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Operations Manager at Félix

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Customer Operations, Support Operations, Bpo Management, Vendor Management, Stakeholder Communication, Quality Assurance, Sla Management, Training Development, Performance Management, Data Protection, Compliance, Automation, Chat Based Support, Fintech, Payments, Remittances

Specialization
Candidates must have over 5 years in Customer Operations and at least 2 years in managing BPO operations. A strong understanding of QA frameworks, SLAs, and vendor management is essential.

Experience Required
Minimum 5 year(s)

Project & Program Management II at Astreya

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Project Management, Data Analysis, Stakeholder Management, Communication, Risk Management, Documentation, Cross Functional Collaboration, Change Management, Cloud Platforms, Metrics, Kpi, Process Improvement, Technical Feasibility, Vendor Management, Agile Methodologies, Forecasting, Bug Tracking

Specialization
Candidates should have a bachelor's degree and 2 to 5 years of related experience. Strong communication skills, the ability to manage multiple projects, and experience with data analysis and project documentation are essential.

Experience Required
Minimum 2 year(s)

Senior Owner Account Manager at Nir Yu

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Relationship Management, Onboarding, Client Retention, Communication, Problem Diagnosis, Financial Literacy, Process Development, Workflow Automation, Proactive Management, Rapport Building, Follow Up Discipline, Strategic Thinking, Empathy, Boundary Setting, Data Presentation

Specialization
Candidates must have a minimum of four years in a senior relationship or account management role, with experience managing U.S.-based customers and impeccable, high-level English skills with a clear, neutral accent. Strong financial literacy, empathy combined with strong boundaries, and comfort creating processes in a startup environment are essential.

Experience Required
Minimum 2 year(s)

Trainee at Nokia

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Technical Support, Customization, Code Adjustments, Fix Preparation, Unix/Linux Scripting, Postgres, Mariadb, Sql, Oracle Rdbms, Java, C, Perl, Pl/Sql, Virtualization, Cloud Technologies, Networking Concepts

Specialization
Candidates must be active undergraduate students in their final year of engineering or related fields like Software, Computer, Telecommunication, or Electrical/Electronic engineering. Essential technical foundations include basic knowledge of UNIX/Linux scripting, foundational experience with databases like Postgres or MariaDB, basic SQL, and academic exposure to programming languages such as Java or C.

Desarrollador Java (Liferay) Sr at NEORIS

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Java, Liferay, Liferay Portal, Liferay Dxp, Liferay Themes, Liferay Layouts, Liferay Services, Javascript, Spring Framework, Apache Tomcat, Git

Specialization
Candidates must have a solid foundation in Java and web technologies, with specific knowledge of the Liferay platform. Practical experience in developing portlets and customizing themes is essential.

Experience Required
Minimum 5 year(s)

Sr Principal Technical Program Manager at Oracle Risk Management Services

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Technical Program Management, Cloud Technologies, Project Management, Product Design, Customer Service, Data Driven Problem Solving, Cross Functional Collaboration, Communication, Strategic Thinking, Process Improvement, Engineering, Software Development, Systems Development Lifecycles, Ux Design, Enterprise Customer Management, Scalable Distributed Services

Specialization
Candidates must have a bachelor's degree in Computer Science or a related field and at least six years of relevant experience. A strong background in cloud technologies and project management is essential, along with fluency in English and Spanish.

Experience Required
Minimum 5 year(s)

ServiceNow Developer- FSM (Field Service Management) at NEORIS

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Servicenow, Fsm, Itsm, Rest, Api, Soap, Javascript, Agile, Analytical Skills, Problem Solving, Database Concepts, Scripting, Business Rules, User Interface, Code Reusability, Best Practices

Specialization
Conversational English at B2+/C1 level is non-negotiable, along with a degree in systems engineering or related fields. A minimum of 3 years of practical experience in ServiceNow development, particularly in FSM/ITSM, is required.

Experience Required
Minimum 2 year(s)

Senior Software Engineer at Point Digital Finance Internal Job Board

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Typescript, Python, Ruby, Distributed Systems, Caching, Database Optimization, Javascript, Html, Css, React, Responsive Design, Accessibility, Api Consumption, Mentoring, Code Review

Specialization
Candidates need a Bachelor's degree in Computer Science or equivalent experience, along with 3+ years of professional software development experience focusing on back-end or full-stack development. Strong proficiency in backend languages like Ruby or Python, and experience with distributed systems and modern frontend technologies are essential.

