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Customer Support Team Lead - Mexico City at Umbrella BPO
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Support, Leadership, Communication, Technical Expertise, Process Improvement, Quality Assurance, Organizational Skills, Multitasking, Problem Solving, Collaboration, Empathy, Documentation, Adaptability, Interpersonal Skills, Confidentiality, Bpo Knowledge
Specialization
Candidates should have professional English fluency and a minimum of 3 years of customer support experience, preferably in a BPO environment. Strong organizational and communication skills are essential, along with discretion with confidential information.
Experience Required
Minimum 2 year(s)
Territory Strategy Manager - Rare Diseases (Monterrey) at AstraZeneca
Cuautitlán Izcalli, State of Mexico, Mexico - Full Time
Skills Needed
Project Management, Clinical Process Mapping, Data Analysis, Lal D Knowledge, Hpp Knowledge, Compliance, Internal Policies
Specialization
Candidates must hold a professional degree and have 3-5 years of experience in health/access/strategy projects. Essential skills include project management, clinical process mapping, and data analysis, with specific knowledge in LAL-D and HPP.
Experience Required
Minimum 2 year(s)
Coordinador(a) de Servicio de Asistencia Vial (Turno vespertino) at Connect
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Service, Roadside Assistance, Problem Solving, Communication, Time Management, Teamwork, Initiative, Cultural Awareness
Specialization
Candidates should have at least 2 years of customer service experience, preferably in roadside assistance. They should possess energy, initiative, and a desire to be part of a motivated team.
Experience Required
Minimum 2 year(s)
Analyst, Procure to Pay at Warner Bros. Entertainment Inc.
Mexico City, , Mexico - Full Time
Skills Needed
Procure To Pay, Customer Service, Vendor Creation, Invoice Matching, Compliance, Reconciliation, Integration, Onboarding, Sap Srm, Ariba, Peoplesoft, Oracle, Opentext Vim, Sap Ecc, Communication Skills, Accounting, Finance
Specialization
A bachelor's degree in Accounting or Finance is preferred, along with experience in PeopleSoft Financials and SAP. Strong communication skills and a complete understanding of the PTP process are essential.
Experience Required
Minimum 2 year(s)
EDS Ford Champ at Ford Global Career Site
Naucalpan de Juárez, State of Mexico, Mexico - Full Time
Skills Needed
Electrical Engineering, Electronic Engineering, Mechanical Engineering, Mechatronics, Analytical Skills, Communication Skills, Technical Skills, Schematic Literacy, Data Management, Programming Languages, Microsoft Office, Networking, Learning Agility, Detail Oriented, Time Management
Specialization
Candidates must be active students in their last two semesters of a Bachelor's Degree in relevant engineering fields. A fundamental understanding of electrical circuits and automotive systems, along with strong analytical and communication skills, is required.
Guest Environment Expert at Courtyard by Marriott St Joseph Benton Harbor
, Querétaro, Mexico - Full Time
Skills Needed
Housekeeping, Guest Service, Attention To Detail, Safety Awareness, Communication, Time Management, Problem Solving, Teamwork
Specialization
Candidates should be able to perform physical tasks such as moving, lifting, and carrying objects weighing up to 50 pounds. Following company policies, maintaining confidentiality, and upholding quality standards are also essential.
Team Leader People Development, Leadership & Culture Hermosillo (m/f/d) at LEONI
Hermosillo, Sonora, Mexico - Full Time
Skills Needed
People Development, Leadership Development, Organizational Development, Cultural Transformation, Strategic Thinking, Change Management, Talent Pipelines, Succession Planning, Performance Improvement, Collaboration, People Analytics, Leadership Assessments, Feedback Mechanisms, Facilitation, Engagement, Organizational Capability
Specialization
Candidates must have a bachelor's degree in a relevant field and a minimum of 7 years of experience in People Development or related roles. Proven experience in partnering with senior leaders and driving cultural transformation is also required.
