FRONT OFFICE MANAGER – LOUGH RYNN CASTLE ESTATE & GARDENS

Lough Rynn Castle Estate & Gardens is a privately owned, luxurious castle property nestled in the heart of County Leitrim. This is a unique opportunity to join the team at a pivotal time of growth and transformation as we are currently expanding our Hotel.
We are currently recruiting a Front Office Manager to lead and inspire our Front Office team, encompassing Reception, Reservations, Day and Night Porters. This is an exciting, career-defining role for an experienced, energetic, and innovative hospitality professional.

Key Responsibilities:

• Lead the daily operations of the Front Office department ensuring smooth, efficient service and guest satisfaction.
• Ensure all Front Office staff deliver outstanding service in line with Lough Rynn Castle’s luxury standards.
• Train and manage the team on key systems (e.g. Visual One, Avvio) to ensure data accuracy and efficient booking management.
• Manage online booking channels and implement rate changes as needed to maximise revenue.
• Support the wider hotel team with effective communication of daily events, arrivals/departures, and group functions.
• Monitor and enhance guest experience through active management of reservations, check-ins/outs, and issue resolution.
• Implement and maintain SOPs, ensuring regular training, coaching, and performance evaluation.
• Work closely with Sales and Senior Management on strategies to maximise occupancy.
• Prepare departmental rosters aligned with business needs, manage budgets and costs efficiently.
• Maintain high standards in cash and credit card handling, reporting, and audits.
• Foster a positive, collaborative team culture and implement ongoing staff development initiatives.

What We’re Looking For:

• Previous experience in a Front Office Management or Revenue Management role in a 4 or 5-star hotel.
• Strong leadership skills with the ability to inspire and develop high-performing teams.
• Excellent communication, problem-solving, and interpersonal skills.
• Knowledge of hotel reservation and property management systems (Visual One, Avvio or similar).
• A guest-focused approach and a genuine passion for hospitality.
• Strong commercial acumen with experience in budgeting, forecasting, and reporting.

What We Offer:

• Competitive salary.
• Career development with CPD opportunities.
• Complimentary meals on duty.
• Employee discounts at our sister property’s Spa & Leisure Centre.
• Access to the OIH Member Discount programme.
• Employee Assistance Programme (EAP).

Join us and become part of the next exciting chapter at Lough Rynn Castle Estate & Gardens. Bring your leadership and passion to one of Ireland’s leading hotel destinations.
Job Types: Full-time, Permanent
Pay: €34,000.00-€35,000.00 per year

Ability to commute/relocate:

• Mohill, CO. Leitrim: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Lead the daily operations of the Front Office department ensuring smooth, efficient service and guest satisfaction.
• Ensure all Front Office staff deliver outstanding service in line with Lough Rynn Castle’s luxury standards.
• Train and manage the team on key systems (e.g. Visual One, Avvio) to ensure data accuracy and efficient booking management.
• Manage online booking channels and implement rate changes as needed to maximise revenue.
• Support the wider hotel team with effective communication of daily events, arrivals/departures, and group functions.
• Monitor and enhance guest experience through active management of reservations, check-ins/outs, and issue resolution.
• Implement and maintain SOPs, ensuring regular training, coaching, and performance evaluation.
• Work closely with Sales and Senior Management on strategies to maximise occupancy.
• Prepare departmental rosters aligned with business needs, manage budgets and costs efficiently.
• Maintain high standards in cash and credit card handling, reporting, and audits.
• Foster a positive, collaborative team culture and implement ongoing staff development initiatives