Experience Required
Minimum 2 year(s)

Lead Assistant Manager at EXL Talent Acquisition Team

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Risk Analytics, Project Management, Mentoring, Collaboration, Documentation, Standards

Specialization
The job requires experience in risk analytics and project management. Strong mentoring and collaboration skills are essential for this role.

Experience Required
Minimum 5 year(s)

Shift Leader at Scooters Coffee Rhoades Enterprises LLC

Mexico, Missouri, United States - Full Time

Skills Needed
Customer Service, Team Leadership, Training, Problem Solving, Attention To Detail, Cash Handling, Communication, Adaptability, Sales, Health And Safety, Workflow Management, Punctuality, Flexibility, Relationship Building, Operational Procedures, Recipe Mastery

Specialization
Candidates should have a passion for people and a willingness to master brand recipes and techniques. Strong problem-solving skills, attention to detail, and the ability to work cooperatively in a team environment are essential.

Technical Architect (BIBA) at HEXAWARE

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Data Architecture, Data Modeling, Data Lakes, Data Warehouses, Real Time Data Platforms, Oltp, Olap, Azure, Aws, Gcp, Data Ingestion, Data Transformation, Etl, Elt, Ai/Ml Workloads, Data Governance

Specialization
Candidates must have 8 to 15 years of experience in data architecture, focusing on designing scalable cloud-based data platforms using Azure, AWS, or GCP services. A strong background in data modeling (conceptual, logical, physical) and leading ETL/ELT framework design is essential.

Experience Required
Minimum 10 year(s)

Sr Principal Technical Program Manager at Oracle Risk Management Services

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Project Management, Cloud Technologies, Technical Program Management, Communication, Problem Solving, Strategic Thinking, Customer Service, Business Operations, Cross Functional Collaboration, Technical Direction, Process Improvement, Data Driven Approach, Engineering, Product Design, Systems Development Lifecycles, Capacity Alignment

Experience Required
Minimum 5 year(s)

Cashier (Part-Time) at PFSbrands

Mexico, Missouri, United States - Full Time

Skills Needed
Transaction Management, Point Of Sale Systems, Cash Handling, Customer Service, Accuracy, Time Management, Communication, Problem Resolution, Cross Selling, Opening/Closing Duties, Merchandise Returns, Attention To Detail, Fast Paced Environment, Professionalism, Math Skills, Digital Dexterity

Specialization
Candidates must have previous experience in a customer service role or as a retail cashier, along with familiarity with cash registers and POS equipment. Key requirements include strong math skills, good communication, attention to detail in cash handling, and availability to work flexible evening and weekend shifts.

Manager Salesforce Marketing Cloud Email Tech Developer at IHG Career

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Salesforce Marketing Cloud, Email Development, Sql, Ampscript, Journey Builder, Automation Studio, Content Builder, Data Extensions, Project Management, Data Privacy Regulations, Mobile Studio, Technical Leadership, Collaboration, Troubleshooting, Code Quality, Personalization

Specialization
Candidates should have four years of hands-on experience with Salesforce Marketing Cloud and demonstrated project management skills in multi-stakeholder environments. A bachelor's degree in a related field or equivalent professional experience is required, along with familiarity with data privacy regulations.

Experience Required
Minimum 5 year(s)

Advanced V&V Engr at Honeywell

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Verification, Validation, Product Development, Mentoring, Testing Methodologies, Problem Solving, Communication, Cross Functional Collaboration, Test Software, Mobility Software, Customer Solutions, Quality Assurance, Technical Expertise, Execution, Integrated Voice Solutions, Regulatory Compliance

Specialization
The candidate must have effective communication skills, especially in writing, and strong problem-solving abilities. A results-oriented mindset with a focus on quality is essential, along with the ability to interface cross-functionally with other departments.

