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Service Delivery Manager at Serco Plc
Darmstadt, Hesse, Germany - Full Time
Skills Needed
Mission Critical Systems, Sla Management, Kpi Management, Client Relationship Management, Leadership, Communication, Risk Management, Incident Resolution, Process Optimization, Industry Standards, Project Management, Data Analysis, Adaptability, Organizational Skills, Time Management
Specialization
Candidates should have a strong understanding of mission-critical systems and a proven track record of managing SLAs and KPIs in high-pressure environments. Exceptional leadership and communication skills are essential, along with experience in risk management and familiarity with industry standards.
Experience Required
Minimum 5 year(s)
Jr. Bauleiter Elektrotechnik Infrastruktur (m/w/d) at Evoke Germany GmbH
Rheinberg, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Project Management, Construction Coordination, Safety Management, Quality Control, Communication, Technical Skills, Ms Office, Organization, Team Collaboration
Specialization
Candidates should have a technical education or degree in Electrical Engineering or Construction. Initial experience in construction management or project coordination is required, along with strong organizational skills and proficiency in MS Office.
Verkäufer Obst und Gemüse (m/w/d) at REWE Group
Essen, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Product Knowledge, Team Collaboration, Sales Skills, Inventory Management, Freshness Awareness
Specialization
Ideally, you should have some experience in retail, particularly in food sales, but newcomers are welcome. A friendly demeanor and a customer-oriented approach are essential for this role.
Deputy Store Manager (m/w/d) für die Vodafone Filiale in Berlin (Badstr. 4) at Vodafone United States
Berlin, , Germany - Full Time
Skills Needed
Retail Experience, Sales Techniques, Coaching, Customer Satisfaction, Telecommunications Knowledge, Team Leadership, Operational Management, Social Media Strategy
Specialization
Candidates should have a completed commercial or business education and at least 2 years of experience in retail or customer operations, ideally in the telecommunications sector. Fluency in German (C1) and knowledge of sales methodologies are also required.
Experience Required
Minimum 2 year(s)
Steuerfachkraft (m/w/d) in Wuppertal mindestens 52.000€ - 100% Remote mögli at Taxtalente.de
Wuppertal, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Communication Skills, Attention To Detail, Efficient Work Style, Digital Work Approach, Passion For Tax Topics
Specialization
Candidates should possess strong communication skills and a meticulous work ethic. A passion for tax-related topics and openness to digital workflows are also important.
Senior Recruiter – Commercial (m/f/d) / maternity cover at Redcare Pharmacy
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Recruiting, Stakeholder Management, Data Analysis, Process Improvement, Employer Branding, Talent Engagement, Fluency In English, Fluency In German
Specialization
Candidates should have over 4 years of recruiting experience, particularly in commercial functions, and proven ability to recruit at all levels. Strong stakeholder management skills and fluency in both English and German are also required.
Experience Required
Minimum 5 year(s)
Sicherheitsmitarbeiter (m/w/d) für Wohnheim in Grünau at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Surveillance, Reporting, Emergency Management, Access Control, Reliability, Interpersonal Skills, German Language Proficiency
Specialization
Candidates must have an IHK certificate of competence according to §34a GewO and a clean extended background check. Additional certifications such as First Aid and Fire Safety are preferred but can be submitted later.
Kfz Mechatroniker Monteur (m/w/d) at A.T.U Auto-Teile-Unger
Münster, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Kfz Mechatroniker, Diagnostics, Maintenance, Vehicle Inspection, Oldtimer Restoration, Electric Vehicles, Technical Knowledge, Problem Solving
Specialization
Candidates with or without recognized vocational training are welcome, with a preference for those holding qualifications in automotive or related technical fields. Practical experience in the automotive sector is also acceptable, along with a valid driver's license in Germany.
Assistant Store Manager - Teilzeit (m/w/d) at Lovisa
Hanover, Lower Saxony, Germany - Full Time
Skills Needed
Leadership, Coaching, Motivation, Customer Service, Fashion Awareness, Trend Sensitivity
Specialization
A strong desire to develop leadership and management skills is essential. Candidates should have extensive experience in direct customer contact and a keen eye for fashion trends.
Sicherheitsmitarbeiter (m/w/d) für Einkaufscenter in Berlin (VZ/TZ/Mini) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Sachkundeprüfung, Zuverlässigkeit, Gute Umgangsformen, Ersthelfer, Brandschutzhelfer
Specialization
Candidates must have a valid security certification according to §34a GewO and a clean criminal record. Additional qualifications include being a first aider and fire protection helper.
