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Head of Customer Support for DTC Company (US-Based, Remote) at Paired
, , Mexico - Full Time
Skills Needed
Customer Experience Management, Remote Team Leadership, Kpi Tracking, Sop Development, Qa Systems, Shopify, Gorgias, Zendesk, Intercom, Dtc Ecommerce, Ai Chatbot Optimization, Refund And Chargeback Reduction, Customer Insights Reporting, Operational Mindset, English Writing, Workflow Automation
Specialization
Requires over 5 years of experience in customer support or CX with a strong background in DTC/eCommerce. Proficiency with Shopify and support platforms like Zendesk or Gorgias is essential.
Experience Required
Minimum 5 year(s)
Analista de Optimización de Conversión at Coppel SA de C V
Culiacán Rosales, Sinaloa, Mexico - Full Time
Skills Needed
Conversion Rate Optimization, User Behavior Analysis, Quantitative Analysis, Qualitative Analysis, Experimentation, Hypothesis Testing, Usability Laws, Ux Design, Html, Css, Javascript, Digital Analytics, Digital Marketing, Performance Analysis, Data Analysis
Specialization
Requires a bachelor's degree in Marketing, Industrial Engineering, Software Development, Data Science, or a related field. Candidates must have knowledge of usability, UX design, digital analytics, and programming languages like HTML, CSS, or Javascript.
Experience Required
Minimum 2 year(s)
PROFESIONAL VENDEDOR DE AUTOPARTES at AutoZone Ontario Distribution Center
, San Luis Potosí, Mexico - Full Time
Skills Needed
Customer Service, Sales, Automotive Parts Knowledge, Mechanical Knowledge, Relationship Management, Operational Support, Teamwork, Communication
Specialization
Candidates must have completed high school, with a preference for those with a background in automotive mechanics or related fields. Previous experience in mechanics, auto parts stores, or commercial advisory roles is required.
Subgerente de Tienda - Tiempo Completo-Plaza La Ceiba at Lovisa
Culiacán Rosales, Sinaloa, Mexico - Full Time
Skills Needed
Team Leadership, Customer Service, Inventory Management, Visual Merchandising, Staff Training, Loss Prevention, Sales Performance, Problem Solving, Communication, Operations Management, Recruitment, Financial Reporting, Time Management, Fashion Trends, Conflict Resolution
Specialization
Candidates must have at least 2 years of retail experience and demonstrated leadership capabilities. Strong interpersonal skills, flexibility with scheduling, and a passion for fashion are essential for this role.
Experience Required
Minimum 2 year(s)
PROFESIONAL VENDEDOR DE AUTOPARTES at AutoZone Ontario Distribution Center
, San Luis Potosí, Mexico - Full Time
Skills Needed
Customer Service, Sales, Automotive Parts Knowledge, Mechanical Knowledge, Relationship Management, Operational Support, Teamwork, Communication
Specialization
Candidates must have completed high school, with a preference for those with a background in automotive mechanics or related technical fields. Previous experience in mechanics, auto parts stores, or commercial advisory roles is required, along with availability for rotating shifts.
Vendedor de Piso at AutoZone Ontario Distribution Center
, Veracruz, Mexico - Full Time
Skills Needed
Sales, Merchandise Arrangement, Customer Service, Inventory Management, Retail Operations
Specialization
Requires a completed high school education and previous experience as a warehouse worker, cashier, or general assistant. Previous experience in customer service is desirable.
Global Procurement Senior Supervisor at PepsiCola Bottling Company of New York Inc
Mexico City, , Mexico - Full Time
Skills Needed
Team Leadership, Procurement, Accounts Payable, Data Driven Mindset, Analytical Mindset, Stakeholder Management, Process Improvement, Continuous Improvement, Capacity Management, Backlog Management, English Proficiency, Cross Functional Collaboration
Specialization
The ideal candidate has experience leading teams and possesses solid knowledge of procurement and accounts payable processes. A strong data-driven, analytical mindset and advanced English proficiency are required for this role.