Experience Required
Minimum 5 year(s)
Promotor at hey! marco
Morelia, Michoacán, Mexico - Full Time
Skills Needed
Trade Marketing, Field Work, Mobile App Reporting, Consumer Products, Wholesale Channel, Retail Channel, Self Service Channel, Client Visits, Route Management, Availability To Travel
Specialization
Experience as a shelf promoter is required, along with experience in consumer products and various sales channels. Candidates should also be familiar with mobile apps for reporting and have the ability to travel to different locations.
Experience Required
Minimum 2 year(s)
MATERIAL PLANNING at Ariston Media Group Limited
, Coahuila, Mexico - Full Time
Skills Needed
Material Planning, Mrp Analysis, Purchase Orders, Inventory Management, Negotiation, Sap, Proactivity, Customer Orientation, Communication Skills, Flexibility, Objective Focus
Specialization
The ideal candidate should have a degree in Industrial Engineering, Administration, or a related field, with 3 or more years of experience in material planning. Knowledge of SAP and excellent communication skills in English are also required.
Experience Required
Minimum 2 year(s)
OPERADOR CONCIERGE VILLAS FIESTA AMERICANA VILLAS CANCUN at grupoposadp2
Andrés Quintana Roo, Quintana Roo, Mexico - Full Time
Skills Needed
Cleaning Standards, Room Access, Supply Management, Technical Knowledge
Specialization
The position requires a secondary education level. No prior experience is necessary.
Business Analytics & Customer Insights Latam Manager at Abbott Pediatrics
San José, , Mexico - Full Time
Skills Needed
Business Analytics, Customer Insights, Data Governance, Predictive Analytics, Statistical Analysis, Data Visualization, Market Dynamics, Collaboration, Influencing, Data Driven Culture, Financial Drivers, Portfolio Management, Business Intelligence Tools, Cultural Dynamics, Segmentation, Innovation
Specialization
Candidates must have a bachelor's degree in a relevant field and a minimum of 10 years of experience in strategy, analytics, or business insights within the pharmaceutical industry. Advanced proficiency in English and Spanish is required, with Portuguese being highly desirable.
Experience Required
Minimum 10 year(s)
909_Gerente de Desarrollo Ventas y Servicio, Xalapa, Ver** at Provident México
Xalapa, Veracruz, Mexico - Full Time
Skills Needed
Sales Techniques, Collection Skills, Field Work, Team Management, Customer Service, Numerical Thinking, Logical Thinking
Specialization
Candidates must have completed high school or have some college education, along with experience in personnel management and fieldwork in financial services. Availability for flexible hours is also required.
Experience Required
Minimum 2 year(s)
Analyst, Business Analytics at Omnicom Media Group US H&S
Mexico City, Mexico City, Mexico - Full Time
Skills Needed
Microsoft Excel, Microsoft Powerpoint, Analytical Capabilities, Attention To Detail, Logical Reasoning, Collaboration, Communication, Powerbi, Tableau, Media Terms, Ad Serving Platforms
Specialization
Candidates should possess strong skills in Microsoft Excel and PowerPoint, along with analytical capabilities. Attention to detail, logical reasoning, and collaboration skills are also essential for this role.
Medico Laboral Senior at MORGAN ADVANCED MATERIALS & TECH I
San Juan del Río, Tamaulipas, Mexico - Full Time
Skills Needed
Occupational Health, Risk Assessment, Medical Consultation, Preventive Programs, Regulatory Compliance, Emergency Management, Communication, Empathy
Specialization
Candidates must be a licensed physician with over 10 years of experience in industrial settings and knowledge of occupational health regulations. Leadership skills and the ability to make critical decisions are also required.
Experience Required
Minimum 10 year(s)
Design Engineer - HBM Layout INTERN at Micron Technology
Tlaquepaque, jalisco, Mexico - Full Time
Skills Needed
Electrical Engineering, Electronics, Mechatronics, Robotics Engineering, Nanotechnology, Problem Solving, Interpersonal Skills, English Communication, Programming, Scripting, Hardware Description Languages, C++, Python, Circuit Design, Team Player, Technology
Specialization
Candidates should be students in their last two semesters of a relevant bachelor's degree. They must have effective problem-solving abilities and a passion for technology, along with experience in programming and circuit design.
