JOB DESCRIPTION

Job Title: Unit Clerk
Department: Emergency
Reports to: Nurse Manager
Date: 2025

CONFIDENTIALITY

• You will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality. To this end you will not discuss workings of the Hospital or its patients with people outside the Hospital, save as required to do so in the course of your work. You must return to the Hospital upon request and, in any event, upon the termination of your employment, all documents or other property of the Hospital which are in your possession or under your control. No documents or property of the Hospital may be removed from the Hospital without prior authorisation
  NOTE: The extent and speed of change in the delivery of health care is such that adaptability is essential in this position. The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation. The Hospital is at the developmental stage and therefore, the job description must be regarded as an outline of the major areas of accountability at the present time which will be reviewed and assessed on an on-going basis

OVERALL PURPOSE OF JOB

To provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.

KEY RESPONSIBILITIES AND DELIVERABLES

• Be responsible for the provision of administrative support to the department.
• Receive visiting staff and visitors to the unit and help process their enquiries.
• Ensure that patients and their needs are at the centre of all Hospital activities.
• Demonstrate behaviours consistent with the Values of the Hospital.
• The post-holder reports to the Nurse Manager or designated deputy.

RECEPTION DUTIES

• Receive visiting staff and visitors to the unit and help process their enquiries.
• Answer and route incoming calls to the appropriate people in a courteous and professional manner.
• Make outgoing calls as directed by nursing and medical staff.
• Co-ordinate patient bookings for Consultations and procedures on and off the ward (e.g. Radiology).
• Organize outpatient appointments for patients being discharged, where relevant.
• Collect post from main reception daily. Sort, separate, and distribute mail.

GENERAL DUTIES

• Ensure that all paperwork is stored confidentially in the designated area of the Ward / Department level.
• Report any issues with IT systems; fixtures & fittings or cleanliness to the relevant department promptly.
• Assist with the effective and timely administration of ‘BTime’ the Hospital’s time management system for all employees ensuring all records are up to date.
• Manage discharge letters compliance and complete daily reconciliation of letters, adhere to ED process map regarding same.
• Manage /Liaise with Supply chain regarding stationary and non-clinical stock items for the department.