Experience Required
Minimum 5 year(s)
Gerente de Construcción at Gulf Interstate Engineering Company
Mexico City, , Mexico - Full Time
Skills Needed
Construction Management, Contract Administration, Cost Control, Project Scheduling, Safety Compliance, Environmental Regulation, Budget Management, Vendor Management, English Proficiency, Decision Making, Field Supervision, Quality Control
Specialization
Requires a degree in Civil, Mechanical, Electrical, or Industrial Engineering with at least 15 years of experience in the Oil & Gas and construction industry. Must have extensive knowledge of OSHA, NOM-STPS, and ASEA regulations, along with experience in gas compression stations and pipeline construction.
Experience Required
Minimum 10 year(s)
Senior Associate, AI Data Operations at MSCI
Monterrey, Nuevo León, Mexico - Full Time
Skills Needed
Ai/Ml Workflows, Data Operations, Document Processing, Model Supervision, Data Governance, Exception Management, Stakeholder Management, Root Cause Analysis, Private Capital Data, Workflow Orchestration, Quality Assurance, Analytical Problem Solving, Cross Functional Leadership, Technical Coaching, Kpi Reporting, Cloud Based Data Environments
Specialization
Requires a bachelor's degree and at least 6 years of experience in data operations or financial services, with specific expertise in AI/ML workflows. Candidates must demonstrate strong analytical skills and the ability to lead complex workstreams and mentor junior staff.
Experience Required
Minimum 5 year(s)
Application Security Engineer II at Ellucian Company LP
, , Mexico - Full Time
Skills Needed
Application Security, Penetration Testing, Sast, Dast, Sca, Devsecops, Owasp, Ai Security Testing, Secure Development Practices, Aws, Jenkins, Waf, Iast, Rasp, Container Security, Virtualization
Specialization
Requires 2 to 5 years of experience in application security with strong knowledge of SAST, DAST, and SCA tooling. Proficiency in OWASP standards and experience securing cloud applications in AWS is highly desired.
Experience Required
Minimum 2 year(s)
TEAM COACH at Coppel SA de C V
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Agile Frameworks, Coaching, Mentoring, Metrics Analysis, Continuous Improvement, Team Facilitation, Data Driven Decision Making, Strategic Alignment, Self Management, Training Design, Stakeholder Management, Enterprise Agility
Specialization
Requires a bachelor's degree in IT, Engineering, or Business Administration with at least 3 years of experience as a Project Manager or Scrum Master. Experience with scaled agile frameworks like SAFe, LeSS, or Scaled Scrum is required.
Experience Required
Minimum 2 year(s)
Accounting Manager at Pavago
, , Mexico - Full Time
Skills Needed
Gaap, Multi Entity Accounting, Quickbooks Online, Accrual Accounting, Payroll Management, U.S. Sales Tax Filing, Financial Reporting, Advanced Excel, Month End Close, Accounts Payable, Accounts Receivable, Budgeting, Forecasting, General Ledger Management, Process Improvement, Financial Analysis
Specialization
Candidates must have over 5 years of experience in accounting or finance with strong proficiency in GAAP, accrual accounting, and QuickBooks Online. Advanced Excel skills and experience with U.S. sales tax and payroll systems like Gusto are required.
Experience Required
Minimum 5 year(s)
NPI Engineer - Temporal at Carrier
Santa Catarina, Nuevo León, Mexico - Full Time
Skills Needed
Project Planning, Budget Management, Data Analysis, Cost Estimation, Resource Planning, Technical Specification Monitoring, Progress Reporting, Problem Escalation, Cross Functional Coordination, Npi Engineering
Specialization
Requires a university degree combined with practical experience in engineering activities. Candidates should possess theoretical to advanced knowledge and familiarity with organizational systems to make operational enhancements.
Experience Required
Minimum 2 year(s)
Data Operations Associate at S&P Global
Ciudad de México, , Mexico - Full Time
Skills Needed
Excel, Vba, Python, Quantitative Analysis, Data Manipulation, Financial Modeling, Equity Index Math, Corporate Action Management, Analytical Research, Customer Service, Stress Management, Project Management, Written Communication, Verbal Communication, Data Operations, Automation
Specialization
Candidates must have a bachelor's degree and strong proficiency in Excel, VBA, and Python, with a background in math or finance. 0 to 3 years of professional experience is required, along with a basic understanding of equity markets and derivatives calculations.
