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Bilingual Quality Analyst at TTEC
Ciudad de México, , Mexico - Full Time
Skills Needed
Quality Auditing, Critical Thinking, Process Improvement, Coaching, Data Management, Performance Reporting, Communication, Situational Adaptability, Customer Service, Contact Center Operations, Microsoft Office Suite, Word, Excel, Powerpoint, Outlook
Specialization
Candidates must have a high school diploma, with an associate degree preferred, and be fluent in English and Spanish. The role requires at least two years of customer service experience and one year of contact center supervisory or quality assurance experience.
Experience Required
Minimum 2 year(s)
Google Ads Manager at Vertu Agent
Ciudad de México, , Mexico - Full Time
Skills Needed
Google Ads, Ppc Advertising, Google Analytics, Google Tag Manager, Keyword Research, Campaign Optimization, A/B Testing, Conversion Tracking, Data Analysis, Budget Management, Ad Copywriting, Looker Studio, Meta Ads, Linkedin Ads, Reporting, English Communication
Specialization
Requires over 3 years of experience managing Google Ads campaigns with a strong grasp of PPC principles and conversion tracking tools. Candidates must have U.S.-based experience and C1/C2 level English communication skills.
Experience Required
Minimum 2 year(s)
LM004: Ops Agent at FedEx
Apodaca, Nuevo León, Mexico - Full Time
Skills Needed
Data Entry, Customer Service, Microsoft Office, Planning & Organizing, Problem Solving, Interpersonal Communication, Attention To Detail, English Proficiency, Pc Typing, Teamwork
Specialization
Requires a high school diploma, English proficiency (450 TOEIC), and three years of clerical experience. Must possess a valid driver's license and the physical ability to lift up to 70 lbs.
Experience Required
Minimum 2 year(s)
Senior Data Analyst, Strategic Health Analytics at SimplePractice
Ciudad de México, , Mexico - Full Time
Skills Needed
Sql, Tableau, Python, Statistical Analysis, Data Visualization, Regression Analysis, Hypothesis Testing, Experimentation, Data Modeling, Strategic Thinking, Stakeholder Management, Analytical Communication, Dbt Cloud, Etl Pipelines, Data Warehousing, Healthcare Analytics
Specialization
Requires over 7 years of experience in quantitative roles with strong proficiency in SQL, Python, and BI tools like Tableau. Must possess a strong statistical foundation and the ability to structure analytical approaches for ambiguous business questions.
Experience Required
Minimum 5 year(s)
Advanced Manufacturing Engineering at Vertiv
Mexicali, Baja California, Mexico - Full Time
Skills Needed
Design For Manufacturability, Design For Assembly, Pfmea, Project Management, Lean Manufacturing, Process Planning, Tooling And Fixtures, Automation, Product Cost Management, Electro Mechanical Manufacturing, Manufacturing Risk Mitigation, Supply Chain Collaboration
Specialization
Requires a Bachelor's degree in Engineering and 5 to 7 years of experience in global operations and supply chain. Must have expertise in DFM/DFX, PFMEA, and region-to-region manufacturing transfers.
Experience Required
Minimum 5 year(s)
LM235: Invoicing Agent at FedEx
, , Mexico - Full Time
Skills Needed
Customer Service, Billing, Accounts Receivable, English Fluency, Word Processing, Spreadsheets, Data Entry, Communication Skills, Typing
Specialization
Candidates must have a high school diploma, with a preference for two years of college in Accounting or Business. A minimum of two years of experience in Billing or Accounts Receivable is required.
Experience Required
Minimum 2 year(s)
ASESOR DE VENTAS at Macropay
Villahermosa, Tabasco, Mexico - Full Time
Skills Needed
Sales, Customer Service, Credit Placement, Cash Handling, Inventory Management, Teamwork, Store Operations
Specialization
Requires at least one year of verifiable experience as a sales advisor. Candidates must have customer service skills and availability to work rotating shifts.
Practicante de Logística at KOSTAL Group
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
Intermediate Excel, Process Knowledge, Problem Solving, Autonomous Learning, Teamwork, Intermediate English
Specialization
Must be an active student of Industrial Engineering, Logistics Engineering, or related fields with intermediate English and Excel skills. Requires a valid student insurance policy and availability for a minimum of 6 months.