Especialista en aduanas at Atmus
, San Luis Potosí, Mexico - Full Time
Skills Needed
Trade Compliance, Customs Regulations, Export Controls, Risk Management, Cost Reduction, Business Advisory
Specialization
Candidates should have a strong understanding of global trade management. Experience in advising organizations on compliance and risk management is essential.
Experience Required
Minimum 2 year(s)
Remote Executive Assistant to the CEO (LATAM) at FreedUp
, , Mexico - Full Time
Skills Needed
Executive Assistant, Operations Coordinator, Written Communication, Organizational Excellence, Tech Savvy, Project Management, Task Management, Process Optimization, Sops, Administrative Support, Financial Support, Travel Coordination, Communication, Reporting, Accountability, Discretion
Specialization
Candidates should have 3+ years of experience in a similar role and possess excellent communication and organizational skills. Being tech-savvy and able to manage sensitive information with discretion is essential.
Experience Required
Minimum 2 year(s)
Growth Marketer at Huzzle
, , Mexico - Full Time
Skills Needed
Saas Growth, Product Marketing, Lifecycle Marketing, Copywriting, Crm Tools, Data Driven Mindset, User Onboarding, Activation Funnels, Retention Funnels, Messaging Consistency, Collaboration, Growth Experiments, Email Campaigns, Customer Engagement, Product Led Growth, User Behaviour Analysis
Specialization
Candidates should have 3+ years of experience in SaaS growth, product marketing, or lifecycle marketing, with a proven understanding of product-led growth principles. Strong copywriting skills and familiarity with CRM and automation tools are also required.
Experience Required
Minimum 2 year(s)
Marketing Operations QA Specialist at LP Careers Page
Ciudad de México, , Mexico - Full Time
Skills Needed
Quality Assurance, Digital Media Advertising, Attention To Detail, Postback Url Tracking, Performance Marketing, Project Management, Looker, Tableau, Powerbi, Problem Solving, Communication Skills, Organizational Skills, Multitasking, Data Analysis, Process Improvement, Collaboration
Specialization
Candidates should have 2-3 years of experience in operations or quality assurance, particularly in digital media advertising. Exceptional attention to detail and the ability to thrive in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Senior Buyer at Ametek, Inc.
, Tamaulipas, Mexico - Full Time
Skills Needed
Procurement, Negotiation, Supply Chain Strategy, Inventory Management, Supplier Relationship Management, Mrp Interpretation, Purchase Order Administration, Communication Skills, Decision Making, Analytical Skills, Ms Office Proficiency, Logistics, Cost Reduction, Supplier Returns Processing, Business Writing, Presentation Skills
Specialization
Candidates should have a Bachelor's Degree in a relevant field and at least 5 years of experience in purchasing within the metal-mechanic industry. Strong negotiation skills and proficiency in MS Office and MRP systems are also required.
Experience Required
Minimum 5 year(s)
Customer Support Team Lead - Mexico City at Umbrella BPO
Ciudad de México, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Leadership, Communication, Technical Expertise, Process Improvement, Quality Assurance, Organizational Skills, Multitasking, Problem Solving, Collaboration, Empathy, Documentation, Adaptability, Interpersonal Skills, Confidentiality, BPO Knowledge

Industry

Outsourcing and Offshoring Consulting

Description
Job Title: Customer Support Team Lead Location: Mexico City Company: Umbrella BPO & Client Companies Overview: As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations, ensuring exceptional service delivery and maintaining a positive customer experience. You’ll lead a team of customer support specialists, driving efficiency, quality, and continuous improvement. Key Responsibilities: Leadership and Support: Supervise and guide a team of customer support specialists. Provide hands-on assistance to team members during peak times or complex cases. Foster a collaborative and supportive team environment. Customer Interaction: Handle escalated customer inquiries, concerns, and issues with professionalism and empathy. Collaborate with clients via phone, email, chat, or client CRM systems (e.g., Zendesk). Ensure timely resolution and high customer satisfaction. Technical Expertise: Diagnose and resolve technical issues related to BPO processes and systems. Escalate complex technical problems to internal teams for resolution. Stay updated on industry trends and best practices. Process Enhancement: Identify opportunities for process improvement within the