Support Administration Specialist at Backblaze
, , Mexico - Full Time
Skills Needed
Customer Support, Zendesk, Ticketing Systems, Billing Support, Technical Troubleshooting, Account Administration, Product Activation, Web Interface Navigation, Security Configuration, Communication Skills, Mac Os, Windows Os, Browser Troubleshooting, Attention To Detail
Specialization
Candidates should have 1-2 years of experience in customer support and familiarity with ticketing systems like Zendesk. Strong communication skills and proficiency in troubleshooting across Mac and Windows environments are required.
Storekeeper at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Ciudad de México, , Mexico - Full Time
Skills Needed
Inventory Management, Stock Rotation, Food Safety, Sanitation, Quality Assurance, Receiving, Logistics, Communication, Teamwork, Attention To Detail, Physical Stamina, Safety Compliance
Specialization
Candidates must have a high school diploma or G.E.D. equivalent and the ability to perform physical tasks such as lifting up to 50 pounds. No prior work experience is required for this position.
SURTIDOR at Coppel SA de C V
Mexico City, , Mexico - Full Time
Skills Needed
Order Picking, Packing, Inventory Management, Shipping, Warehouse Operations
Specialization
The candidate must be able to fulfill daily order sheets and manage the distribution of goods. No specific educational or experience requirements are listed.
AUXILIAR GENERAL at Coppel SA de C V
Villahermosa, Tabasco, Mexico - Full Time
Skills Needed
Access Control, Visitor Registration, Surveillance, Loss Prevention, Security Monitoring
Specialization
The candidate must be able to perform general auxiliary security duties. No specific educational or experience requirements are listed.
Junior Tax Analyst at WK Kellogg Co
Mexicali, Baja California, Mexico - Full Time
Skills Needed
Accounting, Mexican Tax Regulations, Sap, Excel, Word, Powerpoint, Sat Portal, Vat Refund Processes, Financial Reporting, Tax Compliance, Data Reconciliation, Statutory Accounting, Analytical Mindset, Communication Skills, Transfer Pricing, Corporate Income Tax
Specialization
Candidates must hold a bachelor's degree in accounting or finance and possess strong knowledge of Mexican tax regulations. Proficiency in Microsoft Office and familiarity with SAP and the SAT portal are required.
Financial Modelling Specialist at Pavago
, , Mexico - Full Time
Skills Needed
Financial Modelling, Forecasting, Kpi Frameworks, Scenario Analysis, U.S. Gaap, Revenue Recognition, Cash Flow Alignment, Accrual Accounting, Variance Analysis, Excel, Google Sheets, Financial Auditing, Strategic Finance, Investment Banking, Fp&A, Corporate Finance
Specialization
Requires 3-7+ years of hands-on financial modelling experience with a strong understanding of U.S. GAAP and advanced proficiency in Excel and Google Sheets. Candidates should have a background in Investment Banking, Private Equity, or FP&A.
Experience Required
Minimum 5 year(s)
Head of Customer Support for DTC Company (US-Based, Remote) at Paired
, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience Management, Remote Team Leadership, KPI Tracking, SOP Development, QA Systems, Shopify, Gorgias, Zendesk, Intercom, DTC eCommerce, AI Chatbot Optimization, Refund and Chargeback Reduction, Customer Insights Reporting, Operational Mindset, English Writing, Workflow Automation

Industry

Outsourcing and Offshoring Consulting

Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. We are looking for a Head of Customer Support to build and lead a high-performance customer experience operation that improves customer satisfaction, reduces refunds and chargebacks, and turns support into a strategic business advantage. Key Responsibilities: Own and improve support KPIs including CSAT, response time, resolution time, refunds, chargebacks, and ticket backlog Lead, coach, and manage remote customer support agents Build SOPs, QA systems, macros, workflows, and knowledge bases Improve automation, AI chatbot flows, self-service systems, and support efficiency Reduce refunds, chargebacks, and repetitive customer complaints Deliver actionable customer insights and weekly CX reports to leadership Collaborate with operations, marketing, and product teams to improve customer experience 5+ years of experience in customer support, CX, or customer operations Experience managing remote support teams Strong DTC/eCommerce background Experience with Shopify and support platforms such as Gorgias, Zendesk, or Intercom Strong understanding of KPIs, SOPs, QA systems, refunds, chargebacks, and shipping-related issues Excellent written English and strong operational mindset Full-time Competitive Salary in USD Work From Anywhere
Responsibilities
Lead and scale a high-performance remote customer experience operation to improve satisfaction and reduce chargebacks. Develop SOPs, QA systems, and automation flows while delivering actionable CX insights to leadership.