Quality Assurance Engineer at Pavago
, , Mexico - Full Time
Skills Needed
Manual Testing, Automation Testing, Selenium, Cypress, Playwright, Api Testing, Postman, Jira, Azure Devops, Ci/Cd, Regression Testing, Performance Testing, Sdlc, Agile, Test Planning, Defect Tracking
Specialization
Candidates need 2+ years of experience in software testing with proficiency in tools like Jira and automation frameworks such as Selenium, Cypress, or Playwright. A strong understanding of SDLC and Agile workflows is required.
Experience Required
Minimum 2 year(s)
Ejecutivo de Atención al Cliente Bilingüe at Upfluence
Mexico City, , Mexico - Full Time
Skills Needed
Bilingual Communication, Problem Solving, Customer Advocacy, English Proficiency (C1 C2), Data Processing, Empathy, Professionalism, Conflict Resolution, Crm Documentation, Sales Order Processing
Specialization
Candidates must have advanced English proficiency (C1-C2) and excellent verbal and written communication skills. Basic computer literacy and the ability to make difficult decisions in a team environment are also required.
Experience Required
Minimum 2 year(s)
ASESOR DE VENTAS at Coppel SA de C V
Cuautitlán Izcalli, State of Mexico, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Experience, Customer Relationship Management, Sales Goals Achievement
Specialization
The candidate should be able to provide customer guidance and drive sales growth within a retail environment. No specific educational or experience requirements are explicitly listed.
ASESOR DE VENTAS at Macropay
Mexico City, , Mexico - Full Time
Skills Needed
Sales, Customer Service, Credit Placement, Cash Handling, Teamwork, Store Management, Product Merchandising
Specialization
Requires at least one year of provable experience as a sales advisor. Candidates must have customer service skills and availability to rotate shifts.
ASESOR DE VENTAS at Coppel SA de C V
Víctor Rosales, Zacatecas, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Experience, Customer Service, Sales Goals Achievement
Specialization
The candidate must have a high school education. No specific years of experience are mentioned, but the role focuses on basic sales and customer service.
ASESOR DE VENTAS at Coppel SA de C V
Cunduacán, Tabasco, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Service, Customer Experience, Sales Goals Achievement
Specialization
The candidate must have a high school education. No specific years of experience are mentioned, but the role focuses on basic sales and customer service.
ASESOR DE VENTAS at Coppel SA de C V
Cunduacán, Tabasco, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Experience, Customer Service, Sales Goals Achievement
Specialization
The candidate must have a high school education level. No specific years of experience are mentioned, but the role focuses on customer service and sales.
GERENTE DE SUCURSAL at Macropay
Coatzacoalcos, Veracruz, Mexico - Full Time
Skills Needed
Personnel Management, Kpi Management, Teamwork, Customer Service, Retail Management, Inventory Control, Cross Selling, Auditing
Specialization
Requires 1 to 2 years of proven experience in similar retail roles and a completed high school education. Candidates must have experience in personnel management, KPI tracking, and schedule flexibility.
Technician, Maintenance at TPI Composites Inc - Careers
Matamoros, durango, Mexico - Full Time
Skills Needed
Fault Detection, Mechanical Blueprint Reading, Electrical Blueprint Reading, Mobile Equipment Operation, Effective Communication, Industrial Electricity, Preventive Maintenance, Corrective Maintenance, Predictive Maintenance, Vacuum Systems, Thermal Resistance Systems, Loto, Forklift Operation, Bridge Crane Operation, 5s, Tpm
Specialization
Requires a technical degree in Electromechanics, Electricity, or Mechatronics with approximately 2 years of experience in industrial electricity and maintenance. Must be proficient in LOTO, 5S, and the operation of forklifts and bridge cranes.
Experience Required
Minimum 2 year(s)
EJECUTIVO VENTAS  ONE QUERETARO CENTRO SUR at grupoposadp2
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
Sales Techniques, Public Relations, Communication, Marketing, Negotiation, Account Management, Market Analysis, Customer Service, Prospecting, Budget Management
Specialization
Requires a bachelor's degree and at least one year of experience in sales, account management, reception, and group coordination. Proficiency in corporate computer systems and strong negotiation skills are essential.