Bauüberwacher (m/w/d/) - Tief- und Straßenbau at Deutscher Bauservice GmbH
Augsburg, Bavaria, Germany - Full Time
Skills Needed
Quality Assurance, Safety Compliance, Construction Management, Technical Execution, Project Coordination, Documentation, Communication, Regulatory Knowledge, Ms Office Proficiency, Team Collaboration, Construction Planning, Permit Application, Progress Monitoring, Cost Efficiency, Stakeholder Management, Meeting Facilitation
Specialization
Candidates should have a qualification as a certified foreman, technician, or civil engineer with extensive experience in civil engineering or landscaping. Proficiency in MS Office and knowledge of relevant regulations are also required.
Experience Required
Minimum 5 year(s)
Bauüberwacher (m/w/d/) - Tief- und Straßenbau at Deutscher Bauservice GmbH
Geisa, Thuringia, Germany - Full Time
Skills Needed
Quality Assurance, Safety Management, Construction Coordination, Technical Execution, Documentation, Communication, Project Management, Regulatory Compliance, Construction Planning, Team Leadership, Material Management, Meeting Facilitation, Permit Application, Ms Office Proficiency, German Language Skills, Driving License
Specialization
You should be a certified foreman, technician, or civil engineer with extensive experience in civil engineering or comparable fields. Proficiency in MS Office and knowledge of relevant regulations are also required.
Experience Required
Minimum 5 year(s)
Team Lead Call Center - remote deutschlandweit (d/m/w) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
Leadership, Analytical Skills, Process Oriented Skills, Sales Experience, Team Management, Customer Experience, Communication Skills, Google Tools
Specialization
A passion for the automotive sector and initial leadership experience in a sales team are required. You should possess strong leadership qualities, good analytical and process-oriented skills, and be fluent in German and English.
Experience Required
Minimum 2 year(s)
Studentische Hilfskraft (m/w/d) at REWE Group
Haan, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Cash Handling, Problem Solving, Teamwork, Communication, Flexibility, Responsibility, Sales
Specialization
Candidates must be enrolled as students and have a passion for retail and customer interaction. A strong sense of service, responsibility, and flexibility in scheduling are essential.
Verkaufsberater m/w/d im Außendienst Baustoffe at BayWa AG
Haag in Oberbayern, Bavaria, Germany - Full Time
Skills Needed
Customer Consultation, New Customer Acquisition, Construction Site Support, Offer Creation, Complaint Handling, Sales Orientation, Independent Work, Team Collaboration
Specialization
Candidates should have completed training in a commercial or technical field and possess expertise in construction materials. A strong sales orientation and the ability to work independently and in a team are essential.
Experience Required
Minimum 2 year(s)
Servicetechniker - FTTH/NE4 (d/w/m) at prettyTELCO GmbH
Wolfsburg, Lower Saxony, Germany - Full Time
Skills Needed
Ftth, Glasfaserspleißen, Netzwerktechnik, Fehleranalyse, Dokumentation, Qualitätssicherung, Kundenberatung, Elektro Technische Ausbildung
Specialization
Candidates must reside in Germany and possess a Class B driver's license. A completed technical education in electronics or telecommunications is required, along with ideally some experience in the field.
Verkäuferin Verkäufer (m/w/d) at A.T.U Auto-Teile-Unger
Kassel, Hesse, Germany - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Product Knowledge, Inventory Management, Automotive Knowledge, Physical Fitness, Problem Solving
Specialization
Candidates should have experience in retail or service industries and an interest in the automotive or related sectors. Physical fitness is required as the job involves standing and walking for up to 8 hours a day.
Steuerfachkraft (m/w/d) in Kehl mindestens 52.000€ - 100% Remote möglich at Taxtalente.de
Kehl, Baden-Württemberg, Germany - Full Time
Skills Needed
Communication Skills, Attention To Detail, Efficient Work Style, Digital Work Approach, Passion For Tax Topics
Specialization
Candidates should possess strong communication skills and enjoy interacting with clients. A careful, efficient, and conscientious work style, along with a passion for tax-related topics, is also desired.
Praktikant User Experience Research (m/w/d) in Düsseldorf at Vodafone United States
Düsseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
User Experience Research, Qualitative Research, Data Analysis, Team Collaboration, Digital Media, Communication, Agile Methodologies, Self Motivation, Problem Solving, German, English
Specialization
Candidates should be enrolled in or on a gap year from studies in Psychology, Sociology, Communication Science, or a related field with good academic performance. A strong interest in qualitative UX research methods and digital media is essential, along with fluency in German and English.