customer support function. Collaborate with management and team members to implement enhancements. Streamline workflows and optimize efficiency. Documentation and Knowledge Base: Maintain accurate records of customer interactions, technical issues, and resolutions. Contribute to knowledge base articles and support documentation. Ensure information is up-to-date and accessible to the team. Quality Assurance: Monitor customer interactions to uphold service quality standards. Participate in quality assurance initiatives and training programs. Provide constructive feedback to team members. Adaptability and Flexibility: Respond to changing business needs promptly. Adjust strategies and tactics based on evolving requirements. Qualifications: Professional English Fluency Minimum 3 Years of Customer Support Experience: Preferably in a BPO environment. Leadership experience is a plus. Strong Organizational and Multitasking Skills Excellent Communication and Interpersonal Abilities Discretion with Confidential Information Bachelor’s Degree (Nice to Have) Working Conditions: This role may occasionally require evening or weekend work to accommodate different time zones or meet project deadlines. If you’re passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we encourage you to apply for the Customer Support Team Lead position. Join our team and contribute to our clients’ success through outstanding service and leadership! 🌟
Responsibilities
The Customer Support Team Lead will supervise a team of customer support specialists and handle escalated customer inquiries. They will also identify opportunities for process improvement and ensure high customer satisfaction.
Customer Support Team Lead - Mexico City at Umbrella BPO
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Support, Leadership, Communication, Technical Expertise, Process Improvement, Quality Assurance, Organizational Skills, Multitasking, Problem Solving, Collaboration, Empathy, Documentation, Adaptability, Interpersonal Skills, Confidentiality, Bpo Knowledge
Specialization
Candidates should have professional English fluency and a minimum of 3 years of customer support experience, preferably in a BPO environment. Strong organizational and communication skills are essential, along with discretion with confidential information.
Experience Required
Minimum 2 year(s)
Territory Strategy Manager - Rare Diseases (Monterrey) at AstraZeneca
Cuautitlán Izcalli, State of Mexico, Mexico - Full Time
Skills Needed
Project Management, Clinical Process Mapping, Data Analysis, Lal D Knowledge, Hpp Knowledge, Compliance, Internal Policies
Specialization
Candidates must hold a professional degree and have 3-5 years of experience in health/access/strategy projects. Essential skills include project management, clinical process mapping, and data analysis, with specific knowledge in LAL-D and HPP.
Experience Required
Minimum 2 year(s)
Coordinador(a) de Servicio de Asistencia Vial (Turno vespertino) at Connect
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Service, Roadside Assistance, Problem Solving, Communication, Time Management, Teamwork, Initiative, Cultural Awareness
Specialization
Candidates should have at least 2 years of customer service experience, preferably in roadside assistance. They should possess energy, initiative, and a desire to be part of a motivated team.
Experience Required
Minimum 2 year(s)
Analyst, Procure to Pay at Warner Bros. Entertainment Inc.
Mexico City, , Mexico - Full Time
Skills Needed
Procure To Pay, Customer Service, Vendor Creation, Invoice Matching, Compliance, Reconciliation, Integration, Onboarding, Sap Srm, Ariba, Peoplesoft, Oracle, Opentext Vim, Sap Ecc, Communication Skills, Accounting, Finance
Specialization
A bachelor's degree in Accounting or Finance is preferred, along with experience in PeopleSoft Financials and SAP. Strong communication skills and a complete understanding of the PTP process are essential.
Experience Required
Minimum 2 year(s)
EDS Ford Champ at Ford Global Career Site
Naucalpan de Juárez, State of Mexico, Mexico - Full Time
Skills Needed
Electrical Engineering, Electronic Engineering, Mechanical Engineering, Mechatronics, Analytical Skills, Communication Skills, Technical Skills, Schematic Literacy, Data Management, Programming Languages, Microsoft Office, Networking, Learning Agility, Detail Oriented, Time Management
Specialization
Candidates must be active students in their last two semesters of a Bachelor's Degree in relevant engineering fields. A fundamental understanding of electrical circuits and automotive systems, along with strong analytical and communication skills, is required.
