Full job description

IT Support Engineer – 6-month contract – Dereham

My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process.

As you'll be supporting both office and manufacturing users, this role requires someone who is happy working on-site, moving around the business, setting up equipment, and carrying out physical deskside support when required.

Skills & Experience required from the IT Support Engineer:

• Microsoft 365 administration and end-user support.
• Providing 1st and 2nd Line IT Support.
• ITSM or Service Desk ticketing systems.
• Joiners, Leavers and Movers (JLM) processes.
• Windows desktop operating systems and standard business applications.
• Hardware installation, configuration and troubleshooting.
• Excellent customer service and communication skills.
• Strong problem-solving abilities with a proactive approach to support.
• Experience working in the manufacturing industry would be beneficial

Key Responsibilities of the IT Support Engineer:

• Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems.
• Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues.
• Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met.
• Manage the complete Joiners, Leavers and Movers (JLM) lifecycle, including account creation, hardware provisioning, permissions and onboarding.
• Configure, deploy and support laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint and Office.
• Maintain accurate documentation and update knowledge articles where required.
• Assist with IT hardware builds, deployments, asset management and workstation moves.
• Deliver excellent customer service while supporting a diverse user base across office and manufacturing environments.
• The IT Support Engineer is required to be onsite, 5 days a week in Dereham.