Experience Required
Minimum 5 year(s)

V&V Engr I at Honeywell

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Testing, Analysis, Quality Assurance, Regulatory Standards, Documentation, Verification, Validation, Engineering, Problem Solving, Collaboration, Innovation, Compliance, Safety, Reliability, Teamwork, Diversity

Specialization
You will assist in the execution of testing protocols and documentation. This role requires supporting the verification and validation processes for our products.

Lead Appl/Sys Sales Engineer at Honeywell

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Sales Engineering, Customer Consultation, Product Messaging, Customer Support, Training, Cross Functional Alignment, Pursuit Strategy Planning, Customer Negotiations, Product Capability, Product Development, Software Solutions, Technology Expertise, Automation, Aerospace Technologies, Energy Transition, Industrial Automation

Specialization
The position requires recognized subject matter expertise in software and technology. You will also need to provide input for product development and consult prospective users on product capabilities.

Experience Required
Minimum 5 year(s)

Asociado(a) de Gestión de Política Multilateral at UNDP

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Effective Communication, Time Management, Teamwork, Office Software Proficiency, Qualitative Analysis, Quantitative Analysis, Technical Writing, Strategic Communication, Team Coordination

Specialization
A high school diploma is required, with a bachelor's degree in relevant fields preferred. Candidates should have 6 years of experience with a high school diploma or 3 years with a bachelor's degree in public administration or related areas.

Experience Required
Minimum 5 year(s)

Sr Key Account Director (KAD) & Technical Professional, CPG BIMBO at Oracle Risk Management Services

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Key Account Management, Sales Acumen, Strategic Planning, Business Development, Project Oversight, Technical Leadership, Stakeholder Engagement, Industry Insight, Reporting, Communication, Negotiation, Presentation, Cross Functional Team Leadership, Project Management, Technical Background, English

Specialization
Candidates must possess a Bachelor's or Master's degree in engineering, Computer Science, Business, or Business Development related fields, along with over 10 years of experience in key account management or technical leadership within a technology-driven environment. Excellent communication, negotiation, presentation skills, and experience with cross-functional team leadership are required, with a preference for a technical background in Telecom, CPG, or Finance industries.

Experience Required
Minimum 10 year(s)

Community Banker I (55680) at First State Community Bank

Mexico, Missouri, United States - Full Time

Skills Needed
Customer Service, Communication Skills, Cash Handling, Sales Experience, Clerical Skills, Office Technology Skills

Specialization
Candidates must have a high school diploma or equivalent, with prior cash handling and sales experience preferred. Exceptional customer service and communication skills are essential.

Operations Manager at Félix

Mexico, chihuahua, Mexico -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Operations, Support Operations, BPO Management, Vendor Management, Stakeholder Communication, Quality Assurance, SLA Management, Training Development, Performance Management, Data Protection, Compliance, Automation, Chat-Based Support, Fintech, Payments, Remittances

Industry

Financial Services

Description

About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today. About the Role The Operations Manager will design, launch, and scale Félix’s first BPO operation, owning the end-to-end execution from strategy and vendor onboarding to daily performance management. The goal of this role is to expand operational capacity while preserving quality, security, and user trust, enabling in-house Operations to focus on high-impact, complex cases. This is a 0 → 1 role that requires strong ownership, judgment, and execution in a fast-growing, regulated environment. Responsibilities BPO Strategy & Launch Define which workflows move to BPO vs. remain in-house Document clear scope boundaries and escalation criteria Lead BPO vendor selection, evaluation, and onboarding Own the pilot launch, ramp plan, and readiness checks Create and maintain SOPs, playbooks, escalation paths, and vendor operating agreements Day-to-Day BPO Operations Own daily operational performance across BPO queues Ensure adherence to SLAs / FRT, QA standards, and security & access constraints Manage volume variability, staffing alignment with WFM, and coverage and schedule gaps Act as the single point of accountability between Félix and BPO partners Quality, Training & Enablement Partner with L&D to design BPO onboarding and ramp programs, and to keep training materials and scripts up to date Partner with QA to implement quality sampling and audits, and drive corrective action plans with vendors Ensure BPO agents operate only within approved workflows and do not access restricted tools or sensitive systems Performance Management & Reporting Define and monitor KPIs, including First Response Time (FRT), SLA attainment, QA score, CSAT, cost per contact, escalation and error rates Run weekly and monthly business reviews with BPO partners Identify process inefficiencies, automation opportunities, and scope adjustments Cross-Functional Alignment Partner closely with: Security & IT for access controls, data protection Compliance Ops for escalation flows and hold handling Product Ops & Engineering for automation & deflection WFM for staffing models and forecasts Ensure BPO execution stays aligned with: product launches, workflow changes, and operational incidents Requirements Must have: 5+ years in Customer Operations / Support Operations 2+ years launching or managing BPO / outsourced operations Strong understanding of: QA frameworks, SLAs and support metrics, training and ramp models Experience operating in high-volume, regulated environments Strong vendor management and stakeholder communication skills These are the applicable requisites, although equivalent competencies in any of the above will also be considered. Nice to have: Experience in Fintech, Payments, or Remittances Exposure to compliance-heavy workflows Chat-based support experience (WhatsApp preferred) Familiarity with automation-first operating models What We Offer Competitive salary Initial stock options grant Annual performance bonus Health, dental, and vision plans Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it. Continuous learning opportunities Unlimited PTO Paid parental leave Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? Check out our Privacy Policy.