Guest Environment Expert at Courtyard by Marriott St Joseph Benton Harbor
, Querétaro, Mexico - Full Time
Skills Needed
Housekeeping, Guest Service, Attention To Detail, Safety Awareness, Communication, Time Management, Problem Solving, Teamwork
Specialization
Candidates should be able to perform physical tasks such as moving, lifting, and carrying objects weighing up to 50 pounds. Following company policies, maintaining confidentiality, and upholding quality standards are also essential.
Team Leader People Development, Leadership & Culture Hermosillo (m/f/d) at LEONI
Hermosillo, Sonora, Mexico - Full Time
Skills Needed
People Development, Leadership Development, Organizational Development, Cultural Transformation, Strategic Thinking, Change Management, Talent Pipelines, Succession Planning, Performance Improvement, Collaboration, People Analytics, Leadership Assessments, Feedback Mechanisms, Facilitation, Engagement, Organizational Capability
Specialization
Candidates must have a bachelor's degree in a relevant field and a minimum of 7 years of experience in People Development or related roles. Proven experience in partnering with senior leaders and driving cultural transformation is also required.
Experience Required
Minimum 5 year(s)
Promotor at hey! marco
Morelia, Michoacán, Mexico - Full Time
Skills Needed
Trade Marketing, Field Work, Mobile App Reporting, Consumer Products, Wholesale Channel, Retail Channel, Self Service Channel, Client Visits, Route Management, Availability To Travel
Specialization
Experience as a shelf promoter is required, along with experience in consumer products and various sales channels. Candidates should also be familiar with mobile apps for reporting and have the ability to travel to different locations.
Experience Required
Minimum 2 year(s)
MATERIAL PLANNING at Ariston Media Group Limited
, Coahuila, Mexico - Full Time
Skills Needed
Material Planning, Mrp Analysis, Purchase Orders, Inventory Management, Negotiation, Sap, Proactivity, Customer Orientation, Communication Skills, Flexibility, Objective Focus
Specialization
The ideal candidate should have a degree in Industrial Engineering, Administration, or a related field, with 3 or more years of experience in material planning. Knowledge of SAP and excellent communication skills in English are also required.
Experience Required
Minimum 2 year(s)
OPERADOR CONCIERGE VILLAS FIESTA AMERICANA VILLAS CANCUN at grupoposadp2
Andrés Quintana Roo, Quintana Roo, Mexico - Full Time
Skills Needed
Cleaning Standards, Room Access, Supply Management, Technical Knowledge
Specialization
The position requires a secondary education level. No prior experience is necessary.
Business Analytics & Customer Insights Latam Manager at Abbott Pediatrics
San José, , Mexico - Full Time
Skills Needed
Business Analytics, Customer Insights, Data Governance, Predictive Analytics, Statistical Analysis, Data Visualization, Market Dynamics, Collaboration, Influencing, Data Driven Culture, Financial Drivers, Portfolio Management, Business Intelligence Tools, Cultural Dynamics, Segmentation, Innovation
Specialization
Candidates must have a bachelor's degree in a relevant field and a minimum of 10 years of experience in strategy, analytics, or business insights within the pharmaceutical industry. Advanced proficiency in English and Spanish is required, with Portuguese being highly desirable.
Experience Required
Minimum 10 year(s)
909_Gerente de Desarrollo Ventas y Servicio, Xalapa, Ver** at Provident México
Xalapa, Veracruz, Mexico - Full Time
Skills Needed
Sales Techniques, Collection Skills, Field Work, Team Management, Customer Service, Numerical Thinking, Logical Thinking
Specialization
Candidates must have completed high school or have some college education, along with experience in personnel management and fieldwork in financial services. Availability for flexible hours is also required.
Experience Required
Minimum 2 year(s)
Analyst, Business Analytics at Omnicom Media Group US H&S
Mexico City, Mexico City, Mexico - Full Time
Skills Needed
Microsoft Excel, Microsoft Powerpoint, Analytical Capabilities, Attention To Detail, Logical Reasoning, Collaboration, Communication, Powerbi, Tableau, Media Terms, Ad Serving Platforms
Specialization
Candidates should possess strong skills in Microsoft Excel and PowerPoint, along with analytical capabilities. Attention to detail, logical reasoning, and collaboration skills are also essential for this role.
