Summary
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.
We are seeking a customer-focused, highly motivated, and technically proficient Application Support Technician to join our IT Business Consulting, Development and Automation Team. This role will support with application and environment maintenance, building and executing test cases, along with supporting hands-on implementation of low-code applications using the Mendix platform. We are looking for someone who understands business needs and can communicate technical details effectively to people of all levels. If you enjoy working with people and like investigating solutions to make life better for our customers, we’d like to meet you.

What you’ll do

• Track and report on the maintenance effort for supporting all locally developed applications within the business
• Second level support for application issues
• Work with monitoring tools such as Grafana and Splunk to capture application issues and track application/database performance whilst suggesting improvements
• Review code and implement additional logging where needed to support monitoring
• Support developers by completing allocated development tasks
• Build and execute test plans for applications through the Azure Test Plans Suite
• Support the testing effort in our non-production environments
• Identify bugs and attempt to resolve them before liaising with developers for support
• Consult with business departments on the introduction of new technologies and processes
• Co-ordination and execution of projects including the documenting of solutions and technical concepts
• Maintain the IT project and solution portfolio to ensure accurate reporting

What you’ll need

Required:

• Degree in a relevant field such as Computer Science, IT or Software Development, or a minimum of 1 years’ experience in a similar role with client-facing experience
• Experience with low-code application development such as Mendix, Outsystems, PowerApps etc. (or other software development experience)
• Experience using monitoring tools and communicating necessary actions
• A keen problem-solver with the ability to use critical thinking to find the most productive solution
• Strong business acumen with demonstrated knowledge of the FMCG industry
• Comfortable with learning new systems and getting hands-on with solutions
• Understanding of KPIs and SLAs with proven ability to adhere to them
• Excellent organisational and time management skills
• Strong presentation and communication skills with the ability to communicate with colleagues of all levels
• Experience of working in a project team preferably following the Agile methodology.
• Full driving licence

Desirable:

• Experience with data analysis methods and tools
• Knowledge of PostgreSQL
• Knowledge of scripting and automation tools – PowerShell, Python, Ansible etc.
• Project management certifications such as Prince, PMP, CompTIA Project+ etc.
• German language skills are desirable but not required

What you’ll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

• €36,500 rising to €49,500 after 3 years
• Flexiwage will allow you to split your monthly pay over the month - weekly or fortnightly options available
• 20 days holidays per annum rising to 25 days after 2 years
• Private employee medical insurance
• Company pension after one year of service
• Flexible start and finish times
• Initial training and ongoing development from an experienced team member
• Excellent opportunities for career progression
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
• Dynamic work environment
• Modern office facility with free parking
• On-site gym and canteen
• Hybrid working model - up to 2 days remote working per week
• Mobile and broadband discounts with Three network

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community

• Track and report on the maintenance effort for supporting all locally developed applications within the business
• Second level support for application issues
• Work with monitoring tools such as Grafana and Splunk to capture application issues and track application/database performance whilst suggesting improvements
• Review code and implement additional logging where needed to support monitoring
• Support developers by completing allocated development tasks
• Build and execute test plans for applications through the Azure Test Plans Suite
• Support the testing effort in our non-production environments
• Identify bugs and attempt to resolve them before liaising with developers for support
• Consult with business departments on the introduction of new technologies and processes
• Co-ordination and execution of projects including the documenting of solutions and technical concepts
• Maintain the IT project and solution portfolio to ensure accurate reportin