Experience Required
Minimum 2 year(s)
Supervisor, Production at TPI Composites Inc - Careers
Matamoros, durango, Mexico - Full Time
Skills Needed
Production Supervision, Personnel Management, Manufacturing Processes, Administrative Skills, Oracle System, Chemical Handling, Situational Leadership, Tress System, Microsoft Office, Quality Control, Safety Compliance, Iso Standards
Specialization
Requires a high school diploma, technical degree, or equivalent, with at least 2 years of experience in manufacturing. Candidates must possess leadership skills and knowledge of Oracle, chemical handling, and Microsoft Office.
Experience Required
Minimum 2 year(s)
PROMOTOR DE CLIENTES NUEVOS at Coppel SA de C V
Mexico City, , Mexico - Full Time
Skills Needed
Sales, Customer Acquisition, Product Promotion, Goal Achievement
Specialization
Candidates must have a high school education. The role requires a focus on sales and customer acquisition.
Bilingual Quality Analyst at TTEC
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

11400.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quality auditing, Critical thinking, Process improvement, Coaching, Data management, Performance reporting, Communication, Situational adaptability, Customer service, Contact center operations, Microsoft Office Suite, Word, Excel, PowerPoint, Outlook

Industry

Outsourcing and Offshoring Consulting

Description
At Percepta, we offer first-class service in every market we serve. What you'll do As the Quality Assurance Specialist, the successful candidate will apply objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations across multiple lines of business. Through partnership with internal and external stakeholders, this role is responsible for facilitating sustainable, measurable, continuous process improvement initiatives at the individual and department level that results in high quality interactions while consistently meeting program standards. During a typical day: · Quality auditing: Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets. Use quality monitoring data management system to compile and track performance at team and individual level. Optimize work processes by identifying effective and efficient methods to complete tasks. Identifies and escalates critical quality issues appropriately to senior management Remain current on products/services, departmental processes and program key performance indicators. · Provide constructive feedback: Deliver actionable coaching to agents, discuss performance trends in one-on-one or group sessions, and partner with Supervisors on coaching plans · Continuous Imrpovement: Collaborate with agents, leaders, and other Quality Specialists to identify best practices, knowledge gaps and opportunities to enhance processes, training and tools (i.e. Knowledge Base articles) aligned with program goals · Calibration: Coordinates and facilitates cross-functional (internal and external) calibration sessions to ensure consistency in scoring and auditing practices; reports results and collaborates to close gaps impeding alignment. · Report on quality trends: Produce regular reports that summarize quality performance by agent, team and issue type; communicate findings to leadership with key drivers and recommendations for improvements. · Communication: Represents Quality in internal and client meetings, as required, to address quality initiatives. Exhibits situational adaptability by adjusting approach and in real time to meet the changing demands of various situations. · What You Bring to the Role: High School Diploma required; Associate degree preferred. Fluent in English and Spanish Minimum 2 years of customer service or contact center experience Minimum of one (1) year contact center supervisory experience and/or experience in a Quality assurance Self-motivated with the ability to work independently, with very little supervisory direction Proficient in MS Office Suite, specifically Word, Excel, PowerPoint, and Outlook. Excellent verbal, written and interpersonal communication skills What You Can Expect Monthly Salary of 11,400 pesos Annual Vacations (16 days) 25%25 vacation bonus 1st year , 50%25 2nd year Christmas Bonus 15 days. Groceries Card Restaurant Card after 90 days in the company. Saving Fund 13%25 Life insurance Medical Insurance Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role: Working arrangement: on site About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite
Responsibilities
The Quality Assurance Specialist performs daily audits across multiple lines of business to ensure performance standards are met and provides actionable coaching to agents. They also facilitate calibration sessions and produce reports on quality trends to drive continuous process improvement.
Bilingual Quality Analyst at TTEC
Ciudad de México, , Mexico - Full Time
Skills Needed
Quality Auditing, Critical Thinking, Process Improvement, Coaching, Data Management, Performance Reporting, Communication, Situational Adaptability, Customer Service, Contact Center Operations, Microsoft Office Suite, Word, Excel, Powerpoint, Outlook
Specialization
Candidates must have a high school diploma, with an associate degree preferred, and be fluent in English and Spanish. The role requires at least two years of customer service experience and one year of contact center supervisory or quality assurance experience.