Head of Customer Support for DTC Company (US-Based, Remote) at Paired
, , Mexico - Full Time
Skills Needed
Customer Experience Management, Remote Team Leadership, Kpi Tracking, Sop Development, Qa Systems, Shopify, Gorgias, Zendesk, Intercom, Dtc Ecommerce, Ai Chatbot Optimization, Refund And Chargeback Reduction, Customer Insights Reporting, Operational Mindset, English Writing, Workflow Automation
Specialization
Requires over 5 years of experience in customer support or CX with a strong background in DTC/eCommerce. Proficiency with Shopify and support platforms like Zendesk or Gorgias is essential.
Experience Required
Minimum 5 year(s)
Analista de Optimización de Conversión at Coppel SA de C V
Culiacán Rosales, Sinaloa, Mexico - Full Time
Skills Needed
Conversion Rate Optimization, User Behavior Analysis, Quantitative Analysis, Qualitative Analysis, Experimentation, Hypothesis Testing, Usability Laws, Ux Design, Html, Css, Javascript, Digital Analytics, Digital Marketing, Performance Analysis, Data Analysis
Specialization
Requires a bachelor's degree in Marketing, Industrial Engineering, Software Development, Data Science, or a related field. Candidates must have knowledge of usability, UX design, digital analytics, and programming languages like HTML, CSS, or Javascript.
Experience Required
Minimum 2 year(s)
PROFESIONAL VENDEDOR DE AUTOPARTES at AutoZone Ontario Distribution Center
, San Luis Potosí, Mexico - Full Time
Skills Needed
Customer Service, Sales, Automotive Parts Knowledge, Mechanical Knowledge, Relationship Management, Operational Support, Teamwork, Communication
Specialization
Candidates must have completed high school, with a preference for those with a background in automotive mechanics or related fields. Previous experience in mechanics, auto parts stores, or commercial advisory roles is required.
Subgerente de Tienda - Tiempo Completo-Plaza La Ceiba at Lovisa
Culiacán Rosales, Sinaloa, Mexico - Full Time
Skills Needed
Team Leadership, Customer Service, Inventory Management, Visual Merchandising, Staff Training, Loss Prevention, Sales Performance, Problem Solving, Communication, Operations Management, Recruitment, Financial Reporting, Time Management, Fashion Trends, Conflict Resolution
Specialization
Candidates must have at least 2 years of retail experience and demonstrated leadership capabilities. Strong interpersonal skills, flexibility with scheduling, and a passion for fashion are essential for this role.
Experience Required
Minimum 2 year(s)
PROFESIONAL VENDEDOR DE AUTOPARTES at AutoZone Ontario Distribution Center
, San Luis Potosí, Mexico - Full Time
Skills Needed
Customer Service, Sales, Automotive Parts Knowledge, Mechanical Knowledge, Relationship Management, Operational Support, Teamwork, Communication
Specialization
Candidates must have completed high school, with a preference for those with a background in automotive mechanics or related technical fields. Previous experience in mechanics, auto parts stores, or commercial advisory roles is required, along with availability for rotating shifts.
Vendedor de Piso at AutoZone Ontario Distribution Center
, Veracruz, Mexico - Full Time
Skills Needed
Sales, Merchandise Arrangement, Customer Service, Inventory Management, Retail Operations
Specialization
Requires a completed high school education and previous experience as a warehouse worker, cashier, or general assistant. Previous experience in customer service is desirable.