CAD Administrator /IT Anwendungsbetreuer (w/m/d) at Drees Sommer Belgium
Berlin, , Germany - Full Time
Skills Needed
Cad Software, Simulation Software, Autodesk Revit, Bim Software, Technical Support, User Consultation, License Management, Error Analysis, Server Administration, Network Technology, Team Collaboration, Problem Solving, Communication Skills, Responsibility, Quick Learning, German Language Skills
Specialization
Candidates should have completed IT training or possess equivalent qualifications with relevant experience. Strong knowledge of Autodesk products and basic networking and server administration skills are required.
Experience Required
Minimum 2 year(s)
Service Delivery Manager at Serco Plc
Darmstadt, Hesse, Germany -
Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Mission-Critical Systems, SLA Management, KPI Management, Client Relationship Management, Leadership, Communication, Risk Management, Incident Resolution, Process Optimization, Industry Standards, Project Management, Data Analysis, Adaptability, Organizational Skills, Time Management

Industry

Facilities Services

Description
Job Introduction Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration. On behalf of our team in Germany, we are looking for a skilled Service Delivery Manager for Mission Operations. The successful candidate is responsible for overseeing the seamless delivery of mission-critical services within high-stakes, complex operational environments, such as aerospace, defence, or space exploration. This role ensures that the services meet performance, reliability, and quality standards while aligning with organizational objectives and client expectations. The Service Delivery Manager collaborates with cross-functional teams, including security operations engineers, training and simulation officers, spacecraft operations engineers, to ensure operational excellence and continuous improvement. Key Responsibilities As Service Delivery Manager you will concentrate your activities on the following: Manage end-to-end service delivery for mission operations, ensuring services are executed on time, within budget, and to the required quality standards Act as the primary point of contact for clients, mission teams, and internal stakeholders, ensuring clear communication and alignment on service expectations and performance metrics Define, track, and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure mission-critical systems and processes operate reliably Collaborate with mission operations teams, including engineers, training and simulation officers, and security engineers, to ensure seamless execution of services Oversee resource allocation, including personnel, technology, and budget, to support mission objectives and service delivery goals Ensure all services comply with industry regulations, safety standards, and organizational policies, particularly in highly regulated domains Drive initiatives to enhance service delivery processes, leveraging data-driven insights and industry trends to improve mission outcomes Skills Do you think you are the person we are looking for? See below what experience or knowledge you should bring: Strong understanding of mission-critical systems, including satellite operations, ground control, or space mission protocols Proven track record of managing SLAs, KPIs, and client relationships in high-pressure environments Exceptional leadership and communication skills, with the ability to collaborate across technical and non-technical teams Experience with risk management, incident resolution, and process optimization Familiarity with industry standards and regulations (e.g., ESA, NASA, or similar institutions guidelines) Proficiency in project management tools (e.g., Jira, MS Project) and data analysis platforms Ability to work in a fast-paced, dynamic environment and manage multiple priorities Key competences: Problem-solving and critical thinking Stakeholder relationship management Attention to detail and operational rigor Adaptability to evolving mission requirements Strong organizational and time-management skills Package Description Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing. Hybrid working model. 30% subvention on Deutschland ticket. Gym membership discount. Private pension scheme. Corporate Benefits discounts. 30 days of holiday.
Responsibilities
The Service Delivery Manager is responsible for managing end-to-end service delivery for mission operations, ensuring services are executed on time, within budget, and to the required quality standards. They act as the primary point of contact for clients and internal stakeholders, ensuring clear communication and alignment on service expectations.
Service Delivery Manager at Serco Plc
Darmstadt, Hesse, Germany - Full Time
Skills Needed
Mission Critical Systems, Sla Management, Kpi Management, Client Relationship Management, Leadership, Communication, Risk Management, Incident Resolution, Process Optimization, Industry Standards, Project Management, Data Analysis, Adaptability, Organizational Skills, Time Management
Specialization
Candidates should have a strong understanding of mission-critical systems and a proven track record of managing SLAs and KPIs in high-pressure environments. Exceptional leadership and communication skills are essential, along with experience in risk management and familiarity with industry standards.
Experience Required
Minimum 5 year(s)
Jr. Bauleiter Elektrotechnik Infrastruktur (m/w/d) at Evoke Germany GmbH
Rheinberg, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Project Management, Construction Coordination, Safety Management, Quality Control, Communication, Technical Skills, Ms Office, Organization, Team Collaboration
Specialization
Candidates should have a technical education or degree in Electrical Engineering or Construction. Initial experience in construction management or project coordination is required, along with strong organizational skills and proficiency in MS Office.