Medico Laboral Senior at MORGAN ADVANCED MATERIALS & TECH I
San Juan del Río, Tamaulipas, Mexico - Full Time
Skills Needed
Occupational Health, Risk Assessment, Medical Consultation, Preventive Programs, Regulatory Compliance, Emergency Management, Communication, Empathy
Specialization
Candidates must be a licensed physician with over 10 years of experience in industrial settings and knowledge of occupational health regulations. Leadership skills and the ability to make critical decisions are also required.
Experience Required
Minimum 10 year(s)
Design Engineer - HBM Layout INTERN at Micron Technology
Tlaquepaque, jalisco, Mexico - Full Time
Skills Needed
Electrical Engineering, Electronics, Mechatronics, Robotics Engineering, Nanotechnology, Problem Solving, Interpersonal Skills, English Communication, Programming, Scripting, Hardware Description Languages, C++, Python, Circuit Design, Team Player, Technology
Specialization
Candidates should be students in their last two semesters of a relevant bachelor's degree. They must have effective problem-solving abilities and a passion for technology, along with experience in programming and circuit design.
Especialista en aduanas at Atmus
, San Luis Potosí, Mexico - Full Time
Skills Needed
Trade Compliance, Customs Regulations, Export Controls, Risk Management, Cost Reduction, Business Advisory
Specialization
Candidates should have a strong understanding of global trade management. Experience in advising organizations on compliance and risk management is essential.
Experience Required
Minimum 2 year(s)
Remote Executive Assistant to the CEO (LATAM) at FreedUp
, , Mexico - Full Time
Skills Needed
Executive Assistant, Operations Coordinator, Written Communication, Organizational Excellence, Tech Savvy, Project Management, Task Management, Process Optimization, Sops, Administrative Support, Financial Support, Travel Coordination, Communication, Reporting, Accountability, Discretion
Specialization
Candidates should have 3+ years of experience in a similar role and possess excellent communication and organizational skills. Being tech-savvy and able to manage sensitive information with discretion is essential.
Experience Required
Minimum 2 year(s)
Growth Marketer at Huzzle
, , Mexico - Full Time
Skills Needed
Saas Growth, Product Marketing, Lifecycle Marketing, Copywriting, Crm Tools, Data Driven Mindset, User Onboarding, Activation Funnels, Retention Funnels, Messaging Consistency, Collaboration, Growth Experiments, Email Campaigns, Customer Engagement, Product Led Growth, User Behaviour Analysis
Specialization
Candidates should have 3+ years of experience in SaaS growth, product marketing, or lifecycle marketing, with a proven understanding of product-led growth principles. Strong copywriting skills and familiarity with CRM and automation tools are also required.
Experience Required
Minimum 2 year(s)
Marketing Operations QA Specialist at LP Careers Page
Ciudad de México, , Mexico - Full Time
Skills Needed
Quality Assurance, Digital Media Advertising, Attention To Detail, Postback Url Tracking, Performance Marketing, Project Management, Looker, Tableau, Powerbi, Problem Solving, Communication Skills, Organizational Skills, Multitasking, Data Analysis, Process Improvement, Collaboration
Specialization
Candidates should have 2-3 years of experience in operations or quality assurance, particularly in digital media advertising. Exceptional attention to detail and the ability to thrive in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Senior Buyer at Ametek, Inc.
, Tamaulipas, Mexico - Full Time
Skills Needed
Procurement, Negotiation, Supply Chain Strategy, Inventory Management, Supplier Relationship Management, Mrp Interpretation, Purchase Order Administration, Communication Skills, Decision Making, Analytical Skills, Ms Office Proficiency, Logistics, Cost Reduction, Supplier Returns Processing, Business Writing, Presentation Skills
Specialization
Candidates should have a Bachelor's Degree in a relevant field and at least 5 years of experience in purchasing within the metal-mechanic industry. Strong negotiation skills and proficiency in MS Office and MRP systems are also required.
Experience Required
Minimum 5 year(s)