Aufgaben
We put Mercedes-Benz vehicles on the road - with passion and commitment!
As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building. You will find further information about our house and its benefits under: https://group.mercedes-benz.com/karriere/ueber-uns/standorte/standort-detailseite-5297.html

Your tasks will be:

• Reaching out to delinquent customers using telephone and email
• Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach
• Conduct extensive research both online, via dealerships and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
• Designate and optimize conversation strategies to identify and cope with different customer attitudes
• Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations
• Cooperate and liaise with colleagues of different departments based in Spain on individual matters such as customer complaints, accounting, insurance, repossession, remarketing, etc but also here in Berlin, in regards of Legal Collections

Qualifikationen

What you bring to the table:

• Ideally a degree in Law, Business Administration, Economics/Finance or a related field
• Knowledge of Collections or Credit Operations will be considered as a plus
• Fluent in Spanish and strong English knowledge
• More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself

Soft skills:

• Driven to win
• Driven to continuously improve
• Perseverance
• Strong Negotiation and communication skills
• Assertiveness
• Attention to details
• Excellent teamwork skills
• Reliable and self-reliant way of working

Additional information:
It is a temporary position.
It doesn’t work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB) and mark your application documents as “relevant for this application” in the online form.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv-[site]@mercedes-benz.com
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
You would like to know what other positions are available at the Mercedes-Benz Bank Service Center? Use #MBBSC in our job search to find out about our latest vacancies.
Essenszulagen
Betriebliche Altersversorgung
Hybrides Arbeiten möglich
Gesundheitsmaßnahmen
Mitarbeiterrabatte möglich
Flexible Arbeitszeit möglich
Mitarbeiter Events
Coaching
Betriebsarzt
Barrierefreiheit
Gute Anbindung
Parkplatz
KontaktMercedes-Benz Bank Service Center GmbH
Otto-Braun-Strasse 7810249 BerlinDetails zum Standort
Linh Vo E-Mail: linh.vo@mercedes-benz.com

• Reaching out to delinquent customers using telephone and email
• Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach
• Conduct extensive research both online, via dealerships and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
• Designate and optimize conversation strategies to identify and cope with different customer attitudes
• Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations
• Cooperate and liaise with colleagues of different departments based in Spain on individual matters such as customer complaints, accounting, insurance, repossession, remarketing, etc but also here in Berlin, in regards of Legal Collection