Verkäufer Obst und Gemüse (m/w/d) at REWE Group
Essen, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Product Knowledge, Team Collaboration, Sales Skills, Inventory Management, Freshness Awareness
Specialization
Ideally, you should have some experience in retail, particularly in food sales, but newcomers are welcome. A friendly demeanor and a customer-oriented approach are essential for this role.
Deputy Store Manager (m/w/d) für die Vodafone Filiale in Berlin (Badstr. 4) at Vodafone United States
Berlin, , Germany - Full Time
Skills Needed
Retail Experience, Sales Techniques, Coaching, Customer Satisfaction, Telecommunications Knowledge, Team Leadership, Operational Management, Social Media Strategy
Specialization
Candidates should have a completed commercial or business education and at least 2 years of experience in retail or customer operations, ideally in the telecommunications sector. Fluency in German (C1) and knowledge of sales methodologies are also required.
Experience Required
Minimum 2 year(s)
Steuerfachkraft (m/w/d) in Wuppertal mindestens 52.000€ - 100% Remote mögli at Taxtalente.de
Wuppertal, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Communication Skills, Attention To Detail, Efficient Work Style, Digital Work Approach, Passion For Tax Topics
Specialization
Candidates should possess strong communication skills and a meticulous work ethic. A passion for tax-related topics and openness to digital workflows are also important.
Senior Recruiter – Commercial (m/f/d) / maternity cover at Redcare Pharmacy
Cologne, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Recruiting, Stakeholder Management, Data Analysis, Process Improvement, Employer Branding, Talent Engagement, Fluency In English, Fluency In German
Specialization
Candidates should have over 4 years of recruiting experience, particularly in commercial functions, and proven ability to recruit at all levels. Strong stakeholder management skills and fluency in both English and German are also required.
Experience Required
Minimum 5 year(s)
Sicherheitsmitarbeiter (m/w/d) für Wohnheim in Grünau at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Surveillance, Reporting, Emergency Management, Access Control, Reliability, Interpersonal Skills, German Language Proficiency
Specialization
Candidates must have an IHK certificate of competence according to §34a GewO and a clean extended background check. Additional certifications such as First Aid and Fire Safety are preferred but can be submitted later.
Kfz Mechatroniker Monteur (m/w/d) at A.T.U Auto-Teile-Unger
Münster, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Kfz Mechatroniker, Diagnostics, Maintenance, Vehicle Inspection, Oldtimer Restoration, Electric Vehicles, Technical Knowledge, Problem Solving
Specialization
Candidates with or without recognized vocational training are welcome, with a preference for those holding qualifications in automotive or related technical fields. Practical experience in the automotive sector is also acceptable, along with a valid driver's license in Germany.
Assistant Store Manager - Teilzeit (m/w/d) at Lovisa
Hanover, Lower Saxony, Germany - Full Time
Skills Needed
Leadership, Coaching, Motivation, Customer Service, Fashion Awareness, Trend Sensitivity
Specialization
A strong desire to develop leadership and management skills is essential. Candidates should have extensive experience in direct customer contact and a keen eye for fashion trends.
Sicherheitsmitarbeiter (m/w/d) für Einkaufscenter in Berlin (VZ/TZ/Mini) at HR Dpt.
Berlin, , Germany - Full Time
Skills Needed
Sachkundeprüfung, Zuverlässigkeit, Gute Umgangsformen, Ersthelfer, Brandschutzhelfer
Specialization
Candidates must have a valid security certification according to §34a GewO and a clean criminal record. Additional qualifications include being a first aider and fire protection helper.
Bauüberwacher (m/w/d/) - Tief- und Straßenbau at Deutscher Bauservice GmbH
Augsburg, Bavaria, Germany - Full Time
Skills Needed
Quality Assurance, Safety Compliance, Construction Management, Technical Execution, Project Coordination, Documentation, Communication, Regulatory Knowledge, Ms Office Proficiency, Team Collaboration, Construction Planning, Permit Application, Progress Monitoring, Cost Efficiency, Stakeholder Management, Meeting Facilitation
Specialization
Candidates should have a qualification as a certified foreman, technician, or civil engineer with extensive experience in civil engineering or landscaping. Proficiency in MS Office and knowledge of relevant regulations are also required.