Global Procurement Senior Supervisor at PepsiCola Bottling Company of New York Inc
Mexico City, , Mexico - Full Time
Skills Needed
Team Leadership, Procurement, Accounts Payable, Data Driven Mindset, Analytical Mindset, Stakeholder Management, Process Improvement, Continuous Improvement, Capacity Management, Backlog Management, English Proficiency, Cross Functional Collaboration
Specialization
The ideal candidate has experience leading teams and possesses solid knowledge of procurement and accounts payable processes. A strong data-driven, analytical mindset and advanced English proficiency are required for this role.
Experience Required
Minimum 5 year(s)
Gerente de Construcción at Gulf Interstate Engineering Company
Mexico City, , Mexico - Full Time
Skills Needed
Construction Management, Contract Administration, Cost Control, Project Scheduling, Safety Compliance, Environmental Regulation, Budget Management, Vendor Management, English Proficiency, Decision Making, Field Supervision, Quality Control
Specialization
Requires a degree in Civil, Mechanical, Electrical, or Industrial Engineering with at least 15 years of experience in the Oil & Gas and construction industry. Must have extensive knowledge of OSHA, NOM-STPS, and ASEA regulations, along with experience in gas compression stations and pipeline construction.
Experience Required
Minimum 10 year(s)
Senior Associate, AI Data Operations at MSCI
Monterrey, Nuevo León, Mexico - Full Time
Skills Needed
Ai/Ml Workflows, Data Operations, Document Processing, Model Supervision, Data Governance, Exception Management, Stakeholder Management, Root Cause Analysis, Private Capital Data, Workflow Orchestration, Quality Assurance, Analytical Problem Solving, Cross Functional Leadership, Technical Coaching, Kpi Reporting, Cloud Based Data Environments
Specialization
Requires a bachelor's degree and at least 6 years of experience in data operations or financial services, with specific expertise in AI/ML workflows. Candidates must demonstrate strong analytical skills and the ability to lead complex workstreams and mentor junior staff.
Experience Required
Minimum 5 year(s)
Application Security Engineer II at Ellucian Company LP
, , Mexico - Full Time
Skills Needed
Application Security, Penetration Testing, Sast, Dast, Sca, Devsecops, Owasp, Ai Security Testing, Secure Development Practices, Aws, Jenkins, Waf, Iast, Rasp, Container Security, Virtualization
Specialization
Requires 2 to 5 years of experience in application security with strong knowledge of SAST, DAST, and SCA tooling. Proficiency in OWASP standards and experience securing cloud applications in AWS is highly desired.
Experience Required
Minimum 2 year(s)
TEAM COACH at Coppel SA de C V
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Agile Frameworks, Coaching, Mentoring, Metrics Analysis, Continuous Improvement, Team Facilitation, Data Driven Decision Making, Strategic Alignment, Self Management, Training Design, Stakeholder Management, Enterprise Agility
Specialization
Requires a bachelor's degree in IT, Engineering, or Business Administration with at least 3 years of experience as a Project Manager or Scrum Master. Experience with scaled agile frameworks like SAFe, LeSS, or Scaled Scrum is required.
Experience Required
Minimum 2 year(s)
Accounting Manager at Pavago
, , Mexico - Full Time
Skills Needed
Gaap, Multi Entity Accounting, Quickbooks Online, Accrual Accounting, Payroll Management, U.S. Sales Tax Filing, Financial Reporting, Advanced Excel, Month End Close, Accounts Payable, Accounts Receivable, Budgeting, Forecasting, General Ledger Management, Process Improvement, Financial Analysis
Specialization
Candidates must have over 5 years of experience in accounting or finance with strong proficiency in GAAP, accrual accounting, and QuickBooks Online. Advanced Excel skills and experience with U.S. sales tax and payroll systems like Gusto are required.