Experience Required
Minimum 2 year(s)
Google Ads Manager at Vertu Agent
Ciudad de México, , Mexico - Full Time
Skills Needed
Google Ads, Ppc Advertising, Google Analytics, Google Tag Manager, Keyword Research, Campaign Optimization, A/B Testing, Conversion Tracking, Data Analysis, Budget Management, Ad Copywriting, Looker Studio, Meta Ads, Linkedin Ads, Reporting, English Communication
Specialization
Requires over 3 years of experience managing Google Ads campaigns with a strong grasp of PPC principles and conversion tracking tools. Candidates must have U.S.-based experience and C1/C2 level English communication skills.
Experience Required
Minimum 2 year(s)
LM004: Ops Agent at FedEx
Apodaca, Nuevo León, Mexico - Full Time
Skills Needed
Data Entry, Customer Service, Microsoft Office, Planning & Organizing, Problem Solving, Interpersonal Communication, Attention To Detail, English Proficiency, Pc Typing, Teamwork
Specialization
Requires a high school diploma, English proficiency (450 TOEIC), and three years of clerical experience. Must possess a valid driver's license and the physical ability to lift up to 70 lbs.
Experience Required
Minimum 2 year(s)
Senior Data Analyst, Strategic Health Analytics at SimplePractice
Ciudad de México, , Mexico - Full Time
Skills Needed
Sql, Tableau, Python, Statistical Analysis, Data Visualization, Regression Analysis, Hypothesis Testing, Experimentation, Data Modeling, Strategic Thinking, Stakeholder Management, Analytical Communication, Dbt Cloud, Etl Pipelines, Data Warehousing, Healthcare Analytics
Specialization
Requires over 7 years of experience in quantitative roles with strong proficiency in SQL, Python, and BI tools like Tableau. Must possess a strong statistical foundation and the ability to structure analytical approaches for ambiguous business questions.
Experience Required
Minimum 5 year(s)
Advanced Manufacturing Engineering at Vertiv
Mexicali, Baja California, Mexico - Full Time
Skills Needed
Design For Manufacturability, Design For Assembly, Pfmea, Project Management, Lean Manufacturing, Process Planning, Tooling And Fixtures, Automation, Product Cost Management, Electro Mechanical Manufacturing, Manufacturing Risk Mitigation, Supply Chain Collaboration
Specialization
Requires a Bachelor's degree in Engineering and 5 to 7 years of experience in global operations and supply chain. Must have expertise in DFM/DFX, PFMEA, and region-to-region manufacturing transfers.
Experience Required
Minimum 5 year(s)
LM235: Invoicing Agent at FedEx
, , Mexico - Full Time
Skills Needed
Customer Service, Billing, Accounts Receivable, English Fluency, Word Processing, Spreadsheets, Data Entry, Communication Skills, Typing
Specialization
Candidates must have a high school diploma, with a preference for two years of college in Accounting or Business. A minimum of two years of experience in Billing or Accounts Receivable is required.
Experience Required
Minimum 2 year(s)
ASESOR DE VENTAS at Macropay
Villahermosa, Tabasco, Mexico - Full Time
Skills Needed
Sales, Customer Service, Credit Placement, Cash Handling, Inventory Management, Teamwork, Store Operations
Specialization
Requires at least one year of verifiable experience as a sales advisor. Candidates must have customer service skills and availability to work rotating shifts.
Practicante de Logística at KOSTAL Group
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
Intermediate Excel, Process Knowledge, Problem Solving, Autonomous Learning, Teamwork, Intermediate English
Specialization
Must be an active student of Industrial Engineering, Logistics Engineering, or related fields with intermediate English and Excel skills. Requires a valid student insurance policy and availability for a minimum of 6 months.
Quality Assurance Engineer at Pavago
, , Mexico - Full Time
Skills Needed
Manual Testing, Automation Testing, Selenium, Cypress, Playwright, Api Testing, Postman, Jira, Azure Devops, Ci/Cd, Regression Testing, Performance Testing, Sdlc, Agile, Test Planning, Defect Tracking
Specialization
Candidates need 2+ years of experience in software testing with proficiency in tools like Jira and automation frameworks such as Selenium, Cypress, or Playwright. A strong understanding of SDLC and Agile workflows is required.
Experience Required
Minimum 2 year(s)
Ejecutivo de Atención al Cliente Bilingüe at Upfluence
Mexico City, , Mexico - Full Time
Skills Needed
Bilingual Communication, Problem Solving, Customer Advocacy, English Proficiency (C1 C2), Data Processing, Empathy, Professionalism, Conflict Resolution, Crm Documentation, Sales Order Processing
Specialization
Candidates must have advanced English proficiency (C1-C2) and excellent verbal and written communication skills. Basic computer literacy and the ability to make difficult decisions in a team environment are also required.
