6E 5Y9, Canada - Full Time
Skills Needed
field marketing, crm software, communication skills, french
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Cash Manager at Shoppers Drug Mart Pharmaprix
Oshawa, ON L1J 0A1, Canada - Full Time
Skills Needed
cash handling, interpersonal skills, communication skills, customer service, independent thinking, decision making
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Heavy Equipment Mechanic at Vermeer Canada Inc
Calgary, AB, Canada - Full Time
Skills Needed
french
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Manager, Talent Acquisition at Construction And Equipment Divisional Services
Saint John, NB, Canada - Full Time
Skills Needed
onboarding, hr software, social media, vendors, strategic thinking, communication skills
Specialization
Business Administration, Human Resources, Administration, Business
Qualification
Graduate
Experience Required
N/A
Assistant Technique En Pharmacie at Shoppers Drug Mart Pharmaprix
Quebec City, QC G1H 3A7, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Project Coordinator Why Network at University Of British Columbia
British Columbia, British Columbia, Canada - Full Time
Skills Needed
completion, computer skills, conflict, management skills, writing, perspectives, social sciences, excel, powerpoint, health sciences, health equity, interpersonal skills, project coordination, research, community development
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Manager, Operations & Regulatory Affairs at Flair Airlines Ltd
Calgary, AB T2E 7H7, Canada - Full Time
Skills Needed
software, icao, strategic thinking, aviation regulations, analytical skills, reliability, diplomacy, collaboration, regulatory affairs, interpersonal skills, cars, government agencies
Specialization
Management business administration or a related aviation management discipline (preferred
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Apprentice Electrician/Solar Installer at Flux Renewables
Calgary, AB, Canada - Full Time
Skills Needed
adherence, dental care, vision care, ownership, power tools, french, profit sharing
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Head Cashier at Rona
Vaudreuil-Dorion, QC, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Student, Environmental Laboratory (Administration/Field) at Region Of Waterloo
Cambridge, ON, Canada - Full Time
Skills Needed
g2, microsoft office, environmental studies, machinery, chemicals, software, construction equipment, communication skills, access, management skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Customer Service Representative Onsite (Waterloo) at Teleperformance
Waterloo, ON N2V 1K8, Canada - Full Time
Skills Needed
internet explorer, google chrome, microsoft office, google suite, logical approach, corrective actions, business process, communication skills, edge, facts, slang
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Manager, Compliance Control Room (2268) at Td Bank
Toronto, ON, Canada - Full Time
Skills Needed
new business opportunities, accreditation, regulatory requirements, operations, capital markets, sensitive information, completion, regulations, communication skills, surveillance, canadian securities course
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 7 year(s)
CX & Renewals Specialist at Enghouse
Toronto, ON, Canada -
Full Time

Start Date

Immediate

Expiry Date

28 Apr, 25

Salary

0.0

Posted On

28 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Crm, Customer Service, Communication Skills, Software Industry

Industry

Outsourcing/Offshoring

Description

Enghouse Interactive is seeking a highly motivated and customer-focused professional to join our team as a CX and Renewals Specialist. In this role, you will be instrumental in providing exceptional support to our B2B clients, assisting with product renewals, and fostering long-term relationships. You will work closely with our sales, support, and customer success teams to ensure a world-class customer experience. This is a remote role reporting to the Manager, CX & Renewals.

QUALIFICATIONS & EXPERIENCE:

  • Bachelor’s degree in business, marketing, or a related field.
  • Proven experience in customer service, account management, or renewals management.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a cross-functional team environment.
  • Familiarity with CRM and Excel software and customer support tools is a plus.
  • Knowledge of the software industry and customer engagement solutions is a bonus

ABOUT US

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of video solutions, services, and contact centre software serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences built on its highly scalable platform that enables standards-based, real-time multimedia communications solutions for IP Multimedia Subsystem (IMS), service provider, enterprise, VoIP, and WebRTC applications on-premises or in the cloud. Enghouse Interactive helps transform the call centre from a cost centre to a powerful growth engine. Learn more here.
We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. Ready to revolutionize the future with us? Apply now!