Experience Required
Minimum 5 year(s)
NPI Engineer - Temporal at Carrier
Santa Catarina, Nuevo León, Mexico - Full Time
Skills Needed
Project Planning, Budget Management, Data Analysis, Cost Estimation, Resource Planning, Technical Specification Monitoring, Progress Reporting, Problem Escalation, Cross Functional Coordination, Npi Engineering
Specialization
Requires a university degree combined with practical experience in engineering activities. Candidates should possess theoretical to advanced knowledge and familiarity with organizational systems to make operational enhancements.
Experience Required
Minimum 2 year(s)
Data Operations Associate at S&P Global
Ciudad de México, , Mexico - Full Time
Skills Needed
Excel, Vba, Python, Quantitative Analysis, Data Manipulation, Financial Modeling, Equity Index Math, Corporate Action Management, Analytical Research, Customer Service, Stress Management, Project Management, Written Communication, Verbal Communication, Data Operations, Automation
Specialization
Candidates must have a bachelor's degree and strong proficiency in Excel, VBA, and Python, with a background in math or finance. 0 to 3 years of professional experience is required, along with a basic understanding of equity markets and derivatives calculations.
Support Administration Specialist at Backblaze
, , Mexico - Full Time
Skills Needed
Customer Support, Zendesk, Ticketing Systems, Billing Support, Technical Troubleshooting, Account Administration, Product Activation, Web Interface Navigation, Security Configuration, Communication Skills, Mac Os, Windows Os, Browser Troubleshooting, Attention To Detail
Specialization
Candidates should have 1-2 years of experience in customer support and familiarity with ticketing systems like Zendesk. Strong communication skills and proficiency in troubleshooting across Mac and Windows environments are required.
Storekeeper at SINGAPORE MARRIOTT TANG PLAZA HOTEL
Ciudad de México, , Mexico - Full Time
Skills Needed
Inventory Management, Stock Rotation, Food Safety, Sanitation, Quality Assurance, Receiving, Logistics, Communication, Teamwork, Attention To Detail, Physical Stamina, Safety Compliance
Specialization
Candidates must have a high school diploma or G.E.D. equivalent and the ability to perform physical tasks such as lifting up to 50 pounds. No prior work experience is required for this position.
SURTIDOR at Coppel SA de C V
Mexico City, , Mexico - Full Time
Skills Needed
Order Picking, Packing, Inventory Management, Shipping, Warehouse Operations
Specialization
The candidate must be able to fulfill daily order sheets and manage the distribution of goods. No specific educational or experience requirements are listed.
AUXILIAR GENERAL at Coppel SA de C V
Villahermosa, Tabasco, Mexico - Full Time
Skills Needed
Access Control, Visitor Registration, Surveillance, Loss Prevention, Security Monitoring
Specialization
The candidate must be able to perform general auxiliary security duties. No specific educational or experience requirements are listed.
Junior Tax Analyst at WK Kellogg Co
Mexicali, Baja California, Mexico - Full Time
Skills Needed
Accounting, Mexican Tax Regulations, Sap, Excel, Word, Powerpoint, Sat Portal, Vat Refund Processes, Financial Reporting, Tax Compliance, Data Reconciliation, Statutory Accounting, Analytical Mindset, Communication Skills, Transfer Pricing, Corporate Income Tax
Specialization
Candidates must hold a bachelor's degree in accounting or finance and possess strong knowledge of Mexican tax regulations. Proficiency in Microsoft Office and familiarity with SAP and the SAT portal are required.
Financial Modelling Specialist at Pavago
, , Mexico - Full Time
Skills Needed
Financial Modelling, Forecasting, Kpi Frameworks, Scenario Analysis, U.S. Gaap, Revenue Recognition, Cash Flow Alignment, Accrual Accounting, Variance Analysis, Excel, Google Sheets, Financial Auditing, Strategic Finance, Investment Banking, Fp&A, Corporate Finance
Specialization
Requires 3-7+ years of hands-on financial modelling experience with a strong understanding of U.S. GAAP and advanced proficiency in Excel and Google Sheets. Candidates should have a background in Investment Banking, Private Equity, or FP&A.
Experience Required
Minimum 5 year(s)