Experience Required
Minimum 2 year(s)
ASESOR DE VENTAS at Coppel SA de C V
Cuautitlán Izcalli, State of Mexico, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Experience, Customer Relationship Management, Sales Goals Achievement
Specialization
The candidate should be able to provide customer guidance and drive sales growth within a retail environment. No specific educational or experience requirements are explicitly listed.
ASESOR DE VENTAS at Macropay
Mexico City, , Mexico - Full Time
Skills Needed
Sales, Customer Service, Credit Placement, Cash Handling, Teamwork, Store Management, Product Merchandising
Specialization
Requires at least one year of provable experience as a sales advisor. Candidates must have customer service skills and availability to rotate shifts.
ASESOR DE VENTAS at Coppel SA de C V
Víctor Rosales, Zacatecas, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Experience, Customer Service, Sales Goals Achievement
Specialization
The candidate must have a high school education. No specific years of experience are mentioned, but the role focuses on basic sales and customer service.
ASESOR DE VENTAS at Coppel SA de C V
Cunduacán, Tabasco, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Service, Customer Experience, Sales Goals Achievement
Specialization
The candidate must have a high school education. No specific years of experience are mentioned, but the role focuses on basic sales and customer service.
ASESOR DE VENTAS at Coppel SA de C V
Cunduacán, Tabasco, Mexico - Full Time
Skills Needed
Sales Consulting, Customer Experience, Customer Service, Sales Goals Achievement
Specialization
The candidate must have a high school education level. No specific years of experience are mentioned, but the role focuses on customer service and sales.
GERENTE DE SUCURSAL at Macropay
Coatzacoalcos, Veracruz, Mexico - Full Time
Skills Needed
Personnel Management, Kpi Management, Teamwork, Customer Service, Retail Management, Inventory Control, Cross Selling, Auditing
Specialization
Requires 1 to 2 years of proven experience in similar retail roles and a completed high school education. Candidates must have experience in personnel management, KPI tracking, and schedule flexibility.
Technician, Maintenance at TPI Composites Inc - Careers
Matamoros, durango, Mexico - Full Time
Skills Needed
Fault Detection, Mechanical Blueprint Reading, Electrical Blueprint Reading, Mobile Equipment Operation, Effective Communication, Industrial Electricity, Preventive Maintenance, Corrective Maintenance, Predictive Maintenance, Vacuum Systems, Thermal Resistance Systems, Loto, Forklift Operation, Bridge Crane Operation, 5s, Tpm
Specialization
Requires a technical degree in Electromechanics, Electricity, or Mechatronics with approximately 2 years of experience in industrial electricity and maintenance. Must be proficient in LOTO, 5S, and the operation of forklifts and bridge cranes.
Experience Required
Minimum 2 year(s)
EJECUTIVO VENTAS  ONE QUERETARO CENTRO SUR at grupoposadp2
Querétaro, Querétaro, Mexico - Full Time
Skills Needed
Sales Techniques, Public Relations, Communication, Marketing, Negotiation, Account Management, Market Analysis, Customer Service, Prospecting, Budget Management
Specialization
Requires a bachelor's degree and at least one year of experience in sales, account management, reception, and group coordination. Proficiency in corporate computer systems and strong negotiation skills are essential.
Experience Required
Minimum 2 year(s)
Supervisor, Production at TPI Composites Inc - Careers
Matamoros, durango, Mexico - Full Time
Skills Needed
Production Supervision, Personnel Management, Manufacturing Processes, Administrative Skills, Oracle System, Chemical Handling, Situational Leadership, Tress System, Microsoft Office, Quality Control, Safety Compliance, Iso Standards
Specialization
Requires a high school diploma, technical degree, or equivalent, with at least 2 years of experience in manufacturing. Candidates must possess leadership skills and knowledge of Oracle, chemical handling, and Microsoft Office.
Experience Required
Minimum 2 year(s)
PROMOTOR DE CLIENTES NUEVOS at Coppel SA de C V
Mexico City, , Mexico - Full Time
Skills Needed
Sales, Customer Acquisition, Product Promotion, Goal Achievement
Specialization
Candidates must have a high school education. The role requires a focus on sales and customer acquisition.