LI-EI8

LI-Remote
Responsibilities
  • Build and maintain strong relationships with Enghouse Systems’ customers and partners, ensuring their satisfaction and addressing any concerns or issues promptly.
  • Proactively manage the renewal process for existing customers. Collaborate with the sales team to identify upsell and cross-sell opportunities during the renewal process.
  • Serve as a point of contact for customer inquiries, providing timely and accurate information, resolving issues, and ensuring a positive customer experience.
  • Identify satisfied customers who can serve as advocates for Enghouse Systems, including case studies, testimonials, and referrals.
  • Gather feedback from customers about their experiences and product usage and relay this information to the product development and customer success teams for continuous improvement.
  • Analyze customer data to identify trends and opportunities for improving customer satisfaction and retention.
  • Maintain detailed and accurate records of customer interactions, renewals, and support requests in the company’s CRM system.
  • Collaborate with the sales, marketing, and product teams to ensure a cohesive and consistent customer experience.
Cx & Renewals Specialist at Enghouse
Toronto, ON, Canada - Full Time
Skills Needed
crm, customer service, communication skills, software industry
Specialization
Business marketing or a related field
Qualification
Graduate
Experience Required
N/A
Clerk Deli Reg. Ptu at Safeway
Lethbridge, AB T1K 6Z3, Canada - Full Time
Skills Needed
exhaust, meat
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Senior Process Mechanical Engineer at Ghd
Waterloo, ON, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Sales Representative at The Chefs Warehouse
Edmonton, AB, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Territory Manager Golden Horseshoe (Oakville Niagara) Full Book at Southern Glazers Wine And Spirits
Toronto, ON M8Z 4H4, Canada - Full Time
Skills Needed
ged, presentations, computer skills, email, powerpoint, metrics, analytical skills, excel
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Electronic Lab Calibration Technician at Pylon Electronics Ottawa
Ottawa, ON, Canada - Full Time
Skills Needed
test equipment, training, communication skills, electronics, iso, iec, french, labview
Specialization
Electrical
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Manager Business Development at National Bank Of Canada
Toronto, ON M5X 1J9, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Ceo at Altamiraai
Saskatchewan, Saskatchewan, Canada - Full Time
Skills Needed
economics, collaborative style, financial results
Specialization
Math computer sciences economics marketing or relevant areas
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Field Sales Representative at Firefly Solar Inc
Edmonton, AB T6E 5Y9, Canada - Full Time
Skills Needed
field marketing, crm software, communication skills, french
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Cash Manager at Shoppers Drug Mart Pharmaprix
Oshawa, ON L1J 0A1, Canada - Full Time
Skills Needed
cash handling, interpersonal skills, communication skills, customer service, independent thinking, decision making
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Heavy Equipment Mechanic at Vermeer Canada Inc
Calgary, AB, Canada - Full Time
Skills Needed
french
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Manager, Talent Acquisition at Construction And Equipment Divisional Services
Saint John, NB, Canada - Full Time
Skills Needed
onboarding, hr software, social media, vendors, strategic thinking, communication skills
Specialization
Business Administration, Human Resources, Administration, Business
Qualification
Graduate
Experience Required
N/A
Assistant Technique En Pharmacie at Shoppers Drug Mart Pharmaprix
Quebec City, QC G1H 3A7, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Project Coordinator Why Network at University Of British Columbia
British Columbia, British Columbia, Canada - Full Time
Skills Needed
completion, computer skills, conflict, management skills, writing, perspectives, social sciences, excel, powerpoint, health sciences, health equity, interpersonal skills, project coordination, research, community development
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Manager, Operations & Regulatory Affairs at Flair Airlines Ltd
Calgary, AB T2E 7H7, Canada - Full Time
Skills Needed
software, icao, strategic thinking, aviation regulations, analytical skills, reliability, diplomacy, collaboration, regulatory affairs, interpersonal skills, cars, government agencies
Specialization
Management business administration or a related aviation management discipline (preferred
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Apprentice Electrician/Solar Installer at Flux Renewables
Calgary, AB, Canada - Full Time
Skills Needed
adherence, dental care, vision care, ownership, power tools, french, profit sharing
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Head Cashier at Rona
Vaudreuil-Dorion, QC, Canada - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Student, Environmental Laboratory (Administration/Field) at Region Of Waterloo
Cambridge, ON, Canada - Full Time
Skills Needed
g2, microsoft office, environmental studies, machinery, chemicals, software, construction equipment, communication skills, access, management skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Customer Service Representative Onsite (Waterloo) at Teleperformance
Waterloo, ON N2V 1K8, Canada - Full Time
Skills Needed
internet explorer, google chrome, microsoft office, google suite, logical approach, corrective actions, business process, communication skills, edge, facts, slang
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Manager, Compliance Control Room (2268) at Td Bank
Toronto, ON, Canada - Full Time
Skills Needed
new business opportunities, accreditation, regulatory requirements, operations, capital markets, sensitive information, completion, regulations, communication skills, surveillance, canadian securities course
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 7 year(s)