Experience Required
Minimum 5 year(s)
Bauüberwacher (m/w/d/) - Tief- und Straßenbau at Deutscher Bauservice GmbH
Geisa, Thuringia, Germany - Full Time
Skills Needed
Quality Assurance, Safety Management, Construction Coordination, Technical Execution, Documentation, Communication, Project Management, Regulatory Compliance, Construction Planning, Team Leadership, Material Management, Meeting Facilitation, Permit Application, Ms Office Proficiency, German Language Skills, Driving License
Specialization
You should be a certified foreman, technician, or civil engineer with extensive experience in civil engineering or comparable fields. Proficiency in MS Office and knowledge of relevant regulations are also required.
Experience Required
Minimum 5 year(s)
Team Lead Call Center - remote deutschlandweit (d/m/w) at AUTO1 Group
Berlin, , Germany - Full Time
Skills Needed
Leadership, Analytical Skills, Process Oriented Skills, Sales Experience, Team Management, Customer Experience, Communication Skills, Google Tools
Specialization
A passion for the automotive sector and initial leadership experience in a sales team are required. You should possess strong leadership qualities, good analytical and process-oriented skills, and be fluent in German and English.
Experience Required
Minimum 2 year(s)
Studentische Hilfskraft (m/w/d) at REWE Group
Haan, North Rhine-Westphalia, Germany - Full Time
Skills Needed
Customer Service, Cash Handling, Problem Solving, Teamwork, Communication, Flexibility, Responsibility, Sales
Specialization
Candidates must be enrolled as students and have a passion for retail and customer interaction. A strong sense of service, responsibility, and flexibility in scheduling are essential.
Verkaufsberater m/w/d im Außendienst Baustoffe at BayWa AG
Haag in Oberbayern, Bavaria, Germany - Full Time
Skills Needed
Customer Consultation, New Customer Acquisition, Construction Site Support, Offer Creation, Complaint Handling, Sales Orientation, Independent Work, Team Collaboration
Specialization
Candidates should have completed training in a commercial or technical field and possess expertise in construction materials. A strong sales orientation and the ability to work independently and in a team are essential.
Experience Required
Minimum 2 year(s)
Servicetechniker - FTTH/NE4 (d/w/m) at prettyTELCO GmbH
Wolfsburg, Lower Saxony, Germany - Full Time
Skills Needed
Ftth, Glasfaserspleißen, Netzwerktechnik, Fehleranalyse, Dokumentation, Qualitätssicherung, Kundenberatung, Elektro Technische Ausbildung
Specialization
Candidates must reside in Germany and possess a Class B driver's license. A completed technical education in electronics or telecommunications is required, along with ideally some experience in the field.
Verkäuferin Verkäufer (m/w/d) at A.T.U Auto-Teile-Unger
Kassel, Hesse, Germany - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Product Knowledge, Inventory Management, Automotive Knowledge, Physical Fitness, Problem Solving
Specialization
Candidates should have experience in retail or service industries and an interest in the automotive or related sectors. Physical fitness is required as the job involves standing and walking for up to 8 hours a day.
Steuerfachkraft (m/w/d) in Kehl mindestens 52.000€ - 100% Remote möglich at Taxtalente.de
Kehl, Baden-Württemberg, Germany - Full Time
Skills Needed
Communication Skills, Attention To Detail, Efficient Work Style, Digital Work Approach, Passion For Tax Topics
Specialization
Candidates should possess strong communication skills and enjoy interacting with clients. A careful, efficient, and conscientious work style, along with a passion for tax-related topics, is also desired.
Praktikant User Experience Research (m/w/d) in Düsseldorf at Vodafone United States
Düsseldorf, North Rhine-Westphalia, Germany - Full Time
Skills Needed
User Experience Research, Qualitative Research, Data Analysis, Team Collaboration, Digital Media, Communication, Agile Methodologies, Self Motivation, Problem Solving, German, English
Specialization
Candidates should be enrolled in or on a gap year from studies in Psychology, Sociology, Communication Science, or a related field with good academic performance. A strong interest in qualitative UX research methods and digital media is essential, along with fluency in German and English.
CAD Administrator /IT Anwendungsbetreuer (w/m/d) at Drees Sommer Belgium
Berlin, , Germany - Full Time
Skills Needed
Cad Software, Simulation Software, Autodesk Revit, Bim Software, Technical Support, User Consultation, License Management, Error Analysis, Server Administration, Network Technology, Team Collaboration, Problem Solving, Communication Skills, Responsibility, Quick Learning, German Language Skills
Specialization
Candidates should have completed IT training or possess equivalent qualifications with relevant experience. Strong knowledge of Autodesk products and basic networking and server administration skills are required.
Experience Required
Minimum 2 year(s)