Responsibilities

The Operations Manager will design, launch, and scale Félix’s first BPO operation, managing everything from strategy to daily performance. This role aims to expand operational capacity while maintaining quality and user trust.

Operations Manager at Félix

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 5 year(s)

Project & Program Management II at Astreya

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 2 year(s)

Senior Owner Account Manager at Nir Yu

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 2 year(s)

Trainee at Nokia

Mexico, chihuahua, Mexico - Full Time

Desarrollador Java (Liferay) Sr at NEORIS

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Java, Liferay, Liferay Portal, Liferay Dxp, Liferay Themes, Liferay Layouts, Liferay Services, Javascript, Spring Framework, Apache Tomcat, Git

Experience Required
Minimum 5 year(s)

Sr Principal Technical Program Manager at Oracle Risk Management Services

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 5 year(s)

ServiceNow Developer- FSM (Field Service Management) at NEORIS

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 2 year(s)

Senior Software Engineer at Point Digital Finance Internal Job Board

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Typescript, Python, Ruby, Distributed Systems, Caching, Database Optimization, Javascript, Html, Css, React, Responsive Design, Accessibility, Api Consumption, Mentoring, Code Review

Experience Required
Minimum 2 year(s)

Lead Assistant Manager at EXL Talent Acquisition Team

Mexico, chihuahua, Mexico - Full Time

Skills Needed
Risk Analytics, Project Management, Mentoring, Collaboration, Documentation, Standards

Specialization
The job requires experience in risk analytics and project management. Strong mentoring and collaboration skills are essential for this role.

Experience Required
Minimum 5 year(s)

Shift Leader at Scooters Coffee Rhoades Enterprises LLC

Mexico, Missouri, United States - Full Time

Technical Architect (BIBA) at HEXAWARE

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Sr Principal Technical Program Manager at Oracle Risk Management Services

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 5 year(s)

Cashier (Part-Time) at PFSbrands

Mexico, Missouri, United States - Full Time

Manager Salesforce Marketing Cloud Email Tech Developer at IHG Career

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 5 year(s)

Advanced V&V Engr at Honeywell

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 5 year(s)

V&V Engr I at Honeywell

Mexico, chihuahua, Mexico - Full Time

Specialization
You will assist in the execution of testing protocols and documentation. This role requires supporting the verification and validation processes for our products.

Lead Appl/Sys Sales Engineer at Honeywell

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 5 year(s)

Asociado(a) de Gestión de Política Multilateral at UNDP

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 5 year(s)

Sr Key Account Director (KAD) & Technical Professional, CPG BIMBO at Oracle Risk Management Services

Mexico, chihuahua, Mexico - Full Time

Experience Required
Minimum 10 year(s)

Community Banker I (55680) at First State Community Bank

Mexico, Missouri, United States - Full Time

Skills Needed
Customer Service, Communication Skills, Cash Handling, Sales Experience, Clerical Skills, Office Technology Skills

Specialization
Candidates must have a high school diploma or equivalent, with prior cash handling and sales experience preferred. Exceptional customer service and communication skills are essential.