Responsibilities

• Lead operational readiness activity for onboarding launches and conversions.
• Ensure client needs are understood and mapped against available services, identifying operational gaps and working with teams to close them.
• Lead or support due diligence, gap analysis, TOM design, global responsibility matrix, fund flow and handover design.
• Design and document operating models, internal handoffs and non-standard processes.
• Coordinate model office strategy, operational testing inputs, UAT support and go-live readiness activities.
• Develop detailed operational readiness plans covering impacted operations departments.
• Manage operational readiness BAs/SMEs, workflow challenges, issues and escalations.
• Track headcount, training needs, access requirements and procedure readiness.
• Prepare and progress non-standard process reports and risk/compliance reviews where required.
• Provide regular progress reporting and participate in senior management steering and workstream forums.
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• Deliverables~