Since 1981, Peterbilt Manitoba Ltd. has been proud to sell and support the iconic Peterbilt truck brand. Peterbilt Manitoba Ltd. is a multiple award-winning, full-service dealership offering the complete Peterbilt line of new and used heavy-duty and medium-duty trucks, service, body shop, and parts. The dealerships’ goal is to provide the Manitoba region with continued professional and reliable service and with a product that beats the competition in quality, performance, durability, original rugged appeal, and class.
Are you passionate about technology and eager to break into the IT field? Peterbilt Manitoba Ltd. is looking for a detail-oriented and enthusiastic Junior IT Support Technician to join our General/Admin team in Winnipeg. This is an excellent opportunity for someone who enjoys solving problems, working hands-on with technology, and supporting others, even if you don’t have years of professional experience.
Reporting directly to the IT Manager, you’ll provide hands-on and remote support to staff across the organization, contribute to system maintenance and documentation, and play a key part in keeping our day-to-day IT operations running smoothly. You’ll also have the opportunity to assist with larger projects and develop your skills.

QUALIFICATIONS:

• High school diploma or equivalent.
• Tech-savvy, with an aptitude for working with computers, software, and electronics.
• Ability to diagnose problems and performing repairs on IT assets; able to support a wide range of unfamiliar applications with minimal supervision.
• Comfortable working with computer hardware and performing bench work using hands and hand tools.
• Experience with Windows, Debian-like, macOS, and iOS operating systems.
• Basic understanding of core computing concepts such as DNS, DHCP, virtualization, networking, backups, permissions, printing, email, licensing, MDM, and Active Directory Domain Services (AD DS).
• Ability to quickly adapt to new software systems and databases.
• Detail-oriented with a strong track record of accuracy.
• Demonstrated ability to handle sensitive information with confidentiality and professionalism.
• Sound judgment in escalating issues to senior IT staff when appropriate.
• Strong verbal and written communication skills; able to communicate effectively with team members, employees, and management.
• Proven ability to work independently and collaboratively in a team environment.
• Highly motivated, passionate about technology, eager to learn, and a positive team player.
• Physically capable of lifting up to 40 lbs, as well as bending, crouching, kneeling, reaching, stretching, sitting, or standing for extended periods.

• Serve as the first point of contact for staff seeking technical assistance.
• Resolve end-user IT issues. Including but not limited to, password resets, software questions, PC hardware problems, Internet connectivity, printing problems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Perform in-person, on-site repairs of PC hardware, printers, and other peripherals.
• Image/deploy workstations to users as needed.
• Identify and escalate deeper and more complex issues to appropriate resources.
• Participate in moves, adds, and changes to network and systems access for new, departing, or relocated employees.
• Accurately log work orders/helpdesk tickets and resolutions in the help desk ticket system.
• Write documentation for end-users and IT staff.
• Compile, maintain, and file all repair records, reports, and other documents as required.
• System administration tasks as assigned.
• Assist I.T. Manager as required.
• Additional responsibilities as assigned.